Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive
http://www.orbitz.com/hotel/Mexico/Cancun/Excellence_Playa_Mujeres_Cancun_Luxury_Adults_Only_-_All_Inclusive.h230081/
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Hotel Overview
Absolutely great!
I highly recommend this resort. We've been to many 5 star resorts, but this one certainly stood...
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-
Babakp
- Dec 26, 2012
Always Great!
I have vacationed at this hotel several times and each
time seems to better than the last. The...
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-
Bob Special Guest
- Dec 13, 2012
Romantic beachfront resort with exclusive amenities near Cancun
The contemporary Excellence Playa Mujeres is perched amid seven swimming pools on a picturesque white sand beach. The adults-only resort boasts a 170-slip marina and Greg Norman signature golf course with sweeping Caribbean views. Swanky suites, nine a la carte restaurants featuring separate vegetarian menus, 11 bars pouring premium alcoholic drinks and a fitness center and cardio-conditioning facility are among the perks at this adults-only, all-inclusive property. Many beach, land and water sports are offered within the exclusive resort community.
Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive Rooms
- Junior Suite Spa or Pool View Swim Out
- Our spacious Suites on the ground floor are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two chairs, private garden and direct access to the pool . Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, 4 poster canopy king , full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service and Excellence stationary, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
- Excellence Club Honeymoon Suite Ocean Front
- Our spacious Honeymoon Suites are 1,280 sq. ft. and offers private and furnished terrace with a lounge bed for two and full front ocean views of the Caribbean Sea. Superior amenities include: round Jacuzzi for two with indoor & outdoor access, four poster canopy king bed, full marble bathroom, separate WC, separate living room, separate shower for two with rain shower, room service box, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walking closet, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
- Imperial Suite Ocean Front
- Our spacious Imperial Suites are 1,280 sq. ft in the ground floor and in the upper floor (private rooftop terrace suite). The ground floor offers the same as the Excellence Club Honeymoon Suite and the Rooftop Terrace is furnished with a HydroSpaPool and shower, two lounge beds and a table with two chairs. The terrace has a private access for room service. Full ocean front views to Caribbean Sea KING BED. Excellence Room Amenities Apply
- Two-Story Rooftop Terrace Suite Spa or Pool View
- All Two-Story Rooftop Terrace Suites are 807 sq. ft.in the ground floor and in the private Rooftop terrace that offers private, large and furnished terrace, with a HydroSpaPool and shower, two lounge beds and a table with two chairs. The terrace has a private access for room service. Superior amenities include: round Jacuzzi for two with indoor & outdoor access, four poster canopy king or two double beds, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service, refreshed mini bar. KING BED
- Excellence Club Junior Suite OCF
- Our spacious Suites are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two chairs and full Ocean Front Views of the Caribbean Sea. Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, four poster canopy king bed, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair Dryer scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service and Excellence stationary, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
- Excellence Club Two Story Rooftop Terrace Suite OCF
- All Two-Story Rooftop Terrace Suites are 807 sq. ft.in the ground floor and in the private Rooftop terrace that offers private, large and furnished terrace, with a HydroSpaPool and shower, 2 lounge beds and a table with 2 chairs. The terrace has a private access for room service, and full Ocean Front Views. Superior amenities include: private round Jacuzzi for two with indoor & outdoor access,four poster canopy king or two double beds,full marble bathroom,separate WC and shower for two with rain shower,sitting area with L-shaped sofa,room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV,bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control,CD/DVD player,alarm clock with i-pod connection, electronic in-room safe(laptop size) coffee/tea maker,daily turn down service, refreshed mini bar.KING BED
- Excellence Club Junior Suite Swim Out OCV
- Our spacious Suites on the ground floor are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two chairs, private garden and direct access to the pool and full Ocean Front Views of the Caribbean Sea. Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, four poster canopy king, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shapped sofa, room service box, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee /tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
- Junior Suite Spa or Pool View
- Our spacious Suites are 807 sq. ft. and offers private and furnished terrace with a lounge bed for two, two . Superior amenities include: private round Jacuzzi for two with indoor & outdoor access, four poster canopy king or two double beds, full marble bathroom, separate WC, separate shower for two with rain shower, sitting area with L-shaped sofa, room service box, hair dryer, scale and double vanities. 42" flat screen satellite TV, bathrobes and slippers, iron and ironing board, pillow menu, wireless direct dial phone, free high speed internet wireless, walk in closet, air-conditioning with in-room climate control, CD/ DVD player, alarm clock with i-pod connection, electronic in-room safe (laptop size), coffee/tea maker, daily turn down service and Excellence stationary, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED or TWO DOUBLE BEDS
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Hotel Map
- Area served
- Playa Mujeres, Cancun.
- Nearby airports
- Cancun International Airport.
- Area description
- Playa Mujeres is Cancun's newest resort destination. Set in a virgin oasis onthe mainland sheltered by Isla Mujeres, Playa Mujeres feels wonderfully remoteyet is conveniently only 25 minutes from Cancun International Airport.Excellence Playa Mujeres is at the heart of a self-contained resort communitythat includes a world-class golf course, exclusive residences, a variety of finedining and shopping, and a marina with a capacity for 250 vessels. Integratedcarefully into the gorgeous natural Caribbean landscape, Excellence PlayaMujeres brings contemporary luxury to the wilds of the region.
Amenities
- Business center
- Concierge
- Fitness center
- Handicapped rooms/facilities
- Health club
- High-speed internet
- Pool
- Restaurant
- Room service
- Wireless internet
Meeting facilities
- Meeting Info
- Excellence Playa Mujeres is a stunning setting for hosting productive business meetings and memorable events. With over 17,000 square feet of dynamic space, ranging from intimate boardrooms to larger indoor and outdoor reception areas and flexible breakout rooms, you may choose from a variety of impressive locations that will make your meeting a success and your event unforgettable.
Dining
- Cafe Kafe
- Coffee bar on the main square, serving ice cream and pastry treats in the afternoon, open from 10:00 am to 1:00 am
- Martini Bar
- Lobby bar open from 9:00am to 1:00am
- Spice
- Taste our Asian & Japanese Restaurant, where you will find different options from each oriental cuisine. This restaurant has got 4 tepanyaki stations where our chefs will cook only for you. Open for dinner a la carte. No reservation required. DINNER Dress code: Gentlemen-casual elegance: It is required long pants, polo shirts with neck and sleeves or shirts with sleeves and neck, shoes semi-closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, dress shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
- Agave
- This Mexican restaurant has got two different areas, a Mexican patio and indoor restaurant. Enjoy the real mexican food and our variety of Tequilas. Dinner a la carte. No reservation required. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, shirt with sleeves and neck, shoes semi closed and dress sandals (leather sandals); Ladies - Casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; The access will not be permitted to the restaurant in undershirt with or sleeveless, and/or in beach sandals
- Toscana
- No reservation required. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
- Blue
- - Swim-up pool bar open from 10:00 am to 6:00 pm
- Flavor market
- At this restaurant you can taste wines from the entire world and enjoy our bit size creations. . DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
- Lobster house
- Open for breakfast a la carte (from 11 am), and for lunch Deli a la carte with salad bar No reservation required. Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, polo shirts with sleeves and neck, shoes semi closed and sandals to dress (leather sandals) coincidental; Ladies-casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; It is not permitted the access to the restaurant in undershirt with or sleeveless, shorts or bermuda.
- Barcelona
- The serve breakfast and lunch on buffet, and for dinner you will be able to taste the world famous Mediterranean Cuisine. A la carte for dinner. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals; Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access.
- The Grill
- This Palapa-restaurant is open most of the day. The hotel serve a late breakfast a la carte, a snack/grill a la carte for lunch and for dinner is our Steak House restaurant. No reservation required. LUNCH Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, polo shirts with sleeves and neck, shoes semi closed and sandals to dress (leather sandals) coincidental; Ladies-casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; It is not permitted the access to the restaurant in undershirt with or sleeveless, shorts or bermuda.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (802)
Ratings and reviews for Excellence Playa Mujeres Cancun Luxury Adults Only - All Inclusive
- All travelers (802) 4.7 / 5
- Business (3) 5 / 5
- Couples (711) 4.7 / 5
- Families (28) 4.8 / 5
- Friends (45) 4.4 / 5
- Singles (11) 4.5 / 5
- L.G.B.T. (2) 4.5 / 5
- Amenities:
- 4.8
- Room cleanliness:
- 4.8
- Hotel staff:
- 4.8
- Room comfort:
- 4.7
- Location:
- 4.4
- Value:
- 4.6
96%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
we are not able to get refund from the hotel after our flights were canceled because of bad weather
we are NOT able to get refund from the hotel after our flights were canceled because of bad weather ($1,656 for 3 nights 12/22-12/25, the amount for the entire stay was prepaid on 12/19/12) My husband and I were not able to make it to Cancun on 12/21/12 because our flights to Cancun with Frontier Airline in San Francisco were canceled because of weather. Frontier Airline was not able to put us on other flights because it is Christmas/holidays season and all flights are fully booked. All they can do was to refund us the air fares in full amount on 12/21/12. I called Excellence Playa Mujeres in Cancun immediately at the airport to explain our situation and cancel the reservation. The gentleman on the phone told me that I need to call back the next day to cancel the reservation because the reservation department was close and would be open at 9am in the morning. So I called back the next morning 12/22/12 and spoke with Ana @ the reservation department. I explained our situation to Ana that we could not make it Cancun because of cancellation of the flights. Ana suggested I email the receipts of refunds from Frontier Airline to info@excellence-resorts.com and the manager of the reservation department will process the cancellation of the reservation on Monday 12/24/12. On Sunday 12/23/12, I received an email from Julio Arizmendi, the supervisor of the hotel reservation department, saying that they are not able to refund me the reservation fee $1,656 because only cancelation without any penalty has to be done 7 days before the check in day. I then spoke with Mr.Julio Arizmendi on the phone. He said that I should blame the airline and claim the loss from the airline, not Excellence Playa Mujeres in Cancun. We also booked some activities from other companies in Cancun, such as airport pickup, diving/snorkeling. All these companies gave us full refunds even the cancellations were less than 24 hours or 48 hours. Excellence Playa Mujeres in Cancun, a so-call 5-star hotel, is not willing to refund us a penny or hotel credits.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 1
- Hotel staff:
- 1
- Room comfort:
- 1
- Location:
- 1
- Value:
- 1
Reviewer score
Would recommend
Babakp
Absolutely great!
I highly recommend this resort. We've been to many 5 star resorts, but this one certainly stood out. The design, food, service and overall value was absolutely superb.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
milagr
couples get away
beautiful resort! grounds r immaculate. buildings lovely. had to move rooms cause too loud . dont stay in walk outs start rolling supply carts at 5 am. chose to upgrade to roof top for 160/nite. shouldnt have but was desperate for good nights sleep. food excellent. snorkled on isla mujeres arranged thru hotel. saw some cool fish. rented wet suit worth 10 bucks for sure. water was not great huge piles of seaweed and not welcoming prob why not lots of hotels in that area of cancun cause main hotel area water is fabulous. the concierge victor was aweful. he was rude and in a perpetual bad mood not helpful at all(not personality for that job for sure). saw him rudely speak to 1/2 dozen people only one like that. all other staff was lovely and hard working. wont go back but must say hotel is lovely!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 3
- Value:
- 3
Reviewer score
Would recommend
Bob Special Guest
Always Great!
I have vacationed at this hotel several times and each time seems to better than the last. The staff is always friendly and very helpful so all you have to do is ask for something special and they will do whatever is necessary to make it happen. I would highly recommend this hotel and I will be returning to my favorite Cancun hotel this spring.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
Casey H
2nd time here and even better!
Beautiful rooms, great food & overall the best service I've ever experienced. Going back next year!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Sara002
Relaxing getaway
Amazing food, staff and service. Very clean, quiet, entertaining and relaxing.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Entertainment tip:
In Hotel
Great enetertainment every nght
Reviewer score
Would recommend
Patty RN
Wedding!!!!
This trip was very relaxing. The staff could not have been nicer or more accomodating. Great beach, atmosphere and good food most of the time. My daughter's wedding was beautiful and the pictures turned out great. Would go back in a heartbeat.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
The lobster house was to die for. Excellent service and great food!!
Reviewer score
Would recommend
aklang
Quite couples get away
We had a very nice relaxing trip and will do it again
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Reviewer score
Would recommend
E. Woody
Love it
We will be back and like to try excellence in D.P.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
TexasPA
Excellent staff! A few minor details kept it from a five
8 day stay on honeymoon, no VIP upgrade Positives: Room was amazing (roof top terrace) and looked just like the pictures, staff was incredibly courteous and attentive, 24hr room service was a huge plus, the restaurants (Tapas and Lobster House) were very good, bar tenders were very knowledgeable and prompt Neutral: Unexpected guest, see picture attached Negative: Check in was a bit of a debacle and ended up waiting 45mins for our room (granted this was eased with the champagne), breakfast buffet got very old after a week, room service at times brought cold food (maybe it's me but I hate cold greasy french fries), lack of privacy despite having a roof top terrace (nothing like seeing your neighbors doing it at 11am on their patio), some requests with the concierge were not followed through with, spa services were expensive (even on special) and subpar (couples intense destress ritual), beach space was very limited with lots of washed up seaweed Bottom Line: We would go back, the hotel is nice, but would only go if we were able to do the VIP upgrade. The VIP upgrade might have made the trip significantly better (broader room service menu with supposed prompter service), one concierge per floor instead of one per two buildings, possibly more privacy with an ocean view?, also has upgraded liquor (we're not huge drinkers and were fine with the regular menu but some may consider that a plus) I frankly enjoyed my trip to Kauai last year quite a bit more and ended up spending significantly less despite renting a 4-wheel drive vehicle for the entire week and staying at a four star resort.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 3
- Value:
- 3
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