Barcelo Tucancun Beach - All Inclusive

The front desk needs more help. The drinks were good, The scenery was lovely. Everyone was helpful, polite and had a smile on their face. except the front desk asst manager, was not helpful when told the air conditioning did not work. (took 3 days to get another room) We didnt let one bad apple ruin our good time. I turned 50 in Cancun with my husband, sister and brother-in-law and left with some wonderful memories.

Had a Villa and the location was next to the pool. Great view and had plenty of room for four adults. Priced right and the food was not bad except the same variety every day.

This hotel was overall great! If you want a full-review check out our review on a site that advises trips (reverse those words and put them together)

We had a family gathering of 4 couples. We had a great time, the weather was perfect, the hotel was nice and the price was right.

The hotel was overall good. The beach is great! The front desk is however very very slow. It took a long time to check in and to check on anything with the front desk. They really needed more people working at the reception! The hotel is very close to the shopping malls (walking distance), so it's convenient if you want to do something else. It also has an excellent tennis court (also at night you can play). The food is good, and the drinks average.

The hotel was overall good and better than expected. Pros: -food -drinks -some of the workers are really funny and friendly -perfect location for the beach -entertainment by the pool during the day with music -lobby bar was always a good time -balcony Cons: -local elementary school field trip had the food, pool and beach packed with local Mexican children running wild. -fridge was not stocked daily -view of the back of the mall and the air conditioners for the hotel- bad. Wish I paid extra for the ocean view. -Many workers at the hotel but mostly cancun in general were very obsessed with tips and harassed you non stop. -Many pick pocketing at night in down town. Among the 3 of us, we had over $700 pesos, 2 phones, keys, and a camera stolen in just 2 nights out of our zippered cross body bags.

My wife and myself stayed for nine days ,arrived 3/5/12 we had the Superior lagoon view with balcony Rm 3037 don't stay in that room ,the hotel ac is just below ,you couldn't talk the noise was so great ! We went to the lobby and they up graded us to Rm 5003 ocean veiw with a balcony the next morning . The people at the front desk were great ! All the help was great , they are slower than we are but thats the way they it is !

The staff is very friendly and efficient. The restaurants had a very good selection and the food was good, and the seafood restaurant (available in the evening only) was excellent. The hotel location is ideal, right next to an indoor mall and a short walk to an outdoor mall, or a short bus or cab ride to downtown Cancun. The hotel has a nightly club outing to one of the local discos and does a great job of providing tickets, rides, and seating at the club. The nightly in-hotel entertainment was actually very good on some nights. We rate Barcelo as a great value.

DO NOT STAY HERE. I recently stayed with friends, the hotel staff does not have an attitude of service, attention is very bad. The food is exactly the same everyday in every "restaurant", besides that the place is ancient, the only good thing about the hotel is the beach. I'm sure this is the worst Barcelo hotel.

The shower stayed stomped up. The bed was extremely bad and they replaced it several times and they were all horriable. They middle of the bed felt like you were falling to the floor and the sides were like boards. It was NOT only our room we spoke to other people on there stay and they had the same bed problems. The view from the balcony was beautiful and the high light of staying at this hotel.