Hotel Overview
Cancun Hotel with Best Service Anywhere!
The staff at this hotel are amazing. They were able to answer all of our questions truthfully, and...
See full review
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CancunKeyWest
- Jan 8, 2012
Avoid! Avoid! Avoid!
I expected a Best Western to be clean with friendly staff and this hotel is a dump and a nightmare....
See full review
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Grossed out
- Aug 12, 2011
Located a few steps away from the main avenues. Plaza Kokai is conveniently located at residential areas in downtown. Located only 10 minutes away from the beach and 25 minutes away from the airport.
The hotel has 2 bar (El Camarote and El Nauti) and 1 Restaurant (Los Balcones).
Hotel Plaza Kokai is a quiet and beautiful place to enjoy your holiday or another important events.
The hotel features 48 nice guestrooms designed in soft tonalities, on the whole with its service and impeccable cleanliness will provide you a lovely ambiance for relaxing. Plaza Kokai Cancun has been remodeled in order to be always updated to our guests needs. Hotel Amenities: Swimming pool, business center, restaurant, room service, For our guest's amusement and even though we are located at downtown Cancun, we feature a Beach Club where you'll enjoy the white sandy beaches, its crystal and tranquil waters, the soft breeze and warm sun **Ask for transportation at the front desk.
BEST WESTERN Plaza Kokai Cancun Rooms
- Standard
- This room offers two double beds with cable TV, air conditioning, coffee machine and hair dryer. Free wireless Internet.
- Standard w/breakfast
- This room offers two double beds with cable TV, air conditioning, coffee machine and hair dryer. Free wireless Internet. Continental Breakfast Included. Children from 5 to 10 years old will pay an additional fee of %5.00 USD per day per breakfast.
Hotel Map
AV. Uxmal #26, SM 2-A, MZ 3 LOTES 15 Y 16, Cancun, 77500
- Area served
- Cancun.
- Nearby airports
- Cancun International Airport.
- Area description
- Hotel Plaza Kokai Cancun is located only 10 minutes away from the beach, and 25 minutes away from the airport in the heart of downtown Cancun.
Amenities
- Business center
- Conference Facilities
- Free parking
- Handicapped Rooms/Facilities
- High-speed Internet
- Internet Access
- Meeting/Banquet Facilities
- Pool
- Restaurant
- Room Service
- Wireless Internet
Meeting facilities
- Meeting Info
- El Camerote: Your event is just as important to us as it is to you. Our staff are ready to help you in every possible way and will take care of everything while you focus on having an excellent time. 100 pax for banquet. Los Balcones: Throw an intimate party or small event here and let our excellent personal service and beautifully arranged facilities make this a wonderful moment for you and your loved ones. 100 pax for banquet.
Dining
- Nauti Sport Bar
- Open Monday to Satuday from 3:00 p.m. to 12:00 p.m. Is the perfect place to entertain you and forget about daily stress. It has a wide range of domestic and imported wines, as well as a varied menu of snacks. Here you will enjoy chess or dominoes game, also a giant TV screen where you can watch musical videos or sportive events.
- Bar El Camarote
- Open from 10:30 p.m. to 3:00 a.m. Live a great experience in a bohemian ambiance with live music, it is the ideal place to spend unforgettable moments, enjoy a delicious drink and make new friends. Open Thursday, Friday and Saturday.
- Los Balcones
- Open from 7:00 a.m. to 11:00 p.m. Conveniently located at the hotel terrace, The Balconies include gastronomic delights of International cuisine, with our renowned service. Enjoy the traditional breakfast or a delicious lunch or dinner. We also offer a complete Executive menu.Friday and Saturday Bohemian night with live music. The Restaurant is open 8 am to 10 pm.
Hotel Policies
- Check-in:
- 1400
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (3)
Ratings and reviews for BEST WESTERN Plaza Kokai Cancun
- All travelers (3) 3.3 / 5
- Couples (2) 2.5 / 5
- Friends (1) 5 / 5
- Amenities:
- 3
- Room cleanliness:
- 3.3
- Hotel staff:
- 3.7
- Room comfort:
- 3
- Location:
- 3.3
- Value:
- 3.3
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
CancunKeyWest
Cancun Hotel with Best Service Anywhere!
The staff at this hotel are amazing. They were able to answer all of our questions truthfully, and guided us to some fantastic restaurants. They were also very helpful in acquiring a taxi for our return trip to the airport. The water from the tap is not safe to drink but they provide you with bottled water at no charge. They also have free internet available 24/7. It was an incredibly nice hotel that was definitely more affordable than an all-inclusive hotel!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 4
- Value:
- 4
Money-saving tip:
Not Applicable
Learn how to use the public bus system.... it is very easy to use and quite inexpensive!
Reviewer score
Would not recommend
Grossed out
Avoid! Avoid! Avoid!
I expected a Best Western to be clean with friendly staff and this hotel is a dump and a nightmare. The photo on the website is NOT the hotel you will be staying at. Ants everywhere, cigarette burns on the sheets, lampshades, and furniture, moldy and dirty shower, broken sink, water stained ceilings. You're promised a free breakfast and they will yell at you saying that it is not included. Ad says that there are computers for hotel guest use and there were only wires for one. EXTREMELY RUDE staff. It is also in the middle of a scary neighborhood and not near any attractions or an ATM. After 1 night we got out of there and checked into a different hotel. DO NOT GO HERE!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 1
- Hotel staff:
- 1
- Room comfort:
- 1
- Location:
- 1
- Value:
- 1
Reviewer score
Would recommend
young poor traveller
Aaaa
this is a good hotel. the rooms are clean the staff are very friendly. the breakfast is basic, bread, jam, coffee and OJ. Not near the beach but very close to central bus terminal. from airport catch the ado bus to the central cancun terminal and this hotel is 50m from there. ideal place for a night before you fly in or out if just passing through cancun. its a 2 star hotel, u get what you pay for
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Time-saving tip:
Short walk from hotel
this hotel is close to ado central bus terminal which is a 45 peso trip to the airport
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