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Room Availability
There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Check-in: 1500
Check-out: 1200
Local currency: USD
Located on one of the most beautiful beaches and offers rooms with Jacuzzi for 2, terrace with lounge bed and ocean or lagoon views; 4 restaurants, kid's club and nightly entertaiment.
The Cancun Palace features - Beautifully appointed guestrooms displaying ocean or lagoon views from private balconies with lounge beds and Jacuzzi for 2 adults.
-Amenities ranging from a welcoming chilled towel to 24 hour room service and wireless Internet wait for you while savory treats are created each day at any of our exclusive five restaurants.
The addition of modern spa facilites are also featured for those seeking pure relaxation.
The refinement and luxury of this property extends to the spa suites, which include 2 individual suites, 2 couples suites and a master suite with double Jacuzzi. Outdoor palapa style treatment room with air-conditioned are available for couples and individual services.
Additional Benefits:
NON-MOTORIZED WATER SPORTS A variety of water activities are available for your enjoyment at Wet'n Wild marina.
UNLIMITED SELECT TOURS
FREE WIRELESS INTERNET ACCESS
UNLIMITED PHONE CALLS All telephone calls included at no additional cost when calling from your room. It applies to calls within Mexico, to the Continental US and Canada. Some restrictions apply.
30 minutes of free access when using computers at business centers and lobbies at all resorts
STAY AT ONE PLAY AT ALL PALACE RESORTS
Hotel Amenities-
-1 outdoor pool w/kiddie section, 3 outdoor Jacuzzis, 1 kiddie pool at the Kids Club
- 2 swim-up bars, Sun lounge
-Spa, fitness center,sauna/steam bath and beauty salon
-Tennis courts, billiards, ping-pong, table games
-Kids/Teens Club (ages 4-17)
daily activities
-Nightly theme parties
-Concierge and Bell staff service
-Gift shop, jewelry Store, travel agency, car rental, doctor on call 24 hours, ice machines, dry cleaning and laundry service, currency exchange and golf package. Fees may apply.
Honeymoon package-
-Fruit basket
-One bottle of sparkling wine
-One romantic candlelight dinner
-Two T-shirts
-Use of services provided by the honeymoon desk.
-Late check-out (until 6 PM) may be requested and is subject to availability.
All students must be 18 years of age and older.
-Students under 18 years of age must travel and room with a parent/legal guardian. (No exceptions)
-1 Chaperone (over 25 yrs old) for every 20 students.
-Proof of age required. All students will be required to provide their valid
passports upon check-in.
- Alcohol will be served to students over 18 years of age and older only.
- Legal drinking age in Mexico is 18. We might ask for an I.D. at any time. Underage drinking and providing alcohol to minors is punished by law.
- Introducing alcohol to the premises or taking it out from them is not allowed.
- Tape recorders, radios and any sound devices may not be used in the rooms, building or at the pool area; you will only be allowed to use them with headphones. Remember there are other guests in the property who will resent noises and disturbances.
- You will be financially and legally responsible for all damages and disruptions caused in the property.
-A credit card guarantee is required upon check in to charge in the event of damage.
- The hotel can and will suspend any or all of its services to guests who, in the hotel's opinion, display or enact improper conduct offensive and/or unacceptable and/or dangerous to others and/or themselves.
Check-in: 1500
Check-out: 1200
Local currency: USD
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.5 out of 5
(59 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Hotel address: Blvd. Kukulkan KM 14.5, Cancun, Mexico 77500
Cancun, Mexico.
Cancun International Airport (CUN): Approximate driving time is 18 minutes and distance is 17.5 km (11 mi).
The Cancun Palace is located on one of the most beautiful turquoise beaches in the Caribbean, and situated near Cancun's most important shopping and party centers.
-From 10:00 am – 5:00 pm
-Snack service: 10:30 am – 5:30 pm
-Cuisine: International (Breakfast)
-Breakfast buffet
Italian (Dinner)
-Dinner a la carte: from 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Long pants, collared shirts & shoes required.
-Cuisine: Mexican (Dinner)
-Lunch Int'l buffet: from 12:30 pm - 4:30 pm
-Dinner a la carte: from 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed.
-From 10:30 am – 1:00 am
-Live music from 10:00 pm - 12:45 am
-Cuisine: International (Breakfast)
-Breakfast buffet
Oriental (Dinner)
-Dinner a la carte: from 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Long pants, collared shirts & shoes required
-Cuisine: International
-Continental breakfast: from 6:30 am – 7:00 am
-Breakfast Int'l buffet: from 7:00 am - 11:30 am
-Lunch Int'l buffet: from 12:30 pm - 4:30 pm
-Dinner Int'l buffet: from 6:00 pm - 11:00 pm
Dress code: Casual elegance. Long pants, collared shirts & shoes required.
-Snacks from 11:00 - 4:30 pm
-Dinner a la carte: Fine cuts/Seafood a la carte
-From 6:00 pm - 11:00 pm
-From 10:30 am – 7:30 pm
-Snack service: 11:00 am – 5:00 pm
Convention Center (Maximum capacity: 780); Meeting room (Divisible by 10, Maximum capacity: 30 p/room); Business center with computer, copy machines, ect.
Please enter check-in and check-out dates to the right to select a room
Check-in: 1500
Check-out: 1200
Local currency: USD
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.5 out of 5
(59 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Score
4 out of 5
Perfect Holiday Getaway
Mari Nov 30, 2009
The food was OK. I was hoping for a higher quality food more so than the variety of food. ...
Traveler type: Couples
Plan out an inteniary before hand to avoid being bombarded by those time share folks who wan tto take up a day of your valuable vacation.
Score
5 out of 5
Wonderful anniversary getaway
Traci in Texas Nov 28, 2009
We were celebrating our 20th wedding anniversary and just wanted to relax - no tours, no shopping, just relaxing at the ... resort. The rooms and the double jacuzzis are fantastic. We went to the fitness center and played tennis every day and the facilities are great. The rest of the time was spent in the pool and at the pool bar - great drinks and great service. We ate at each of the restaurants and all were good, but the Japanese was our favorite and the food was fantastic. They also have nightly entertainment and the shows were great. The Michael Jackson impersonator and dancers were awesome. Very friendly staff with great service.
Traveler type: Couples
Unless you are interested in purchasing a time share, avoid the celebration breakfast - it will just steal 90 minutes of your valuable vacation. We signed up and said we would attend just so they would leave us alone, but had no intention of going. They called the room once after that to remind us that we had missed it and tried to get us to reschedule. We politely declined.
Score
5 out of 5
Outstanding resort
ll Nov 23, 2009
The only negative was the matress was too firm. ...
Traveler type: Friends
Upon arrival, do NOT let the hustlers inside the airport who operate at official looking desk with official looking badges talk you into buying any activity packages or putting down a deposit. Your Palace Passport package includes everything the hotel claims to offer.
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
Plan out an inteniary before hand to avoid being bombarded by those time share folks who wan tto take up a day of your valuable vacation.
--Mari, Santa Barbara, CA Nov 30, 2009
Unless you are interested in purchasing a time share, avoid the celebration breakfast - it will just steal 90 minutes of your valuable vacation. We signed up and said we would attend just so they would leave us alone, but had no intention of going. They called the room once after that to remind us that we had missed it and tried to get us to reschedule. We politely declined.
--Traci in Texas, Houston, TX Nov 28, 2009
Upon arrival, do NOT let the hustlers inside the airport who operate at official looking desk with official looking badges talk you into buying any activity packages or putting down a deposit. Your Palace Passport package includes everything the hotel claims to offer.
--ll, Los Angeles, CA, USA Nov 23, 2009
Overall score
4.5 out of 5
(59 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Sort reviews by: most recent | highest rating | lowest rating
Score
4 out of 5
Perfect Holiday Getaway
Mari Nov 30, 2009
The food was OK. I was hoping for a higher quality food more so than the variety of food. ...
Traveler type: Couples
Plan out an inteniary before hand to avoid being bombarded by those time share folks who wan tto take up a day of your valuable vacation.
Score
5 out of 5
Wonderful anniversary getaway
Traci in Texas Nov 28, 2009
We were celebrating our 20th wedding anniversary and just wanted to relax - no tours, no shopping, just relaxing at the ... resort. The rooms and the double jacuzzis are fantastic. We went to the fitness center and played tennis every day and the facilities are great. The rest of the time was spent in the pool and at the pool bar - great drinks and great service. We ate at each of the restaurants and all were good, but the Japanese was our favorite and the food was fantastic. They also have nightly entertainment and the shows were great. The Michael Jackson impersonator and dancers were awesome. Very friendly staff with great service.
Traveler type: Couples
Unless you are interested in purchasing a time share, avoid the celebration breakfast - it will just steal 90 minutes of your valuable vacation. We signed up and said we would attend just so they would leave us alone, but had no intention of going. They called the room once after that to remind us that we had missed it and tried to get us to reschedule. We politely declined.
Score
5 out of 5
Outstanding resort
ll Nov 23, 2009
The only negative was the matress was too firm. ...
Traveler type: Friends
Upon arrival, do NOT let the hustlers inside the airport who operate at official looking desk with official looking badges talk you into buying any activity packages or putting down a deposit. Your Palace Passport package includes everything the hotel claims to offer.
Score
5 out of 5
Cancun Palace
RSBURGER Nov 20, 2009
Everything was great other than the beach being washed out by Hurricane Ida. Not their fault I know. By 2 days left in the ... trip the beach was probably 60% back.
Traveler type: Couples
When you get to Cancun's airport, don't talk to anyone other that the company that is taking you to your resort.
Score
5 out of 5
Incredible and unbeatable
Oli Nov 17, 2009
My experience at the hotel was the best of all there staff were very polite and helpful at all times. The cilivian that vist ... the hotel are very friendly and you will enjoy yourself and their service are outstanding . There service is good how it is but if they want they could add more restaurant to the hotel . This hotel with all inclusive is one off the best deal ever and is very affordable and pleasant .
Traveler type: Couples
All the shows they have at night and live bands as well
Score
4 out of 5
Cancun Palace
aaron Nov 17, 2009
GReat Hotel. We love Palace Resorts. Palace resorts allows guest to visit and of the sister properties, Sun Palace or Moon ... Palace are in the area. The food and drinks are great. Good entertainment staff. There we kids there but all were well behaved and were not a problem. This place had a kis area away from main pool. Beech is good and staff is excellent!!!!
Traveler type: Couples
Score
4 out of 5
Top Notch All Inclusive!
Elaine & Mark Nov 17, 2009
Even tho we were unlucky enough to arrive at the Cancun Palace just days before Hurricane Ida threatened to hit that part of ... Mexico, we were very impressed with the accommodations and service. During the storm (hurricane itself skirted Cancun but rain and wind were enough to keep everyone indoors), the hotel staff did their best to make every one's stay as nice as could be, under the circumstances. The rooms (we had ocean view, concierge level) were very nice and the housekeeping staff was on the ball with all of our requests. The same goes for room service. Several times we ordered beverages and they arrived within minutes of hanging up the phone. We would highly recommend this hotel!
Traveler type: Couples
The Italian restaurant is a must...5 star!
Score
4 out of 5
Great Accommodations in Cancun
I'm 40 Nov 16, 2009
We had a wonderful stay at the Cancun Palace Resort. The staff was very accommodating and tended to our needs. There were ... many dining options. The food was great at all the restaurants. I have been at an all inclusive resort before, but I had to get up to get my drinks. At Cancun Palace, the wait staff was always around to serve you whatever drinks you wanted. Everything was very clean and we constantly saw staff polishing, sweeping and buffing the floors and other areas of the resort. The only disappointment was that there was barely a beach and the stairs to access the beach were actually roped off for part of our stay.
Traveler type: Couples
Score
4 out of 5
Great Service and Location
Jersey Tomatoe Nov 13, 2009
Cancun Palace was spotless, the staff friendly and service great. The hotel property is not large, but ample and set up ... well. We had an All-Inclusive package. The hotel has great food, good variety and if you don't see what you want, just ask. The hotel is compact so if you really need to stretch out, walk on the beautiful beach, try the fitness center or tennis courts. We took a walk up the road and enjoyed the neighboring hotel's gardens. Then there are the tours, which any employee of the hotel will gladly assist you with. Note: Palace Hotels allow All-Inclusive guests to enjoy their sister hotels. Beach Palace and Sun Palace are a short bus/taxi ride up the road. Each hotel has a different feel, so you get quick access to a variety of entertainment options. We both have ear issues, serious ringing, almost every restaurant is too loud for us, even at home. The staff was so understanding and found quite spots in the dining areas for us to enjoy our meals. The music at the pool is loud, if you are anywhere near the speakers. There are plenty of seats on the other side of the pool and a covered patio, deck and bar on the beach. Which was great for us. This was a great vacation. We have stayed at Moon Palace - Loved it, but no beach. Then at Excellence we had moldy room issues. Any hotel near the beach in Cancun can have smelly room issues. It rained for several days and some parts of the hotel and our clothes closet, began to get a little musty. I wonder why.... Jacuzzi Suites perhaps... Oh, if the idiots from Rm 612 is reading, When the water runs on the floor, the tub is full! Again, the staff was quick to respond and resolve the situation. We love the ocean, there was a tropical storm (IDA) which kicked up some great waves for body surfing. We had a rare siting of migrating snowy white owls one night. It was a great vacation.
Traveler type: Couples
Score
5 out of 5
GREAT LOCATION AND PRICE
FUN TIMES Oct 27, 2009
GREAT TIME AND PEACEFUL ...
Traveler type: Friends
Score
4 out of 5
Cancun Palace All Inclusive Information
4 Timer Cancun Oct 16, 2009
First - make sure to get all inclusive - it rocks food is great and it is well worth the money. The Hotel Service is ... impeccable - its really top notch. Make sure to take a stack of 20 and 50 peso bills for tips. The staff really work hard and they deserve to get tips - dont be a stingy dork lol - 50 pesos is roughly 4 bucks. So if you tip everybody 1-1/2 to 4 bucks it will cost you $100 US at most for whole trip. The cool thing about staying at a Palace resort and getting all inclusive is you can wander to the other hotels - and eat and hang out. This is really, really cool - it give you like 15 - nice places to eat and they are spread out so its convenient. Example you are at Cancun Palace and go to mall area, or night club area: just wander over to Beach Palace eat - rest up and then get back to business. There are shuttles to the Moon Palace (the quieter more isolated one) if you want to check out their beach and cuisine - leaves at 11am and comes back at 5pm. All the beaches are really nice at all hotels. If your a partier - I would recommend beach Palace - closets to all night clubs. Makes getting home at 2am in druken stupor easy you can walk - just stay out of street - you'll get hit by taxi or worse a bus. Though I think buses quit at around midnight. Not trying to diss the Moon but if you like to wander away from the beach I like staying in the strip area Cancun, Beach or Sun Palace. The Moon is extremely nice and more resortie place - good for lovie-dovie stuff. Make sure to ride the bus - its cool cost 7.5 pesos and goes all the way up strip into town and back down. Best bang for buck. Course if its 100 degrees and 90% humidity - taxi is definitely worth the money and saves a little time. Also the all inclusive includes ETOH - yes alcohol - its generic stuff - not the best but I thought it was great. The martinis at dinner were awesome. If your a heavy drinker youll make money off this lol. You eat and get a little hammered before you wander off to the clubs. Rule # 1 wear some sunscreen ALWAYS and reapply after water. You will blister - that sun is different down there - its brutal. I know everybody wants to get tan - but if you burn you will be miserable the rest of your trip. Im half Mexican (point being have a little sun resistance - ie color) - trust me on this - the sun is brutal there. Remember one time spent a month in tanning bed before going - about 8 sessions - still blistered see the tanning bed does not get the tops of your shoulders very well. WEAR SUNSCREEN !!! You will not regret it when you see the miserable idiots who didnt lol SPF 40 or higher works well. Shuttle from hotel is worth the cost. You may just opt to take taxi to airport even if you pay for shuttle its $21 US if you get in time crunch. You can only take certain taxis or shuttles from airport to hotel - they cost a lot more $20 to $50 US - cause they have to pay for the bribes in order to be exclusive for this service. I would reccomend paying for shuttle included with your hotel - its worth it. I give Cancun Palace a very solid 4 to 4 1/2 stars on 5 point scale - Im sure there are better but you will be hard pressed to find for the money you spend. Enjoy
Traveler type: Couples
This place rocks - the price is great. The rooms are very clean, well furnished with great views. The dining at Hotel is top notch, try all the restaurants
Score
4 out of 5
4 nights in Cancun
World travellers Sep 13, 2009
Spent days at the pool, participated in organized volleyball, ate and drank quite often. Visits to other chain resorts are ... nice with free transportation. A bit far from shopping areas, but easily accesible by public bus (24 hours service, costs about $0.70 USD per person per trip). I did not care for the pressure to become an annual time share owner as soon as I arrived, but was able decline the offer easy enough.
Traveler type: Couples
have the grilled flank steak
Score
3 out of 5
Was beautiful however....
Chickie Sep 10, 2009
The poll and service was top notch ...However, I was charged an additional $400.00 USD at time of check-in...They told me ... over the phone that I would have to pay $$ and when I arrived I had to pay 400.00 more and they would not work with me on the additional money ...will not stay there again.....INTEGRITY they should have kept they word about the amount due ....what if I would not have had my extra credit card with me would we have not be able to stay there? Will not stay there again too many other fine choices to chose from in Cancun!
Traveler type: Family
Score
5 out of 5
Excellent all around
Banzo Sep 8, 2009
Friendly staff, good food, good service ...
Traveler type: Family
Score
5 out of 5
Great vacation spot
KB Aug 31, 2009
This vacation was great. The hotel was beautiful and staff was very friendly and helpful. The pool was one of my favorite ... areas of the hotel. The only suggestion would be to have more entertainment options. Everything seemed to shut down around 10pm which then your only option would be to leave the hotel. Overall it was a great experience and I would definitely come back.
Traveler type: Friends
Not very much to do at night
Score
5 out of 5
Wonderful all inclusive vacation
Aggie Aug 25, 2009
We joined most of the inclusive tours offered by the hotel. Room is clean and hotel facilities is very good. Staffs are very ... friendly and helpful. We were very well taken care of. Being treated as a honorable guest all the time. Beach and pool is excellent. Foods in general is good with lots of selection. Everyone is having a great, wonderful time in the Cancun Palace.
Traveler type: Family
Don't miss any entertainment shows in the hotel theatre.
Score
4 out of 5
Wonderful Trip
Dad Aug 23, 2009
Since our stay was only 3 days it was important to do as much as we could. We chose to go with inclusive tours. Chichen ... itza, swim with dolphins and zip line. All very enjoyable and scheduled through the hotel.
Traveler type: Family
Score
5 out of 5
Cancun Palace 8/11/09
Kao Aug 20, 2009
This was our 2nd visit to a Palace Resort and you simply can not go wrong spending your vacation here. ...
Traveler type: Family
The shows were wonderful for resort entertainment.
Score
5 out of 5
fantastic getaway
Mom Aug 18, 2009
Had a great time staff was very attentive ...
Traveler type: Family
Score
4 out of 5
Great experience!
Ellen Aug 16, 2009
Our experience at this hotel was excellent. The service was especially exceptional; the entire staff was extremely helpful ... and genuinely friendly. The food was delicious and there were so many options. Furthermore, the pool was gorgeous and very comfortable! We had a great family vacation there!
Traveler type: Family
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
Sort tips by: most recent | distance from hotel
Plan out an inteniary before hand to avoid being bombarded by those time share folks who wan tto take up a day of your valuable vacation.
--Mari, Santa Barbara, CA Nov 30, 2009
Unless you are interested in purchasing a time share, avoid the celebration breakfast - it will just steal 90 minutes of your valuable vacation. We signed up and said we would attend just so they would leave us alone, but had no intention of going. They called the room once after that to remind us that we had missed it and tried to get us to reschedule. We politely declined.
--Traci in Texas, Houston, TX Nov 28, 2009
Upon arrival, do NOT let the hustlers inside the airport who operate at official looking desk with official looking badges talk you into buying any activity packages or putting down a deposit. Your Palace Passport package includes everything the hotel claims to offer.
--ll, Los Angeles, CA, USA Nov 23, 2009
When you get to Cancun's airport, don't talk to anyone other that the company that is taking you to your resort.
--RSBURGER, Eagle, NE Nov 20, 2009
All the shows they have at night and live bands as well
--Oli, Newyork , Ny Nov 17, 2009
The Italian restaurant is a must...5 star!
--Elaine & Mark, AZ Nov 17, 2009
This place rocks - the price is great. The rooms are very clean, well furnished with great views. The dining at Hotel is top notch, try all the restaurants
--4 Timer Cancun, Austin, TX Oct 16, 2009
have the grilled flank steak
--World travellers, Atlanta, GA Sep 13, 2009
Not very much to do at night
--KB, Birmingham, AL Aug 31, 2009
Don't miss any entertainment shows in the hotel theatre.
--Aggie, East Bay, CA Aug 25, 2009
The shows were wonderful for resort entertainment.
--Kao, Kingsville, Maryland Aug 20, 2009
The hotel stores have good prices, check them out!
--LOVE CANCUN, LOS ANGELES, CA Aug 7, 2009
dont now
--lupe, cancun Aug 4, 2009
If shopping at the flea markets or market 28 never pay the first price they give you as the prices are increased by over 200%. We seemed to get the best deals when we were the ones telling them how much we had and what we were willing to pay. They could then take it or leave it as there is always someone else that is willing to give you the price you want.
--Happy Camper, Denver, CO Aug 3, 2009
Go check out downtown via bus. Just don't take the bus at the beginning or ending of a typical shift; the buses are jammed. Ask staff which market to visit and which bus lines to take.
--The Traveling Hartmans, Livermore, CA Aug 1, 2009
I found out the hard way the hotel offers cheaper prices. Because in the shopping malls and markets they see tourist and they jack up the prices. The jewelry was cheaper at the hotel and the t shirts were real reasonable. Look at the prices at the hotel first then just compare.
--Trish, George West, Texas Jul 30, 2009
As noted elsewhere, Palace shops have your standard souviners no more than, and probably cheaper than any of the markets outside the resort. You might get a better deal at the Walmart downtown, but that depends on your idea of fun.
--AW, Huntsville, AL Jul 26, 2009
Dont rent a car. its not necessary - there are tons of cabs and buses. Plus - the police in mexico are EXTORTIONISTS and will pull you over and ask for money - do not do it to yourself.
--Crazydaze911, New York, NY Jul 22, 2009
Book any activities when you first get there before they are full.
--motts, toronto on Jul 15, 2009
If you go to the ruins the cost of the gifts are cheaper inside the park.
--Mario, Los Angeles Jul 14, 2009
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
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