GR Solaris Cancun Resort and Spa- All Inclusive ★★★★

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$331
avg/night
Rate and special offer based on
Check-in: Feb 17, 2016 Check-out: Feb 19, 2016

disappointing vacation

Would not recommend Thu, Sep 10, 2015
I have been to 15 resorts in Cancun.this was my first disappointment. Food was poor to fair.selection was poor.amenities were very poor.Information from the hotel was inconsistent and inaccurate. Most of the lobby staff were impolite. Gaby,at the services was exceptional! The beach was poor.

| marianna Couples

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 1 /5

Great trip

Would recommend Wed, Sep 9, 2015
Awesome staff, enjoyable experience. Food was good not great, but the drinks were great. Had lots of fun.

| Tulsa Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

Lovely, had a wonderful time

Would recommend Tue, Sep 8, 2015
Trip was much better than expected. The location was a little off from the main stay, but overall no complaints. Staff very knowledge. They speak very fluent English which is helpful. Food was good. Everything seem to be well prepared. Drinks ok. However, this was a true all inclusive just be sure to get the package that includes everything. Easy to take public transportation to get around and site see. Whole entire script reminded me of Vegas...just a little less congested. Very good trip. We stayed only a few days.

| N/A Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

EVERYONE SHOULD HAVE A WEEK BEING TREATED LIKE ROYALTY IN CANCUN

Would recommend Tue, Sep 8, 2015
Excellent all around, recommend the hotel and their superior service to all. The beautiful Caribbean but steps away from their pools, as in several pool options. The pools are not for swimming, the sea is the choice, they are for total relaxation and all ages are well considered. Separated by a 5 star dining area [there are 7 locales for that, and the large sit downs all offer 5 star quality and services] is an adult pool. Nice touch. The main pools offer a swim up bar, a section for under 4, another section to play water polo/ basket ball, or other pool games. An added bonus of interest is that sea turtles use the area as a breeding ground, however the hotel protects the nests from other animals, especially birds, which are numerous, via protective netting. Then at the optimal time, primarily 8pm after the sun goes down, release the little ones and guests can watch them race to the sea, and take their chances their instead of being devastated by land critters. An excellent Conservationist act that reflects a personal touch and concern of the hotel for their environment. The staff is first rate and openly friendly, and does not just reflect hotel policy but the Mayan culture and focus on hospitality and love for their land. Additional touch is that directly across the main beach highway, Kulkulkan, is a frist rate 18 golf course that was hardly used but well maintained. This may reflect the plethora of other options, instead of just coming to Cancun for a golf outing. In all, an excellent choice for a vacation, with the bonus that no matter where you are on the hotel strip [ which exists between lagoon and sea on a peninsula that runs over 10 miles though is only a mile or less wide] you are but 10 pesos from the bustling city of Cancun and its ever growing 500,000 + population.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

A Great Place to Stay in Cancún

Would recommend Sun, Sep 6, 2015
This hotel was brilliant. The rooms and the inside of the hotel were so nice. The location is excellent and the staff are helpful and very nice.

| N/A Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Okay

Would not recommend Fri, Sep 4, 2015
I am very disappoimted about the extra charge I paid just to get a family room eith ocean view. This hidden charge made mevery upset and caused a lot of stress during my stay, you should give me this refund. Pleade let me know if you can help us with this overcharge. The public relation lady named Gabriela was very condescending and rude. She assigned us 2 horrible rooms because we disagreed to pay more. Then we were forced to pay $17 Per night to get a better room.

| staten island Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 2 /5

Wonderful time, the entire family had a great experience

Would recommend Mon, Aug 31, 2015
The hotel was a good value and accommodated your needs well. They have plenty to do and have evening entertainment every night.

| staten island Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Family Vacation

Would recommend Sun, Aug 30, 2015
Great Experience for the cost, few improvements. Internet service not working properly, Dafne Customer service rep, needs to learn more about helping customers instead of displaying a very unprofessional rude faces when addressing the above internet situation, versus Daniel which displayed a very professional attitude when addressing the same issue. Peter Wuest was extremely helpful from day 1 until the day we left, He showed a caring and professional attitude, he is the epitome of what customer service should be. I can continue to name great servers such as Fredy, Salazar, Charlie, Rosario and many others that made our stay more memorable. Definitely we will be back!

| colorado springs Family

5 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great family trip

Would recommend Thu, Aug 27, 2015
The whole family had an awesome time. Staff was wonderful. Food was plenty and delicious

| N/A Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

My Family Loved It

Would recommend Tue, Aug 25, 2015
Staff was super friendly and the pool and ocean are beautiful. We will be going again next year!!!

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5