$173 Avg/night
Rate and special offer based on Check-in: Nov 13, 2014 Check-out: Nov 16, 2014

Oasis Tulum - All Inclusive

3 stars
Km. 251 Carretera Federal Chetuma-Pto Juarez, Akumal, 77780
Hotel Overview
Reviewer score
3.6
out of 5
44 reviews
WOW

feels like a distant memory now... been to mx 8 times never thought to stay same place twice... See full review

  • 1 eagle knight
  • Apr 12, 2013
Oasis Tulum- 3rd stay

We just returned from a weeks stay at this resort. 2/17/13 through 2/24/13. This hotel has been a... See full review

  • scoobado
  • Feb 25, 2013
Surrounded by a magical Chill-Out environment, the Resort offers you the highest quality standards. Oasis Tulum is made to relax and enjoy an atmosphere full of natural beauty that together with two spas will provide an unforgettable experience.

FACILITIES
7 specialty restaurants
7 bars
2 spas
Temazcal ($)
Several pools with children's section
Entertainment center
Movie theater
Tennis courts
Amazing beach
Boutiques
Scuba dive center
Practice Golf course

ACTIVITIES AND EXPERIENCES

Several pools
Tennis courts available with the complete equipment and tennis balls.
Multipurpose court for soccer, basketball and volley
Practice Golf course Pitch & Putt, rent of golf clubs ($), golf balls ($) and golf classes with a Pro ($).
Scuba Diving Center.You can make your reservation for the PADI lessons ($). -The introductory lessons at the pool are free of charge.

Hotel Map

20.3781 -87.3248
Area served
Akumal.
Nearby airports
Cancun International airport (59 miles away).
Area description
Located in the heart of the Riviera Maya, 59 miles from Cancun's International Airport, 10 miles from the archeological site of Tulum and 15 miles from Playa del Carmen where you can find shopping centers and restaurants. Close to the theme parks of Xcaret and Xel-Ha and ten minutes away from the charming towns of Akumal & Tulum. An 18 hole Golf Course is located next door.

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Oasis Tulum - All Inclusive Rooms

Grand OceanFront Elite with Jacuzzi
The guest rooms are located in the newly renovated Grand section of the property directly on the white sands of the Caribbean Sea. All rooms have a balcony or terrace, a private interior Jacuzzi, air-conditioning, a king-size bed or two queen size beds, TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), safety deposit box ($) and amenities. An additional added value to this category will include access to the free use of a SMART car.
Grand OceanView
The guest rooms are located in the newly renovated Grand section of the property directly on the white sands of the Caribbean Sea. All rooms have a balcony or terrace, bathroom with deep, marble-clad tub and Roman-style shower with porthole window, air-conditioning, private bath, whirlpool tub, a king-size bed or two queen size beds, TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), safety deposit box ($) and amenities.
Grand Garden
The guest rooms are located in the newly renovated Grand section of the property with beautiful views of our lush gardens and new sunning pool. All rooms have an oversize balcony or terrace, bathroom with deep, marble-clad tub and Roman-style shower with porthole window, air-conditioning, private bath, whirlpool tub, a king-size bed or two queen size beds, TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), safety deposit box ($) and amenities.
Ocean Front
The guest rooms offer privileged views of the ocean, only steps away from the sand and waves of the Caribbean Sea. All rooms have a balcony or terrace, bathroom with deep, marble-clad tub and Roman-style shower with porthole window, air-conditioning, private bath, whirlpool tub, a king-size bed or two queen size beds, TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), safety deposit box ($) and amenities.
Garden Room
The guest rooms are distributed throughout the property with a variety of views including the lush gardens, pool or the Mayan jungle. All rooms have a terrace or balcony, bathroom with deep, marble-clad tub and Roman-style shower with porthole window, air-conditioning, private bath, a king-size bed or two queen size beds, TV with cable and PPV (pay-per-view) service, direct-dial telephone ($),mini-bar with water, soft drinks and beer, safety deposit box ($) and amenities

Amenities

  • All inclusive
  • WiFi
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Spa
Dining
All inclusive
Restaurant
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Arrecifes
Buffet
Dos Lunas
Italian Food a la Carte & buffet
Careyes
Traditional flavors from the Mexican cuisine
Akeru Asia Lounge
Asian specialties
Sarape
Authentic Mexican food & Rodizio
Koori Sushi Beach Bar
Sushi and Sashimi
Snack La Terraza
Fast Food
BARS
Cafe del Mar
Chill Out Bar
Cocktail Bar
Sushi Beach Bar
Kin Ha Health Bar
Swim-Up Bar Sarape
Swim-Up Health Bar Tulum
The Club House Bar

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (44)

Ratings and reviews for Oasis Tulum - All Inclusive

Overall score

3.6 / 5
5.01.0
44 out of 44
Amenities:
3.6
Room cleanliness:
3.9
Hotel staff:
4
Room comfort:
3.8
Location:
4.4
Value:
4.1

75% would recommend to a friend.

Sort by:
Review of Oasis Tulum - All Inclusive

Reviewer score

1
5.01.0
GeorgeKM
Business
Florida
Aug 12, 2014

Never go to Oasis Tulum with kids!

Room - terrible, never been in a worse room. Smelled like mold, shower was not working, drawers fall apart if try to open, only one light was working, luckily I brought a flashlight! We also requested crib before arriving, it was noted in our reservation, also we called couple of days before arriving to confirm. The day we arrived we asked again for the crib and at the desk they said, "yes, no problemo" crib will be in the room soon. After 1h called again, same answer and so on 5 times until 10pm when they told us there is no crib for tonight! So we slept 4 of us in one bed in the smelly room. Next day after we spoke with managers and after waiting and arguing for hours they finally found a crib and moved us in a better room. So we lost the first 24h of our 9 days/3k vacation dealing with terrible s.... Another thing is there is no safety - the balcony and corridors have some loose ropes for "rails" that even adults can fall thorough - very dangerous for small kids! Also, no elevators so if you have a stroller and you are on the 3rd floor you are out of luck!! Now the "restaurants" - food was OK, nothing great but you can live - food is comparable to what you find on cheap 2-3 days Bahamas cruises. Very limited choice of fresh fruits, raw veggies were OK but looks like cut ours before serving. In the Mexican restaurant there were always small flies on the veggies! However, they have some serious trouble with high chairs, seems to me there was only one for the whole resort! So you need to wait sometimes 30 min for the high chair but you may or may not get it. They always say "yes, no problemo" but usually nothing happens!! Pools - extremely dirty! By the end of the day you can't see the bottom and dirt and debris floating on the surface! Beach - very limited beach chairs and umbrellas so if you are "late", let's say go to the beach after 7:30am you are out of luck. Our boy was awake by 6am so we were OK with getting spots on the beach. However, people were so desperate that once they even removed our towels and took our chairs!! The only good thing was the ocean and proximity to Akumal - we spend several days at Akumal beach, really nice for snorkeling and seeing sea turtles. Overall, will never go that that place again. Yes, it is cheaper than other resorts in the area but better pay few extra bucks than ruing your 3k vacation!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Review of Oasis Tulum - All Inclusive

Reviewer score

5
5.01.0
1 eagle knight
Business
Colorado
Apr 12, 2013

WOW

feels like a distant memory now... been to mx 8 times never thought to stay same place twice because mx has so much to experiance ..Until we stayed here!! We want to go bk asap ... the tezmecal at the spa is a must! cafe & me was like ur own personal coffee shop with baileys..yum! I can go on & on about how wonderful this resort is......

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

town of tulum has some good shopping short drive from ruins right on the highway like 2 miles of strip both ways. reasonably priced. cheaper than playa or cancun

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Review of Oasis Tulum - All Inclusive

Reviewer score

3
5.01.0
SunriseSunshine
Business
NYC
Apr 11, 2013

Good experience but know where you are going

The location was unbelievably beautiful and close to many great sites. There were plenty of fun activities. We were upgraded to the Grand and it was such a treat. We truly enjoyed it and found our stay relaxing and refreshing. I read previous reviews about the food and did not have high expectations. BUT, when you are staying at a resort and need to eat three times a day there, the food needs to be better. The hotel catered to the guests by offering familiar foods and I found this aspect ridiculous. Like Beef Stroganoff! And these dishes weren't good. People go to Mexico to eat Mexican food and if you want to eat food from your country, then what is the point! And, sadly, many of the Mexican dishes were so so disappointing. The juices weren't fresh and mixed with flavored syrups. Offer less food and make it better. That's my biggest critique. All in all, pretty wonderful place!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Tulum, Coba, Cancun, Ek Balam.....

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Review of Oasis Tulum - All Inclusive

Reviewer score

3
5.01.0
vw bug
Business
denver, colorado
Apr 11, 2013

ok getaway

Nice beach if you can get a chair by getting up with the sun and reserving a chair. Need more beach and pool chairs or need to rent some during busy times or something. Nothing like getting up at 5 a.m. when looking for R&R. Largest usable part of beach had five boats parked hoping for people to engage in excursions. Buffet was understaffed and could use more variety. Most people working there were hard working although several seemed burned out. Some staff had no information. We asked one person where to go related to pictures taken by staff (there is a picture location between the Grand and the Oasis). Another front desk person had no idea where we could get new towels (neither did we but they are under the life guard station on the beach). No elevator. Watch your step due to lack of handrails, uneven stairs and walkways, poor lighting and slippery tiles that can make walking around hazardous. The rails on the balconies could fit a large man underneath so if you have kids you better watch them or they could easily slip under the log railing. Oasis people have access to only two specialty restaurants. Speciality restaurants were pretty good as compared to other other all inclusives. There are no bathrooms near the beach and it was a long walk for two stalls. Fridge was not stocked with anything. Shop prices were extraordinary, sunscreen was $15. Close to Xel-Ha which was fun for a day.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: In Hotel

There is serious competition for palapas and beach chairs, at least when we were there despite the fact that there is plenty of room for additional chairs by the beach and pool. Instead of waking up early put towels on your selected beach/pool chairs before you go to bed secured by rocks (there are rocks undder each palapa for this purpose). This will allow you not to get up at 5 a.m.

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Review of Oasis Tulum - All Inclusive

Reviewer score

5
5.01.0
scoobado
Business
waterford, mi
Feb 25, 2013

Oasis Tulum- 3rd stay

We just returned from a weeks stay at this resort. 2/17/13 through 2/24/13. This hotel has been a diamond in the rough for many years, one side very contemporary the other side are older rooms with a old Mexican feel. We stayed in the older rooms which we prefer right on the beach. The food, pools, beach, were awesome. Yes this resort is being transformed and upgraded. We just hope it will still be the affordable, awesome resort we have come to love. For all the complainers out there...if you want 5 star then pay for it. This is a wonderful resort the employees are awesome and work very hard to make your stay enjoyable Also suggest the Catamaya catamaran trip well you are here it is sooo fun! We would highly recommend this resort!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

Book the Catamaya catamaran -great fun and food and drink and wonderful service!

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Review of Oasis Tulum - All Inclusive

Reviewer score

3
5.01.0
JG
Business
New Jersey
Apr 15, 2010

Would have been great, but....

We recently stayed at Grand Oasis Riviera Maya. This resort is great, very friendly staff, will do anything to make you happy and the service is over the top. The food is okay and the location is perfect. The only downfall was the room cleanliness and updating. The minute we walked into our room, we were amazed with all the mold and even fungus (there were mushrooms growing out of our bathroom wall) in the room. VERY UNSANITARY! We even had cockroaches in our bathroom and under one of the couches. We tried to get a room change and explained the situation, and the front desk reception was not helpful at all, did not change our room and acted like they could care less. All other staff was excellent except for the front desk reception. This was the only downfall to our vacation. If you are going to stay at this resort, demand to be put in the newer location of the hotel and you will have an excellent stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
5
Room comfort:
1
Location:
5
Value:
3
Trip purpose:

Business

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Review of Oasis Tulum - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Fort Madison, IA
Jan 24, 2010

Laid Back Couples Vacation Spot

We traveled with another couple and enjoyed this hotel. While we're both younger couples we take pleasure in a relaxing vacation, and this all-inclusive fit the bill. It was couples and family oriented and yet still offered amenities when we wanted to cut loose a little. I was nervous because there were some mixed reviews, but while we experienced some bumps here and there, it wasn't anything that seriously deterred from our overall experience. The two rooms varied, even though we selected the same type of rooms. They had a coffee maker while we didn't. We got a king sized bed, while they got two queens pushed together. The safes in both rooms were broke, so we locked valuables up in suitcases. The most frustrating thing for us was they charged for Wi-Fi, and we had brought laptops intending to communicate with our loved ones. The food was good. Not great, but good. I would recommend the buffet and the pizza at the Italian restaurant. Yum! The restaurants were confusing, as the hours were odd. If you want seats at the restaurants that require reservations be at the front desk at 7:00 a.m., otherwise the spots fill up fast! The employees were helpful. It seemed like we saw the same staff members day and night, so if you got you drink in "Mexican time" at the swim up bar it's because they're overworked. Nevertheless they were friendly and enthusiastic. The reef around the hotel makes for great snorkeling and on windy days, makes for a great wave breaker, meaning our beach was swimmable while the others were out of luck. The concierge was extremely helpful, and went above and beyond when we wanted to make reservations at the dive shop. I'm sure you could have eliminated some of these issues by paying for a higher end all inclusive; however I feel like we got a lot of bang for our buck. The beach was beautiful. The non-motorized water sports made for a great time in the ocean. It was my first time snorkeling and kayaking, and loved both. We met lots of friendly people from all over the world at the swim up bar. Given the opportunity, I would go here again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Rent a car at the airport. Shuttles to and from the airport were expensive and we found lots of freedom with having our own vechicle, as this hotel is in a fairly remote location.

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Review of Oasis Tulum - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Westchester, NY
Jan 8, 2010

most relaxing beach vacation

this is our second time at this hotel. We love it's beach with the torquoize calm water, white sand, and beautiful fish. We love the fact that it's on the smaller side for an all inclusive,therefor short distances to all. We also love the European flair: it draws many Italian tourists. the staff is very nice and helpful(except at the front desk where there is room for improvement) the food is pretty good and their is variety. my only big comment, which i guess is a general probblem in Mexico is that there is no safty code regulations reinforced. staying with two young kids on a waterfront room on the 3rd floor with a balcony that has a couple of ropes for a railing, ment we could barely use the balcony or even leave the door open. there are no smoke detectors in the room or in the corridor. when we were at the beach one of our towels caught fire because the cleaning lady placed it directly on an exposed incandecent light bulb, we came back to a room full of smoke luckily the whole room didn't catch fire. our neighbors later on said they smelled the smoke, and were bothered by it as well. we have toured many other small resorts in the area, and know this is a comon problem, but still would love to see something done about this in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Oasis Tulum - All Inclusive

Reviewer score

5
5.01.0
hoper
Business
ohio
Dec 21, 2009

our amazing trip

my trip to the grand oasis is something i will never forget the food was great and the staff was very friendly they went out the way to help you. If you are looking for a place to just relax and enjoy the beach i would highly recomend this hotel. they had a few things for you to do in the water they had snorkaling and wind serfing and a few other things. and every night they had great entertainment that keept you on your feet. we had a few problems with our fan not working in the room but we found out that you can move the vents alittle bit and the air blows right on your bed so you stay very cool. other then that i had the best time of my life and i will say once again if you are just looking for a very resting place go to grand oasis.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Oasis Tulum - All Inclusive

Reviewer score

2
5.01.0
lisawrn
Business
Michigan
Dec 21, 2009

The good, bad and ugly!

There we non motorized water activities included -- snorkeling, kayaking. The pools were awesome-- large pool to be with others and two smaller pools to do your own thing---quiet. Our stay would have been more enjoyable if the staff took our concerns more serious and addressed our concerns in a timley manner.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

The hotel is quite a distance from Playa Del Carmen--for a taxi they want $30 each way per person. We took the public transportation that runs all through the day....cost was $3 per person each way!!

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