Bel Air Collection Resort and Spa - Adults Oriented

quite clean. the location is a little bit far from the hotel zone center. No OXXO near the hotel. But the bus is quite convenient.

The Hotel is older and does not require a act of congress to get access to the hotel and they don't nickle and dime you to death. It's a little far to most of the activities but you can alway take a taxi or bus of 8 pesos. Resturant needs a little help in the morning and a little slow but overall a good place to stay

stayed at the Bel Air for a weekend, nice pool, nice rooms

excellent service.!! the best on everything! : ) thank u everyone!!

The staff at the hotel was nice. Everyone is always eager to help. The hotel has an all inclusive option which i did not go for on this trip. Drinks/food were charged to my credit card but were very inexpensive. The only draw back to this hotel would be the distance to the city but you get to see all of the sights on your way there. I had a great time and would return.

We had a great time but there were up/downs. It was all-inclusive but limitations included never having face or hand towels left by house keeping. I asked for them 2 days in a row then just gave up. Our room was hot and I also asked to have the air conditioning checked 2 days in a row. No luck. Drinks are really weak and mostly mixer, Just ask for shots, champagne, or beer not mixed drinks. Beer is limited to one kind as well. The wait staff at every resturant, bar, lounge etc was slow sometimes but great attitude and wanted to be sure you were pleased with the taste. Loved the food, especially dinner. For meals alone it was worth having all inclusive. We upgraded and paid extra for an ocean front room. Had to lay my head at the foot and look out otherwise all I saw was the hotel next door. So if you get and ocean front location, tip: make sure you are not on the end but in the middle for the best view. We also used their spa services for massages on the beach at night and wedding services to renew vows for a beach wedding. Both were great and well priced for the service. At the end of the day, we would stay again but change the room location, ensure there are towels of all sizes, and cool AC since it was hot during July when we went.

Good customer service..!! perfect ocean view room. Had a great time...Did not like the food in the mexican and italian restaurant....everything else is perfect.

we chose this hotel based on the serenity and peacuful atmosphere that it boasted. The lobby was serene with calm music, water, and flowing drapes, but that was it. Saturday night there was a wedding and reception with loud music blaring outside our window by the pool all night long! Very stressful when I am here for a relaxing getaway. Staff were average. Signing the bills for every little thing (even though it was included and free) was annoying.

Bel Air was the perfect spot for a quick quiet getaway for adults looking for peace & serenity. It's location is far enough away from the spring breakers, yet just a short bus ride to all the action. The ocean view room was nice enough & the nightly free deserts brought to your room was a nice added touch. The staff were friendly and the spa treatments were actually good. The food was good just limited on selections. In all we loved the pool, the beach, and our quiet, romantic nights.

Cancun, Mexico Pros: the location is right on the beach and on the hotel zone and the shuttle bus which takes you along the zone, stops pretty much right in front of the hotel. The pool area is nice and clean. The staff does a nice job keeping the hotel, rooms, pool area, and beach clean. The cons: when making the reservation on-line, a request to place my room and my friend’s room side by side was never noted even though it was made months in advance. And although we had an ocean view, neither one of us had a balcony, which was also requested. The a.c. in my room broke the first night and I had to be moved to another room on day 2. During the course of the week, my friend had to move from his room twice for the same reason! The hair dryer in my room was broke. The hotel doesn’t seem to have a Manager, instead, it seems to be run by a group of young people who don’t answer to anyone and one person doesn’t seem to know what the other person is doing so lots of misinformation is provided. The main courtyard: very nice despite the décor being dated and worn. The furniture was clean, but there’s only so much you can clean when it comes to dated beat-up furniture. The sushi bar in the hotel: for some reason, instead of using rice in their sushi, they use cream cheese. The fitness center: if that’s what you could call it, is terrible. The room is very small with no a.c. or ventilation, and the equipment is broken and very dated. The pool side bar: one day by the pool, as we made our way to the bar, we noticed the bartender pouring two daiquiris for a waitress, when he was finished, he licked the extra daiquiri from the rim of the blender pitcher then placed it back on its base.