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Fiesta Americana Grand Coral Beach

User score 4.8 out of 5 See all reviews
Boulevard Kukulcan Kilometer 9.5,Cancun, Mexico 77500
Book this hotel
from 173 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Dec 23, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Style, Service, and World-Class Facilities makes this property the ideal choice for high-end vacationers seeking the finest in resort accommodations. Ideal for couples, honeymooners, families and water sports enthusiasts.

Worthy of the Grand distinction and deserving of a 5 Diamond award from the AAA, the Fiesta Americana Grand Coral Beach Cancun is distinguished by its unparalleled location, being in one of the most breathtaking beaches of Cancun and at only walking distance from world-renowned commercial establishments, unequaled entertainment centers, and never-ending nightlife and only 30 minutes away from the international airport.

With exclusive facilities, this member of The Leading Hotels of the World focuses its attention to the most minimal detail and providing a superlative service. Our guests will find here magnificent views of the Mexican Caribbean from our 602 suites with more than 500 sq. ft. that include a living room area, luxurious amenities, wireless telephones, satellite TV with music channels, turndown service, a private balcony, and 24 hour room service. The hotel also has 2 Presidential suites, 79 Master Suites, and a luxurious Executive Floor, with more than 270° views of panoramic vistas, created to satisfy the most demanding taste.

Fiesta Americana Coral Beach Cancun offers its guests a wide array of recreational activities during their stay, such as, aqua-aerobics, Spanish lessons, board games, Table Tennis, Snorkeling, a Marina, and many more. For our young guests between the ages of 4 and 12 there's the Fiesta Kids Club, where they'll be taken care of by an expert staff that will ensure an unforgettable vacation for your children.

Hotel Amenities:
-Fiesta Americana's 300-meter (328-yard) beach provides calm-water swimming in most weather conditions
-Swimming pool
-Children's swimming pool
-Swim-up bar, 3 Poolside bar, Bar/lounge
-Spa services-Fitness center, Health club, Hair salon
-Room service (24 hours)
-Parking (free), Valet Parking
-Complimentary Kid's club
-Arcade/game room
-Conference rooms
-Business center
-Audio-visual
-Shopping arcade, Gift shops or newsstand
-Currency exchange, ATM/banking
-Concierge services, Multilingual staff, Babysitting or child care, Wake-Up Calls.
-Complimentary newspapers in lobby, Mail Services, Doctor On Call
-Dry Cleaning/Laundry
-Executive/VIP Services,
-Express check in, Express check out

The Fiesta Americana Grand Coral Beach Cancun, a fourteen-year recipient of the AAA Five Diamond Award, has long been recognized as a property of distinction throughout Mexico and the Caribbean. Now, the 602-suite, oceanfront, all-suite resort plans to further enhance its award-winning accommodations and amenities with a new, 32,000 square-foot spa.

The resort has taken all precautions to ensure that the guest experience will remain consistent with that of AAA's Five Diamond standards. Other than the indoor tennis courts located in the resort's west tower, which will be closed until October 31, 2008, all facilities, services and amenities will be available and fully functional throughout the spa's construction, set to be complete in November of 2009.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 23, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.8 out of 5

(93 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Boulevard Kukulcan Kilometer 9.5, Cancun, Mexico  77500  

 
 

Area served

Blvd. Kukulcan km 9.5 Hotel Zone Cancun, Q. Roo 77500-Mexico

Area airports

Cancun International Airport-12 Miles

Description

Located only 25 minutes from the airport. Right next to the Convention Center and "laza Caracol". The resort crowns the destination's most famous locale for sightseeing, shopping recreation and nightlife, all just steps away.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Spa services
  • Business center
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Airport shuttle
  • Pool
  • Room service
  • Conference Facilities
  • Health Club
  • Fitness room
  • Restaurant

Dining

Coral Cafe

Located next to Le Basilic restaurant on the grand corridor resembling a street, this European sidewalk cafe-style provides a relaxing atmosphere serving light meals, exquisite prize-winning pastries, and salads, sandwiches, coffees and scrumptious desserts with both inside and "street side" seating available. Guests linger over the morning paper and enjoy the authentic cafe vibe. Open 11:30am to 11pm daily;casual dress.

Isla Contoy

Located a few steps from the beach and the pool, this open-air restaurant serve light lunches and seafood selections.This casual poolside restaurant has a commanding ocean view of Isla Mujeres and a palapa roof. Open daily for lunch from 11:30am to 5pm and offers a la carte dinner every day but Tuesday, from 6:30pm to 11pm.

Lobby Lounge

Plush seating and jazz music invites guests in the evening to enjoy a wide variety of cocktails and premium brand drinks.

Viña Del Mar

The hotel's bustling breakfast restaurant features a brightly colored interior and pool/ocean views. Seating on three levels or on the open-air outdoor terrace. Breakfast is served from a hot and cold buffet or a la carte. Traditional Japanese, American, and Mexican dishes are served fresh each day from 6:30am to noon. Viña del Mar offers both air-conditioned and terrace seating.

La Joya

This restaurant features refined Mexican cuisine, mariachi music, colorful and luxurious decor, and a bar/lounge vestibule attended by a tequila sommelier and a cigar maker. Hacienda-inspired décor with Tiffany oil lamps, chandeliers, and full-service bar with a menu of 150 tequilas, plus Cuban cigars. Open for dinner from Tuesday to Saturday from 6:30 pm to 11:00 pm. Reservations requested. Casually elegant attire recommended.

Le Basilic

Under a soaring ceiling, this fine-dining restaurant serves French Mediterranean cuisine prepared with fresh local ingredients. This restaurant has only 16 tables with dim lighting, tabletop candles, stained wood furnishings, nightly piano music, and the service of a sommelier. Menu offerings might include warm lobster on cabbage a la orange, roasted grouper with caramelized fennel, and roast lamb loin wrapped in herb pastry and accompanied by a bean ragout. Open for dinner from Monday to Saturday from 6:30 pm to 11:00 pm. The dress code is formal.

Please enter check-in and check-out dates to the right to select a room

Coral Master Suite Ocean View with Jacuzzi, Terrace

Cancun's best ocean front view from our 10th and 11th floor location.
560 sq. ft. in size with one king bed and a partially separated living area with sofa and chairs. Private furnished balcony with panoramic ocean front view. Large private terrace, ocean views, and patio furniture
Oversized marble bathrooms with jacuzzi, stall showers, dressing rooms, premium amenities, and double vanities. Cordless phones with voicemail, fax machines, satellite TVs, CD player, coffeemakers, nightly turndown service
Grand Club Lounge access.
The adjacent rooftop terrace has incredible panoramic view.
Complimentary food and beverages are served five times daily in the lounge.
Complimentary use of the hotel's fitness center and complimentary e-mail privileges at the fifth-floor business center. (Up to two children under the age of twelve can stay for free with two adults in room.)

Junior Suite Oceanfront with Balcony, 560 Sq.Ft

-Oceanfront Suite with panoramic views of the Caribbean from their large furnished balcony.
-Junior Suites are very spacious and include separate sitting areas and luxurious details.
-Marble floors, throw rugs, pastel fabrics, gallery quality paintings, and elegant combination shower/tub bathroom with hairdryer and full length mirror.
-Other amenities include 27" color satellite TV with movies, music channels, Nintendo, Internet access, safety deposit box, climate control, two direct-dial telephones (one wireless), voice mail, iron/ironing board, coffee maker, alarm clock, and data ports.
-Nightly turndown service.
-(Up to two children under the age of twelve can stay for free with two adults in room.)

Junior Suite Partial Ocean View with Balcony, 560 Sq.Ft

-Partial Ocean view suite, with view of our swimming pool and lush tropical vegetation, partial view of the Caribbean Sea from their large furnished balcony.
-1st and 2nd Floors. 560 square feet of pure marble floors, sunken living room area, climate control, refreshment bar, gallery quality paintings, two direct dial telephones (one with wireless capabillity), satelite / remote contro TV with movie and music channels, in-room dinning available qround the clock.
-All 520 accomodations boast private terraces, spacious bathrooms featuring separate vanities and combination shower / tub with hair dryer, full length mirror and nightly turn-down service
-The rooms have king size bed or 2 double beds.

Family Junior Suite-Partial Ocean View with Balcony

Book a minimum five-night stay in a qualifying rate category until December, 2009 for travel until December, 2009, and received a tour certificate to marvelous Chichen Itza, ONE OF THE SEVEN WONDERS OF THE WORLD, or choose one of the many tour attractions we will have for you and your spouse to enjoy. Minimum five-night stay required. Must book the FAMILY category to qualify. Offer is per stay, per FAMILY. Not combinable with other promotions. Exclusively designed for couples and families over 30 years old and residents in the United States, Canada, or United Kingdom. Only 2 individual tour certificates per family regardless of the number of rooms booked.

Family Junior Suite-Ocean View with Balcony, 560 Sq.Ft

Book a minimum five-night stay in a qualifying rate category until December, 2009 for travel until December, 2009, and received a tour certificate to marvelous Chichen Itza, ONE OF THE SEVEN WONDERS OF THE WORLD, or choose one of the many tour attractions we will have for you and your spouse to enjoy. Minimum five-night stay required. Must book the FAMILY category to qualify. Offer is per stay, per FAMILY. Not combinable with other promotions. Exclusively designed for couples and families over 30 years old and residents in the United States, Canada, or United Kingdom. Only 2 individual tour certificates per family regardless of the number of rooms booked.

Master Suite Ocean View with Jacuzzi, Terrace

-This 860-square-foot Master Suite has living room area, dinning room, work desk area, dressing room, indoor jacuzzi, and extensive private terrace, large bathrooms and separate vanity, mini-bar and ocean front view. In-room safe and purified water. (Up to two children under the age of twelve can stay for free with two adults in room.)

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 23, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.8 out of 5

(93 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

4 out of 5

Very Nice Rooms but lacking a few Points

Chris in DC Dec 2, 2009

Would recommend to a friend!

This hotel is really very beautiful and rooms quite nice -- very spacious, nice large bathroom, good TV with quite a few ... American channels, nice balcony with good view (I think all rooms have a water view). The food in the restaurants was pretty good that I had (except the coffee in the breakfast cafe was very bad). The bed was a bit too firm for me, but I could sleep, it wasn't as bad as some Mexican hotels where it is like a slab of concrete. The main issues I have with this hotel that just some cheap for the level it is are that they charge you for coffee in the room (they provide a coffeemaker) at US$3 a bag! Never heard of such a thing in places that have a coffeemaker. They also don't give you a free welcome bottle of water in the room or anything like that as some nice hotels do. They have repeated in the room instructions that you are not allowed to bring in any food/beverage you didn't buy from them (even a bottle of water) and make the laughable statement that this is for "health and sanitary reasons". Again, this is just cheap and tacky, to claim you aren't allowed to buy a bottle of water and bring it to your room. I can understand not wanting messy food in the room, but the idea that a can of Coke is somehow unsanitary if you buy it at the convenience store next door but healthy if you buy if from their minibar is absurd. Those kind of nickel and diming tactics just detract from their general atmosphere and make them seem cheap. They also didn't have a very good tour/activities area or people, which surprised me. Other modest hotels I've stayed at had better suggestions and brochures for day tour companies and things. I also thought naively that the hotel, since it had its own pool and beach area, would offer perhaps their own snorkeling lessons or something, which I wanted--but they didn't. Anyway, all in all, the location is very convenient and the hotel beautiful, so I don't regret staying there at all and would again, but these few things are why I don't give it top ratings, which to me means perfect. There were also some noisy people in the hotel above me who seems to be moving furniture and running around at all hours, and the staff was noisy in the hallway, although I don't know how the hotel can solve noisy people issue (but they can tell their own staff to be quiet). The hotel also has dress codes for the restaurants, which is fine, but factually, they don't enforce them to the standards they set, so don't worry (ie, the nice restaurant Joya claims the dress code is "casual informal" which is about anything but shorts, etc. and says denim is not appropriate, but there were people in there wearing jeans).

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Single


Expand full review

Score

5 out of 5

The Fiesta Americana at Coral Beach

Win/Pam Nov 22, 2009

Would recommend to a friend!

It would be hard to improve this hotel experience. The hotel staff were so friendly, accomodating, and competent. We highly ... recommend it!!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Wonderful Staff

Happy Travelers Nov 8, 2009

Would recommend to a friend!

Our second time staying here and it was as fantastic as we remember. First class service. EVERYONE is friendly and can not do ... enough for you. Everything about this hotel is first class. Meals were outstanding and again service was outstanding. Our only complaint about the restaurants was the limited selection if you want something other than fish but what they had was great. Our only other (small) complaint was internet service. You have to purchase internet time (why?) and navigating through the sign in is not user friendly.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review


See all 93 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Dining tip, Short Drive

Lorenzillos is a must go to, if you are visitng Cancun!

--Steve, Knox, TN Oct 22, 2009

Dining tip, Short Drive

Ruth Christ - Lobster and Filet combo meal amoung the best Ive ever had

--Mark Lewis, Chicago IL Oct 15, 2009

Dining tip, In Hotel

the food and service was so wonderful that we ate all meals within the hotel restaurants; this is something we had never before done.

--tom & bettie, munster, in Oct 12, 2009

See all quick tips

Reviews from our customers

Overall score

4.8 out of 5

(93 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

4 out of 5

Very Nice Rooms but lacking a few Points

Chris in DC Dec 2, 2009

Would recommend to a friend!

This hotel is really very beautiful and rooms quite nice -- very spacious, nice large bathroom, good TV with quite a few ... American channels, nice balcony with good view (I think all rooms have a water view). The food in the restaurants was pretty good that I had (except the coffee in the breakfast cafe was very bad). The bed was a bit too firm for me, but I could sleep, it wasn't as bad as some Mexican hotels where it is like a slab of concrete. The main issues I have with this hotel that just some cheap for the level it is are that they charge you for coffee in the room (they provide a coffeemaker) at US$3 a bag! Never heard of such a thing in places that have a coffeemaker. They also don't give you a free welcome bottle of water in the room or anything like that as some nice hotels do. They have repeated in the room instructions that you are not allowed to bring in any food/beverage you didn't buy from them (even a bottle of water) and make the laughable statement that this is for "health and sanitary reasons". Again, this is just cheap and tacky, to claim you aren't allowed to buy a bottle of water and bring it to your room. I can understand not wanting messy food in the room, but the idea that a can of Coke is somehow unsanitary if you buy it at the convenience store next door but healthy if you buy if from their minibar is absurd. Those kind of nickel and diming tactics just detract from their general atmosphere and make them seem cheap. They also didn't have a very good tour/activities area or people, which surprised me. Other modest hotels I've stayed at had better suggestions and brochures for day tour companies and things. I also thought naively that the hotel, since it had its own pool and beach area, would offer perhaps their own snorkeling lessons or something, which I wanted--but they didn't. Anyway, all in all, the location is very convenient and the hotel beautiful, so I don't regret staying there at all and would again, but these few things are why I don't give it top ratings, which to me means perfect. There were also some noisy people in the hotel above me who seems to be moving furniture and running around at all hours, and the staff was noisy in the hallway, although I don't know how the hotel can solve noisy people issue (but they can tell their own staff to be quiet). The hotel also has dress codes for the restaurants, which is fine, but factually, they don't enforce them to the standards they set, so don't worry (ie, the nice restaurant Joya claims the dress code is "casual informal" which is about anything but shorts, etc. and says denim is not appropriate, but there were people in there wearing jeans).

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Single


Expand full review

Score

5 out of 5

The Fiesta Americana at Coral Beach

Win/Pam Nov 22, 2009

Would recommend to a friend!

It would be hard to improve this hotel experience. The hotel staff were so friendly, accomodating, and competent. We highly ... recommend it!!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Wonderful Staff

Happy Travelers Nov 8, 2009

Would recommend to a friend!

Our second time staying here and it was as fantastic as we remember. First class service. EVERYONE is friendly and can not do ... enough for you. Everything about this hotel is first class. Meals were outstanding and again service was outstanding. Our only complaint about the restaurants was the limited selection if you want something other than fish but what they had was great. Our only other (small) complaint was internet service. You have to purchase internet time (why?) and navigating through the sign in is not user friendly.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Great place and super staff.

Steve Oct 22, 2009

Would recommend to a friend!

We enjoyed relaxing around the pool and on the beach. The service was top notch and the staff were super. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, Short Drive

Lorenzillos is a must go to, if you are visitng Cancun!


Expand full review

Score

5 out of 5

Quick tip

Sets the Standard

Mark Lewis Oct 15, 2009

Would recommend to a friend!

Excellent. This was a wonderful experience that exceeded our expectations. Location was perfect. The beach was perfect. ... Great night life within walking distance. World class dining within 10 minute drives. Hotel staff was very attentive, provided excellent service, were impeccably groomed, and catered to our requests. And that included everyone from the valet to [...], many who we came to know by name. I was very impressed.L, my finance, has stayed at many 5 star hotels throughout Chicago, Florida and the Carribean, and declared this was the finist she had ever been to, and was pleased with the range of activitieis available and was equally impresssed with the service. i did not feel we were excessively pressured for additional services or activities.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
5

Traveler type: Family

Dining tip, Short Drive

Ruth Christ - Lobster and Filet combo meal amoung the best Ive ever had


Expand full review

Score

5 out of 5

Quick tip

great 7 days

tom & bettie Oct 12, 2009

Would recommend to a friend!

the food was great but the staff/service was even better. Pills within our pill containers began to disintergrate due to ... humidity in room. Will recommend this hotel to everyone.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

the food and service was so wonderful that we ate all meals within the hotel restaurants; this is something we had never before done.


Expand full review

Score

5 out of 5

Fantastic location and phenomenal staff

Missing Mexico Sep 24, 2009

Would recommend to a friend!

We only stayed one night at this beautiful hotel but we will definitely return! We were greeted with fresh fruit cocktails ... upon entering the hotel and after check-in we were escorted to our room overlooking the ocean. We spent time both on the beach and at the pool and at all times we were well attended by the hotel staff. We had lunch delivered to us on the beach and the food was delicious. After enjoying the view of the ocean from our room we went to dinner at the Mexican restaurant La Joya. Along with the fantastic service and even better food we enjoyed live mariachi music and ballet folklorico throughout our dinner. Our only regret about our stay was its short length!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Great first class hotel

Mitchell Sep 22, 2009

Would recommend to a friend!

The hotel was great, hotel stuff was very nice I would say extremely nice, September was not a busy month for them so we felt ... like we were the only people sometimes which was nice, I loved the beach and the view around the hotel, food in the restaurants was great, however if you are on the budget it may not work for you because it is expansive.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

No problems, its our pleasure!!!

fmp Sep 2, 2009

Would recommend to a friend!

i needed a fax from my personal computer, email it to us, no problem, it's our pleasure. the safety deposit boxed is locked, ... we lost the code, no problem we'll send someone right away, its our pleasure. my child had a dump and a half and it overflowed the bathroom, no problem right away someone came and again our pleasure to serve. safety deposit box another mishap again no problem, its my pleasure...and that's what made this trip more special than others...from the beginning they greeted us, to the time we departed, it was their pleasure to serve, no attitude, just top flight service, never once was i or any of my family members were made to feel uncomfortable, they were there to please...the hotel came with a 25% discount on all food, beverage, and spa packages and we took advantage of all the hotel amenities...and it was worth it. the spa rivaled new york to LA, awesome experience. we attained baby sitting service through the hotel inorder to have a couple of free nights out. the concierge was great with suggestions of dining out and always express service. kids under 12 ate free...they had a great time. although the one half of the hotel we stayed at had a low occupancy rate and while the other half was under construction(hardly noticeable)...for us it made it even better, there seemed to be even more service...they we're open and aimed to please...again, no problems and it was our pleasure to have stayed there.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Family

Dining tip, In Hotel

the food is first class and your not going to find much better outside of the hotel!!! not cheap, but with the 25% discount...the prices were more in line with what they should be. again, first class, everything they presented, served and prepared


Expand full review

Score

3 out of 5

weekend relax

Neil Aug 30, 2009

We came to Cancun for the weekend get away. We found the hotel is nice but the food is bad and expensive. It is supposed to ... be a five star hotel but pretty "cheap". They charge for every thing even the coffee in the room. Nothing is free there. We have stayed at so many hotels, but this is the first one that charge the coffee in the room.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
3
Hotel Staff:
4
Value:
3
Dining options:
2

Traveler type: Couples


Expand full review

Score

5 out of 5

great place to stay and play

charlie2249 Aug 25, 2009

Would recommend to a friend!

We had a very relaxing time at the hotel. When we return ,we will probably stay there. Staff was very friendly and accomadating. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Rest and relaxation

buffhello Aug 24, 2009

Would recommend to a friend!

Everyone was so friendly. Many shops and restaurants were within walking distance. Recommendations by staff were ... excellent. Pool was beautiful and beach was perfect. The only thing I was surprised by was a additional fee for using the exercise room. I think that should be included.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, Short Walk

Concierge makes excellent recommendations!


Expand full review

Score

5 out of 5

unbeatable location great service

travelers Aug 24, 2009

Would recommend to a friend!

had a great experience. staff very friendlt and helpful. great food. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Excellent location/service for the price

Jannie, the travel lover Aug 1, 2009

Would recommend to a friend!

knowledgeable concierge service. Excellent restaurants. We ate every night at the hotel; great food, convenient and ... effortless. 25% discount on spa, food and beverage helped a lot. My daughter and I enjoyed everything and had a wonderful time.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Shopping tip, Short Drive

The hotel offered taxi service. We hired a taxi driver who took us to different places including downtown Cancun to shop. He waited for my daughter and me the whole time. It costed us about $750 peso for a total of 5 hours service. The expense was well worth it because we felt safer to have a car and driver available to us. Be sure to negotiate!


Expand full review

Score

5 out of 5

Quick tip

Excellent Service

Belinda Super Mom Jul 28, 2009

Would recommend to a friend!

The service from the staff was exceptional. They go out of their way to make sure everything is taken care of. The hotel ... offers many restaurants to choose from and beautiful sitting areas on the beach.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, Short Walk

This hotel is conveniently located to the night life and wonderful restaurants that Cancun has to offer.


Expand full review

Score

4 out of 5

Quick tip

Great time over all

Kryste Jul 11, 2009

Would recommend to a friend!

This hotel was in a great location. It took us literally 4 minutes to walk to the main club and bar zone. The beach was ... amazing, and the pool was great too. The staff was great, they really treated us like we were royalty. The only downside was that the hotel didn't have any activities for the guests. We walked over to the hotel next door and they had bingo, water aerobics, etc. It would have been nice to have a few things to do besides laying by the beach or the pool, but it was still a great experience.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
3

Traveler type: Couples

Recreation/Attractions tip, Short Walk

Don't pay full price for anything! If you are at one kiosk and they want you to pay too much for a trip, just walk to the next one and it will be cheaper. Same goes for shopping at the flea markets....they try to get you for every last dollar.


Expand full review

Score

5 out of 5

Quick tip

Nothing could have been better

Munoz Family Jul 8, 2009

Would recommend to a friend!

We were pampered from the second we set foot in the door. The breakfast buffet was the best I have ever eaten. Staff was ... out of this world. Friendly, courteous and extremely helpful.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, Short Walk

Mocambo restaurant is right next door. Mexican seafood at its best.


Expand full review

Score

4 out of 5

Quick tip

Great location

Big Daddy Jul 1, 2009

Would recommend to a friend!

Lots of fun. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Family

Dining tip, Short Walk

Lots of close Restaurants


Expand full review

Score

5 out of 5

Feels like the Rich and Famous stay here

Kneuby Jun 22, 2009

Would recommend to a friend!

This hotel is too beautiful for words. The staff is very friendly and the beach is wonderful. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Fiesta Americana - Coral Beach

Vero Jun 13, 2009

Would recommend to a friend!

This hotel was absolutely out of this world...gorgeous, clean, great pool(s), very friendly staff, and great location to ... nightlife. The food was okay. As part of the hotel package, we recieved daily buffet breakfast. The only complaint I had was that it was the same food everyday...it would have been nice if they would have changed it up a bit. We opted for the room with an ocean view and it was worth the upgrade. Their pools are kept up and cleaned daily (we saw the pool cleaner in the morning & a staff worker with the pool cleaning net) We spent most of our time by the pool. The beach was a few feet away. The water was beautiful. The only complaint I had about the hotel and trip in general was that someone was always trying to sell you a timeshare or a "membership" to the hotel. After talking to the locals, we found out that Fiesta Americana Coral Beach (be aware that Cancun has 5 different Fiesta Americana hotels with different sub names) is the #1 hotel in Cancun. If you have a chance to travel and stay at this hotel...DO IT! You won't be dissapointed. However, it is a 5 star hotel, be prepared to pay for extras at a 5 star price (drinks by the pool, internet access, spa services, fitness center, food, etc.)

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Dining tip, Short Drive

A well known restaurant in downtown Cancun is called LA PARILLA. The food, margaritas, staff, and mariachies are the best!!! Take a taxi if you are starving. They have city busses you can take but it will take forever.


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Dining tip, Short Drive

Lorenzillos is a must go to, if you are visitng Cancun!

--Steve, Knox, TN Oct 22, 2009

Dining tip, Short Drive

Ruth Christ - Lobster and Filet combo meal amoung the best Ive ever had

--Mark Lewis, Chicago IL Oct 15, 2009

Dining tip, In Hotel

the food and service was so wonderful that we ate all meals within the hotel restaurants; this is something we had never before done.

--tom & bettie, munster, in Oct 12, 2009

Dining tip, In Hotel

the food is first class and your not going to find much better outside of the hotel!!! not cheap, but with the 25% discount...the prices were more in line with what they should be. again, first class, everything they presented, served and prepared

--fmp, brooklyn ny Sep 2, 2009

Dining tip, Short Walk

Concierge makes excellent recommendations!

--buffhello, Buffalo, NY Aug 24, 2009

Shopping tip, Short Drive

The hotel offered taxi service. We hired a taxi driver who took us to different places including downtown Cancun to shop. He waited for my daughter and me the whole time. It costed us about $750 peso for a total of 5 hours service. The expense was well worth it because we felt safer to have a car and driver available to us. Be sure to negotiate!

--Jannie, the travel lover, Boston, MA Aug 1, 2009

Dining tip, Short Walk

This hotel is conveniently located to the night life and wonderful restaurants that Cancun has to offer.

--Belinda Super Mom, Dallas, TX Jul 28, 2009

Recreation/Attractions tip, Short Walk

Don't pay full price for anything! If you are at one kiosk and they want you to pay too much for a trip, just walk to the next one and it will be cheaper. Same goes for shopping at the flea markets....they try to get you for every last dollar.

--Kryste, Portland, Oregon Jul 11, 2009

Dining tip, Short Walk

Mocambo restaurant is right next door. Mexican seafood at its best.

--Munoz Family, New York Jul 8, 2009

Dining tip, Short Walk

Lots of close Restaurants

--Big Daddy, Maryland Jul 1, 2009

Dining tip, Short Drive

A well known restaurant in downtown Cancun is called LA PARILLA. The food, margaritas, staff, and mariachies are the best!!! Take a taxi if you are starving. They have city busses you can take but it will take forever.

--Vero, Brentwood (Northern California) Jun 13, 2009

Nightlife tip, Short Walk

Everything is across these hotel from food to bar clubs and shopping. dont need taxi or bus to get there. unless you go to a difference place to explore.

--LIL PERBS, NORTH CALIFORNIA Jun 2, 2009

Money savers tip, Short Walk

The drinks are very expensive at the hotel(10-15 $ each + tips), You can purchase alcool at a very good price in the little convenience stores outside the hotel and bring it on the beach. This is allowed because all the beaches in Cancun are public.

--fitnessmistress, montreal, canada Jun 2, 2009

Dining tip, Short Walk

cancun is very nice

--cecil, ft lauderdale May 4, 2009

Dining tip, In Hotel

Breakfast buffet at hotel was better than Las Vegas buffets.

--Big moma & daddy Kirk, Cancun. Mexico Apr 24, 2009

Dining tip, In Hotel

La parillada downtown of Cancun Mariachis every night also at the restaurant inside the hotel "la joya"all was perfect.

--Xiomara I love travel, miami, fl Apr 23, 2009

Shopping tip, Short Walk

We recommend the short bus trip over to the ferry at Playa Tortugas where you can get tickets to visit the beaches, small shops and restaurants on Isla Muheres. Our limited Spanish speaking was welcomed and where we needed to use English that was fine too. However, at the airport be careful not to sign up for an unwanted time share presentation.

--First Time Visitor to Cancun Hotel Zone, Oakland, CA Apr 22, 2009

Entertainment tip, Short Walk

The hint here is that shopping and dining business are open until 9:00 or 11:00 p.m. but the drinking and dancing doesn't get rolling until about 11:30 p.m.-12:00a.m. The reason.....the party places are open until 3:00 or 4:00 in the morning. That only means you get to lounge a little longer by the beautiful pool or beach which was fine by us.

--KC, MI Apr 22, 2009

Money savers tip

Don't use the coffee maker in the room. I thought it was complimentary (usually it is), however, they charged us about $6.00 for the coffee pouches that were in the room. It's part of the mini bar. The hotel should just offer complimentary coffee and tea in the room when they charge these prices.

--Katmo1864, Los Angeles, CA Mar 3, 2009

Time savers tip, Long Walk

One tip, if you stay in this hotel make sure you request a room in the west tower which is closer to everything: pool, restaurants, lobby and just about everything else you need. If you are in the east tower prepare for longs walks to get to anything in the hotel

--my reviews are accurate, IL Feb 25, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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