Fiesta Americana Condesa Cancun - All Inclusive

When we arrived at the hotel it looked very beautiful from the outside and also the lobby, but the bad experience that we had was that when they gave us our room, were were very dissapointed. It was three of us in one room and when wer arrived at the room it looked like a cheap motel room. First of all it was at the end of the hallway and it was very small. Our view was the view of the hotel next door's ventilation system and part of the ocean. We were told that we had a garden view. We immediately complained and asked to be moved. We had to pay extra money to be moved to a room with a view to the ocean and the swimming pool, which was much better. That was the only bad experience that we had. The hotel was nice, but that our first room was horrible.

This hotel was Right on the Beach. We got a room upgrade to ocean view, with regular rate. The restaurant on the beach was Great, Cook to Order Seafood & Pasta. I would go back... I had only 2 complaints. One the Lady working in the Timeshare program at the hotel Carmen is Horrible. She is overbearing & a lier... She tried way too hard, with scare tactics, until my husb. told her to back off. But we reported her & she wes told NOT to bother us for the rest of our stay. Good!!! Other was the phone in our room & pillows smelled like perspiration from prevoius guest. That was disgusting. They brought me completely New Pillows Immediately & Cleaned my phone thoroughly with disinfectant. They were eager to please... Also, it is very humid, so people do perspire alot there. However, make sure everything is CLEAN!!! The hotel is Beautiful... A little price, but we had the 25% off all restaurants bonus, so that helped alot!!! Overall, Satisfied & would go back. The best beach I have ever seen!! Turquoise!!!

Everytime i entered the hotel i was asked for my name and room number by the security officer which seemed to be like entering a high security facitliy or more like a JAIL!! The Room was nothing special.

I can't stress enough how amazing this hotel, no resort, was to stay at. This was my and my husband's first time in Cancun, and our adjustment to the weather, food, etc. was much smoother because of the plentiful accomodations and easy attitudes at Fiesta Americana Condesa Cancun. The Front Desk staff are always willing to answer every question you may have (i.e., directions to dinner, favorite places to visit, translations, etc.) with a smile and a professional demeanor. The restaurants in the hotel are also quite good. They have a nice selection to meet every person's different taste levels. The pool at the hotel is stunning and even has a swim-up bar at it. The pool is heated, and there are daily activities for guests' enjoyment (i.e., volleyball, aerobics, etc.). But, by far, the best part about this hotel is the room itself. We stayed in a Junior Suite w/ 2 bathrooms and a separate living area, which overlooked the ocean. It was gorgeous. Housekeeping does an exceptional job of keeping it clean. The balcony was incredible! Even as I remember my visit, I feel it was a dream. Between the service and the room itself, you can't go wrong here. In fact, you'd be wrong not staying at the FACC. On a side note, the hotel is further south in the hotel zone which is nice because it is in a quieter area. Still, it's easy to hop on a bus (65 cents!) and visit downtown for some fun nightlife.

I would never recommend this hotel to anyone. The hotel looks nice on the outside, but the room that I was in had a view of a hotel and there were red stick areas on the tile floor. The bathroom had mold that was very visible. Also the beds were made, but the sheets weren?t changed because I had spilled juice the night before and the stains were still there. The hotel staff was so unfriendly. The location could have been better, because it is in the center of the hotel strip, but the shops are all to one side of the strip, about 25 minutes walking distance. Everything at the hotel was overpriced and you had to pay to use everything. Yes they have a gym, tennis courts, Wi-Fi, business center, movie nights, but you have to pay for everything separate. I would never recommend this hotel to a friend, but I would 100% recommend Cancun to everyone. It really was beautiful outside of the hotel. I would also recommend going to the Mayan ruins and the water parks. There is so much to do, one week is not enough.

I visited Cancun with some friends from July 3rd through July 8th 2008. We stayed at the Fiesta Americana Condesa Cancun. After some talking with friends we decided to upgrade the room to the Beach Front Room(ocean view and large oversized patio). I arrived at the hotel at 7:15pm Tuesday the 3rd I checked in and went to my hotel room with friends. Room was great except it wasn't what I paid for. The large oversized patio was 2 1/2 ft. wide. I went back down complained and they gave me a second room. They gave me the exact same room. I went back down and now it was 8:15pm and I still hadn't received what I paid for. I spoke to the supervisor and almost told him off. I paid extra money for an upgraded room with an ocean front and a large oversized patio and they gave me not once but twice a view of the pool and a small balcony. After an hour of arguing they finnally coughed up what I paid for. I came to one conclusion on this. They see a white person and see he upgraded the room so they still put you in the normal room and hold onto the good room for someone else willing to pay more money for it. This hotel is for couples or families or possibly retired people. THIS HOTEL IS NO FOR PEOPLE IN THEIR 20'S. Security is very tight. If you meet someone and want to hangout in your room they won't let you. They are very restrictive on bringing outside food and drink into the hotel. I was highly offended one morning when I woke up and saw a letter under my door written in spanish and addressed to one of my hispanic friends even though the room was in my white name. They would bother you as early at 8am to clean your room whether you had the privacy sign on the door or not. One time we had to stay out on the patio while they cleaned our room. They would call you throughout the day and night. I went on vacation to get away from people bothering me. I felt like I was constantly being bothered while I was at the hotel. The prices at the hotel to do attractions were highly inflated compared to other deals in town. I don't understand how this hotel was given 4 Diamonds on a review.

Fiesta Americana Condesa es a very prety hotel, the rooms are very nice and clean. The restaurants have delicious food specially the breakfast buffet. Everything was Perfect until the time we had to check out. It end up that we took this long breakfast with the Fiesta American Vacation staff and obviously they gave us some coupons to use in the hotel and they said we could use it for anything including, food, drinks and the spa...Well it end up that you could use it just for some foods and drinks and not for the spa, and obviously we went to the spa that was very pricely thinking we had this 100dlls and we end paying for that and came back home with some of my Fiesta bucks so just as a recomendations please be carefull with what they tell you.

We enjoyed our stay at the Condessa. Just a couple of minor complaints-being herded after check-in to the timeshare folks was a bit troublesome. The beds are also very hard and could use some updated linens. Other than that the hotel was beautiful, clean, had a great beach and served good food in the restaurant. The staff was very pleasant and helpful. Would definitely stay again.

This was our first visit to Cancun, Mexico. Fiesta Americana Condesa Cancun made our first experience to be unforgetable. The people were super friendly. Me and my fiance had a little trouble with our luggage and the maintenance of the hotel was willing to help us, which was very nice of him. The view of the hotel is breath taking. The water in the ocean was blue, nothing compared to the water in the bay area, which we come from. The service that we recieved from them was also superior. The bed was comfortable, the room is quiet large, and the cleanliness was two thumbs up! They made sure that we had everything in the room. That was the best hotel that we ever had and I would definetly recomend it to people. Two thumbs up for them!!! =)

I have stayed at Fiesta Americana Condesa Cancun several times in the past and their great service and staff friendlyness is the main reason why I continue to visit their locations. Their location couldnt be any better and everyone is always willing to help and answer any quesitons.