Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

5 stars
Playa Mujeres, Cancun, 77400
Best In Stay Elite
Hotel Overview
Reviewer score
4.7
out of 5
943 reviews
Will be going back!

Amazing experience. We had gone to excellence riviera cancun previously and this one was just as... See full review

  • Carkey
  • Nov 23, 2014
Always Excellent

We have stayed here four times and will continue to return. The staff, rooms, amenities, drinks,... See full review

  • ASAH
  • Nov 23, 2014
Romantic beachfront resort with exclusive amenities near Cancun

The contemporary Excellence Playa Mujeres is perched amid seven swimming pools on a picturesque white sand beach. The adults-only resort boasts a 170-slip marina and Greg Norman signature golf course with sweeping Caribbean views. Swanky suites, nine a la carte restaurants featuring separate vegetarian menus, 11 bars pouring premium alcoholic drinks and a fitness center and cardio-conditioning facility are among the perks at this adults-only, all-inclusive property. Many beach, land and water sports are offered within the exclusive resort community.

Highlights
  • Upscale adults-only resort community with Greg Norman Signature Golf Course and inland marina
  • Gourmet cuisine, in addition to spa cuisine, with special vegetarian menus at nine a la carte restaurants
  • Seven swimming pools, four heated in winter, with pool-side and beach waiter service
Rooms

Spacious and extravagant, the guest rooms are outfitted with plush, L-shaped sofas, 42-inch flat-screen TVs, wireless Internet and a radio with iPod dock. Marble bathrooms feature a shower for two. Suites have private terraces adorned with comfortable, stylish furniture. Many two-story rooftop terrace suites are outfitted with heated hydro spa pools.

Dining

Nine a la carte restaurants range from fine Italian dining to wine-centric gourmet tastings, Asian and lobster-themed menus. All restaurants offer separate vegetarian menus. Spa cuisine is available as well. Eleven bars and lounges -- including a lobby martini bar and swim-up pool bar -- are built for relaxing. Guests who prefer privacy can order room service 24 hours a day.

Recreation

A wide array of land and water sports are available, including wind-surfing, water polo, snorkeling and kayaking. There is a Greg Norman Signature Golf Course on site. Cooking, Spanish and dancing lessons are offered, as are theme nights. Guests can arrange private tennis lessons or scuba, deep-sea or private yacht excursions (fees may apply). The resort's Miilé Spa has the Mexican Caribbean's most complete hydrotherapy circuit (fees may apply). An expansive fitness center and cardio conditioning facility is on the grounds.

Transportation
  • Cancun International Airport
Attractions
  • Cancun (5 mi/ 8 km)
  • Isla Mujeres (5 mi/ 8 km)
  • Cancun Hotel Zone (6 mi/ 9.5 km)
Business
  • Full-service business center with audio-visual equipment and shipping services
  • More than 17,000 square feet of flexible meeting space

Recommendations for you

Customers who viewed Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive also booked these hotels.

Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive Rooms

Excellence Club Two Story Rooftop Terrace Suite OCF
All Two-Story Rooftop Terrace Suites are 807 sq. ft.in the ground floor and in the private Rooftop terrace that offers private, large and furnished terrace, with a HydroSpaPool and shower, 2 lounge beds and a table with 2 chairs. The terrace has a private access for room service, and full Ocean Front Views. Superior amenities include: private round Jacuzzi for two with indoor & outdoor access,four poster canopy king or two double beds,full marble bathroom,separate WC and shower for two with rain shower,sitting area with L-shaped sofa,room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV,bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control,CD/DVD player,alarm clock with i-pod connection, electronic in-room safe(laptop size) coffee/tea maker,daily turn down service, refreshed mini bar.KING BED
Excellence Club Junior Suite Swim Out OCV
Our spacious Suites on the ground floor are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two chairs, private garden and direct access to the pool and full Ocean Front Views of the Caribbean Sea. Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, four poster canopy king, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shapped sofa, room service box, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee /tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
Junior Suite Spa or Pool View
Our spacious Suites are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two . Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, four poster canopy king or two double beds, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/ DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service and Excellence stationary, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED or TWO DOUBLE BEDS
Junior Suite Spa or Pool View Swim Out
Our spacious Suites on the ground floor are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two chairs, private garden and direct access to the pool . Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, 4 poster canopy king , full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service and Excellence stationary, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
Excellence Club Honeymoon Suite Ocean Front
Our spacious Honeymoon Suites are 1,280 sq. ft. and offers private and furnished terrace with a lounge bed for two and full front ocean views of the Caribbean Sea. Superior amenities include: round Jacuzzi for two with indoor & outdoor access, four poster canopy king bed, full marble bathroom, separate WC, separate living room, separate shower for two with rain shower, room service box, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walking closet, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
Imperial Suite Ocean Front
Our spacious Imperial Suites are 1,280 sq. ft in the ground floor and in the upper floor (private rooftop terrace suite). The ground floor offers the same as the Excellence Club Honeymoon Suite and the Rooftop Terrace is furnished with a HydroSpaPool and shower, two lounge beds and a table with two chairs. The terrace has a private access for room service. Full ocean front views to Caribbean Sea KING BED. Excellence Room Amenities Apply
Two-Story Rooftop Terrace Suite Spa or Pool View
All Two-Story Rooftop Terrace Suites are 807 sq. ft.in the ground floor and in the private Rooftop terrace that offers private, large and furnished terrace, with a HydroSpaPool and shower, two lounge beds and a table with two chairs. The terrace has a private access for room service. Superior amenities include: round Jacuzzi for two with indoor & outdoor access, four poster canopy king or two double beds, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service, refreshed mini bar. KING BED
Excellence Club Junior Suite OCF
Our spacious Suites are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two chairs and full Ocean Front Views of the Caribbean Sea. Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, four poster canopy king bed, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair Dryer scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service and Excellence stationary, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED

Amenities

  • All inclusive
  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Dining
All inclusive
Restaurant
Room service
Services
Business center
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Avenida Tulum: 5.9 mi
  • Playa Tortugas: 6.8 mi
  • Dubai Palace Casino: 7.1 mi
  • Museo Maya de Cancun: 7.7 mi
  • El Rey Ruins: 9.8 mi
  • Interactive Aquarium: 9.8 mi
  • Avenida Kukulkan: 10.5 mi
  • Playa Delfines: 12.6 mi
  • Wet'n Wild Cancun: 13.8 mi
  • Dolphinaris Cancun: 14.4 mi
  • Riviera Cancun Golf: 15.8 mi

Dining

Toscana
No reservation required. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
Blue
- Swim-up pool bar open from 10:00 am to 6:00 pm
Flavor market
At this restaurant you can taste wines from the entire world and enjoy our bit size creations. . DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
Lobster house
Open for breakfast a la carte (from 11 am), and for lunch Deli a la carte with salad bar No reservation required. Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, polo shirts with sleeves and neck, shoes semi closed and sandals to dress (leather sandals) coincidental; Ladies-casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; It is not permitted the access to the restaurant in undershirt with or sleeveless, shorts or bermuda.
Barcelona
The serve breakfast and lunch on buffet, and for dinner you will be able to taste the world famous Mediterranean Cuisine. A la carte for dinner. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals; Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access.
The Grill
This Palapa-restaurant is open most of the day. The hotel serve a late breakfast a la carte, a snack/grill a la carte for lunch and for dinner is our Steak House restaurant. No reservation required. LUNCH Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, polo shirts with sleeves and neck, shoes semi closed and sandals to dress (leather sandals) coincidental; Ladies-casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; It is not permitted the access to the restaurant in undershirt with or sleeveless, shorts or bermuda.
Chez Isabelle
Enjoy one of the most elegant restaurants, the French Cuisine & wine cellar. This restaurant is open for dinner a la carte. No reservation required. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
More Bars
Sol - Pool & beach bar by the main pool open from 9:00 am to 5:00 pm
Cielo - 2 pool bars at the Excellence Club section open from 9:00 am to 5:00 pm
Alegra - Piano bar/sing-along bar & comedy club open from 9:00 pm to 1:00 am.
Stars Theater Bar open from 6:00 pm to 1:00 am
La Habana Cigar Bar open from 3:00 pm to 11:00 pm
Revive - Fruit juice bar by the Spa open from 8:00 am to 4:00 pm
X Lounge - Chill-out lounge on the beach open from 7:00 pm to 12:00 am.
Cafe Kafe
Coffee bar on the main square, serving ice cream and pastry treats in the afternoon, open from 10:00 am to 1:00 am
Martini Bar
Lobby bar open from 9:00am to 1:00am

Meeting facilities

Meeting Info
Excellence Playa Mujeres is a stunning setting for hosting productive business meetings and memorable events. With over 17,000 square feet of dynamic space, ranging from intimate boardrooms to larger indoor and outdoor reception areas and flexible breakout rooms, you may choose from a variety of impressive locations that will make your meeting a success and your event unforgettable.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (943)

Ratings and reviews for Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Overall score

4.7 / 5
5.01.0
943 out of 943
Amenities:
4.8
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.7
Location:
4.4
Value:
4.6

96% would recommend to a friend.

Sort by:
Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

1
5.01.0
Anonymous
Business
Chicago
Mar 11, 2011

Worst guest experience I've ever had!!!

This was our second time coming here. We first came for our honeymoon and it wasn't finished like they told us it was. That is a whole different story. We arrived at the airport in Cancun to find out we had to wait 30 minutes for the "private Mercedes upgrade" that I paid extra for because it wasn't ready yet. Meanwhile all the other people that paid the regular price were hopping straight in there cars and being rushed away. Got to the hotel for the "excellence club private check in" I paid extra for. Sorry again, had to check in with everyone else because they couldn't find my reservation. [...] We were sent to go eat lunch and would be told when our room would be ready. Forty minutes later we get into our room. Days go on as we notice stains on the sheets, toilet not being cleaned and an infestation of little bugs coming from the cracks in the corners. I could go on and on but that wasn't even the big deal.My wife and I were on our way to the spa for a massage. It was raining and it is not covered on the way in but we were in our bathing suits so no need to rush. My wife slips on the glossy tile inserts they have in the cement and bangs her head and back flat on the cement. She can't get up and some of the employees come over to help. She gets lifted and brought to the doctor in the resort. The doctor right away makes me sign a paper saying I'll pay $179.00 for the service she just received! They call an ambulance and tell us she must go to the hospital. Ambulance picks us up and halfway there stops for another accident! My wife is strapped to the board in the middle then four other people pile into the ambulance dripping blood all over the floor! I had to yell at one because he was holding his arm over my wife's head and it almost dripped on her face!Finally get to the hospital and the doctor wants her to stay for 1-3 days until the orthopedic surgeon can get there. No way. Went to leave and called the hotel. Asked if they could sent a shuttle to pick us up. Sorry you have to take a taxi. The hotel not only tells me they are not sending a car but they are not paying the $400.00 that the hospital bill came too. Hospital called security and said we are not leaving until bill is paid. Wow. I said run it through my insurance. They said it would take up to 48 hours and I can't leave until it goes through. Ended up charging it and finding my own taxi in the middle of the night to get back to the room. Still at the hotel today waiting to leave with no apology, no call to see how she is doing, nothing. For the thousands of dollars I paid both times I've been here and treated like garbage, never again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: In Hotel

Don't go here.

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Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

1
5.01.0
Anonymous
Business
Tucson, Arizona
Feb 2, 2010

Bad Service

I packed alot of tank tops, shorts and shirts to go out at night. I soon realized that I couldn't get into any restaurants unless my shirt had a collar! I had on a $275 Versace shirt that looks very classy and they denied me service. Also, if you plan on siting by the pool and then eating some lunch at their little outside restaurant.... plan on having to go back to your room first to change. No swim trunks allowed and also no tank tops of any sort allowed for males. Also, they require pants for all dinners! I had to spend my entire first day of the trip shopping for new clothes so I could actually eat which was the only sunny day of the trip. The next two days it rained the entire time. So my entire trip was ruined by their stupid dress codes! You can wear a $10 walmart collared shirt to dinner but not a $275 versace dress shirt with no collar! After being denied service I told them I wanted a refund on my room and I would go stay at another hotel and they refused to give me back any money. Horrible experience and the water doesn't even compare to how beautiful it is on the main hotel strip. Also, they short pour every drink. If you ask for a double...Its possible they might give you a single. I had to make them pour extra shots of alcohol in a seperate glass and I would pour it in myself. Otherwise, I was drinking all day by the pool and never caught a buzz... Seriously, about 8 drinks.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
5
Hotel staff:
1
Room comfort:
5
Location:
1
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

1
5.01.0
Nikolakis
Business
New York, NY
May 31, 2011

Not to my " excellence "

Well the resort was NOT as promised on the website! We kept having problems with everything! First there is no working wifi ...for 5 days they were working on it but still no wifi. The restaurant DONT have reservations but there is one hour wating online to get in or you can simply go to the buffet as usual and the food was realy bad. Also half of the restaurants DON'T have AC!!!!! The same team that was working to fix the wifi was also fixing the AC !! The spa dosnt have AC either!!!! Anyway Mexico is a country that Americans can go and stay without an AC!!!! The pool is only 4 feet deep! That's right thats the deepest sooo no diving! Service was dreadful ! Other that that the rooms were great!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
5
Hotel staff:
1
Room comfort:
5
Location:
3
Value:
1
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Visit Cocobongo!!!!

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Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

1
5.01.0
TravelBums
Business
Castaic, CA
Jan 2, 2011

Very Disappointing..NOT even 3 Star..

- Facilities and property beautiful - Food was awful..bland and tasted old, as if it had been pre-cooked and then warmed up. - Quality of food did not match Chili's restaurant let alone Ruth's Chris.. - Only 4 wines to choose from without charge.. Antares Brand..yuch..on the level of Charles Shaw "2 buck chuck" - Had to wait 1/2 an hour at one restaurant, 1 1/2 hours at another - Service at restaurants extremely slow. Took 1/2 hour to get a sprite. Restaurant management oversight was poor. - Room was beautiful but smelled strongly of mildew - Entertainment was dull, mostly mexican bands. - Quality of liquer was OK...as long as you ask for the better brands..had Absolut Vodka, Appleton Rum Don Julio Tequila, Johnny Walker Black..that was good. - Room service was good..took about 45 minutes but was good. - Only one pool was heated and that only t 70 degrees, the others were freezing cold. - Beach grill was awful..food was raw.. and failed to produce any edible food. - Overall, we'd say STAY AWAY..we would never go back..

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
1
Value:
2
Trip purpose:

Business

Shopping tip: In Hotel

3 small stores...perfume shop, jewelry shop and souvenier and sundries. NO RETURNS or EXCHANGES at jewelry shop.

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Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

1
5.01.0
Anonymous
Business
Los Angeles
Feb 23, 2010

Book your hotel elsewhere

On October 22nd 2009, my husband and I booked a 6 day all-inclusive vacation to Cancun through [...]. We stayed at Excellence Playa Mujeres, Cancun room 5403, which was a two-level unit with polished marble staircase leading up to a 2nd floor deck with swimming pool. On the 26th of October, I slipped on the staircase due to wet floor and shoes stacked on the staircase by housekeeping. This fall resulted in a broken ankle (fracture on both the tibia and fibula). My husband and I quickly got into a taxi cab and went straight to the emergency room where xrays were taken and the ankle was set and I was put in a cast to support my broken bones. The doctor advised me to have the surgery within 12 hours after the injury otherwise it will cause pulmonary embolism and thrombosis; both can lead to death. I did not have the surgery in Mexico and opted to go back home to Los Angeles for surgery. We then had to take a taxi cab back to the hotel to arrange an emergency flight back to Los Angeles and the earliest flight we could get was in the morning. After a painful sold out flight on coach, I went straight to the emergency room at UCLA Med Center for surgery and had a 6" plate and 8 screws drilled in my bones. I was off work for 2 and ½ months and Im now back to work but can only work part time because Im still in constant pain as the recovery for this kind of injury is extensive. I was informed by my Orthopedic Surgeon that I will never have 100% use of my left leg, but I continue to go to physical therapy to build the muscle and strength I've lost. This hotel did nothing to help us. They did not call an ambulance and we had to pay for taxi cab rides to and from the hospital and the flight back to the states. We were shocked at how completely unsympathetic and unapologetic they were of their negligence. We were treated with no dignity and respect after having paid this hotel a lot of money to stay there.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
1
Value:
1
Trip purpose:

Business

Shopping tip: Not Applicable

This hotel is far from from the shopping areas, airport, restaurants and no nightlife. The taxi cab rides $75 one way to town.

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Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

1
5.01.0
BAD HONEYMOON!!!!!
Business
Arkansas
May 30, 2010

Email me before you go!

DO NOT WASTE YOUR TIME AT THIS HOTEL UNTIL YOU TALK TO ME!!!! I wish I would have done more research. I cannot type enough negative. My email address is taylorandlana[@]. Please feel free to email any questions you may have. I had the worst experience ever!!! Do not book anything with this establishment until you speak with me please!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
1
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
New York
May 16, 2011

Hotel was nice food was awful!

The hotel and staff were both very nice but the food was awful. There was nothing That tasted good an out of all the 10 restaurants listed only 1/2 are open at a time. You only have 2 choices of places for breakfast both were below average on taste. They served plenty of cheap liquor. Absolute and then everything else was the same no name brand. As for activities. There were none. Anything they offered you needed to take a cab to a marina an then a boat to your destination. It's also all couples. So If your into sitting pool side starving then this is your spot!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

2
5.01.0
Sushi Queen in Tempe, AZ
Business
AZ
Apr 28, 2011

My experience in Excellence Playa Mujere

This is the second time we visited Cancun by booking the all inclusive package with cheapticket. The resort staff are very friendly but the resort itself is not as good as palace resort (this is resort I stayed in last year). The all inclusive package doesn't include the fun activities like palace resort, such as tour to Isla Mujere, Chichen Itaza and others. We have to pay by our own. So I think the all inclusive package that palace resort offer is way better than excellen.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
1
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

2
5.01.0
ss007
Business
New York, NY
Nov 10, 2010

Not so excellent

Upon arrival the staff were certainly friendly, but not overly helpful. Rooms were promised to be ready in "20 minutes" several times until hours had passed. Once we did get to our room we discovered a nice suite complete with a great marble shower and huge jacuzzi. Unfortunately, the bed is not worthy of the rest of the accomidations, unless you like a hard lumpy matress. The pillows were also oddly small and uncomfortable. The all-inclusiveness of this resort may appeal to some, but when you factor in that all of the food is grossly sub-par, much of the value is lost, even after factoring in all the alcohol one can possibly consume.One hidden jem is the golf course, which is not actively advertised. It actually took a phone call and 2 e-mails to find out the resort guest green fees and finally book a tee time, although probably unneccesary given the fact that we saw only two other groups on the course. Anyway, the almost completely deserted 18-hole course designed by Greg Norman was in excellent condition and boasts an interesting and challenging layout.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
Bowie
Aug 11, 2008

Overrated

I was disappointed. The resort is nice, the beach water, clear- but not blue like the beaches of the Maya Riveria or the hotel zone- but you could see fish swimming around you. Upon check in, the nice cool cloth and drink was nice. However, when taken to our room, when we arrived, the room and room view of the Spa was beautiful! However, there were two double beds, that looked more like twin beds for me and my boyfriend. We thought this to be kind of odd seeing that this was a primarily couples resort and we were a couple. It would be approrpriate for two females or two males or family members. It took us over an hour for the hotel staff to provide us with a room with one bed. We had to go back and forth to the rooms on several occasions and boy was it hot. There was no apology, and it was like we were annoying the staff more than anything. The first day on the beach, we could not get any service, as the waiter, continously skipped my boyfriend and I for drink orders etc, and acted as if we did not exist. EVERYONE else around use was serviced. I am not one to pull the race card, but we could not figure it out. Ive been to Cancun 6 times and never received that kind of treatment. So in order for us to get service, we had to go to the bar. The third day the electricity kept going out through out the entire resort all throughout the day. Finally around 8pm or so the electricity went out for over 5 HOURS!!! It was hard to sleep, for we were sweating and the humidity was unbearable. I mean I like hot weather, but my goodness! There was no apology or explanation at all for the power outages. The Food: Standard Cruise food. If I had to do it again, I would order my breakfast everyday from room service, go out for lunch, and go to the French restaurant for dinner. The tapas(Flavor market) was gross. My companion enjoyed the lobster restauraunt,( I dont care for lobster- give me a blue crab or crab legs anytime) and the mexican fiesta they had one evening was also gross. Overall, the resort was not worth the amount of money we spent and I was disappointed. I will visit mexico again, but I will stick with the Hotel zone and refrain as best I can from all inclusive. On one final note, the rooms are so nice, the grounds are beautiful, but bring your bug spray. Also, I am not a picky person, so I look at my review as being pretty fair. I wanted to splurge on a nice vacation, and I could have saved my money and had a better time on the Hotel Zone with better service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
2
Location:
2
Value:
2
Trip purpose:

Business

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