$240 Avg/night
Rate and special offer based on Check-in: May 11, 2015 Check-out: May 12, 2015

Grand Oasis Tulum - All Inclusive

4 stars
View map of KM 251 Carretera Federal Chetumal Puerto Juarez, Akumal, 77710

Hotel Overview

Reviewer score
3.3
out of 5
14 reviews
Location Perfection

We stayed in the Grand Oasis Tulum and loved it. The food was enjoyable with sufficient variety... See full review

  • RussellJ8444
  • Feb 24, 2015
Beat Vacation

We LOVE this place. I was worry about it since they had some bad review, but it was nothing bad at... See full review

  • RandyKenny
  • Apr 25, 2014
Stylish all-inclusive beachfront sanctuary in Riviera Maya

Take a trip away from the hustle and bustle of the city and book a stay at Grand Oasis Tulum - All Inclusive. This plush foreshore-set haven provides modern Mexican-style accommodations, easy access to a myriad of nautical activities and convenient distance to theme parks Xel-Ha Park and Xcaret and other local attractions.

Vacationers at this resort choose from 13 buffet and a la carte restaurants and unwind in any of the 15 bars on site. Guests frolic on the sandy beach, swim in the pools, work out at the fitness center, play a few rounds at the tennis courts and have pampering treatments at the spas with Mayan Sauna found within the premises. This retreat also features a dive center, entertainment center, Disco and shops. Wi-Fi access is available at an extra fee.

3 Reasons To Stay
  • Posh accommodations close to the beach
  • Multiple swimming pools, 2 tennis courts, 2 spas and a fitness center
  • Unlimited drinks and non-motorized water activities such as kayaking, surfing and snorkeling
Grand Oasis Tulum - All Inclusive Rooms

All 114 tastefully decorated rooms at Grand Oasis Tulum - All Inclusive are well-outfitted with direct-dial telephone (fees apply), air conditioning, satellite TV, mini bar, terrace/balcony, and en suite bathroom. Safe deposit box is offered at an extra fee.

Things To Do
  • Akumal Beach (2.2 km/1.4 mi)
  • Centro Ecologico Akumal (2.8 km/1.7 mi)
  • Aktun Chen (3.3 km/2.0 mi)
  • Yal-ku Laguna (4.7 km/2.9 mi)
  • Xel-Ha Park (7.0 km/4.3 mi)
  • Archaeological Site of Xel-Ha (7.3 km/4.5 mi)
  • Dolphinaris Park Puerto Aventuras (20.0 km/12.4 mi)
  • Parque Nacional Tulum (23.0 km/14.3 mi)
  • Xcaret (34.0 km/21.1 mi)
  • Parque Nacional de Quintana Roo (37.0 km/22.9 mi)

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Reviewer score 3.6 out of 5
Reviewer score 4.2 out of 5

Grand Oasis Tulum - All Inclusive Rooms

GRAND - OUTER_LODGE
Rooms are located in the newly renovated Grand section of the property directly on the white sands of the Caribbean Sea. Each deluxe room has floor to ceiling windows overlooking the Caribbean Sea, a luxury private bath with marble countertops and shower, his/her sink combo, individual controlled air-conditioning, a king-size bed or two queen size beds, a small dining table with two chairs, a lounge chair with ottoman, blackout drapes, 42in flat screen TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), mini-bar with water, soft drinks and beer, safety-deposit box ($), WIFI access ($), daily housekeeping, 24 hour room service, hair dryer, radio alarm clock, iPod charger, spa quality amenities, and premium complimentary toiletries. Rollaway beds and cribs are also available upon request. Child care (in room) is also available ($).
GRAND - GATEWAY
Rooms are located in the newly renovated Grand section of the property with beautiful views of our lush gardens and new sunning pool. Each deluxe room has an oversize balcony or terrace with two chairs, a luxury private bath with marble countertops and shower, his/her sink combo, individual controlled air-conditioning, a king-size bed or two queen size beds, a small dining table with two chairs, a lounge chair with ottoman, blackout drapes, 42in flat screen TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), mini-bar with water, soft drinks and beer, safety-deposit box ($), WIFI access ($), daily housekeeping, 24 hour room service, hair dryer, radio alarm clock, spa quality amenities, and premium complimentary toiletries. Rollaway beds and cribs are also available upon request. Child care (in room) is also available ($).
1_STAR - 4_STAR
Rooms are located in the newly renovated Grand section of the property directly on the white sands of the Caribbean Sea. Each elite room has floor to ceiling windows overlooking the Caribbean Sea or a private balcony or terrace (limited #), a private interior Jacuzzi, a luxury private bath with marble countertops and shower, individual controlled air-conditioning, a king-size or two queen size beds, a small dining table with two chairs, 42in flat screen TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), mini-bar with water, soft drinks and beer, safety-deposit box ($), WIFI access ($), daily housekeeping, 24 hour room service, hair dryer, radio alarm clock, iPod charger, spa quality amenities including luxurious bathrobe, and premium complimentary toiletries. Guests will also receive exclusive access to the Sian Kaan Reserve, a pristine natural beauty filled with ecological wonders and Mexicos most spectacular beaches. Guests also receive free use of a SMAR

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Golf
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking

Dining

CAREYES (G)
Mexican Gourmet. Indoor Seating. Dinner Service. Formal Attire. Reservation Required at Oasis Plus Desk. Open for Dinner 18:30 22:00 hrs. Closed Mondays.
TERRAZA CAREYES (G)
Seafood. Indoor Seating. Lunch Service. Casual Dress. Open for Lunch 12:30 15:30 hrs.
BAHIA RODIZZIO (G)
Brazilian. Indoor Seating. Dinner Service. Formal Attire. Open for Dinner 18:30 22:00 hrs. Closed Sundays.
CAF DEL MAR (G)
Breakfast. Outdoor Rooftop Seating. Breakfast Service. Casual Dress. Open for Breakfast 07:00 10:30 hrs.
AL SUR ($)
Arabian Fusion. Indoor Seating. Dinner Service. Formal Attire. Reservation Required at Oasis Plus Desk. Open for Dinner 19:00 22:00 hrs. Additional Charge for All Guests.
SARAPE
Mexican. Indoor Seating. Lunch and Dinner Service. Casual Dress. Reservation Required at Oasis Plus Desk for Dinner Service. Open for Lunch 12:30 15:30hrs. Open for Dinner 18:30 22:30 hrs.
DOS LUNAS
Mediterranean. Indoor Seating. Dinner Service. Formal Attire. Reservation Required at Oasis Plus Desk. Open for Dinner 18:30 22:30 hrs.
TERREZA AKERU LOUNGE
Asian. Outdoor Seating. Lunch Service. Casual Dress. Open for Lunch 11:30 17:00 hrs.
TERRAZA ARRECIFES
Snacks. Outdoor Seating. Lunch and Dinner Service. Casual Dress. Open 10:30 22:00 hrs.
ARRECIFES
International Buffet. Indoor Seating. Breakfast, Lunch, and Dinner Service. Casual Dress. Open for Breakfast 07:00 10:30 hrs. Open for Lunch 12:30 15:30 hrs. Open for Dinner 18:30 22:00 hrs.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Oasis Tulum - All Inclusive

Overall score

3.3 / 5
5.01.0
14 out of 14
Amenities:
3.1
Cleanliness:
3.3
Hotel staff:
3.9
Comfort:
3.4
Location:
4.2
Value:
3.7

43% would recommend to a friend.

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

5
5.01.0
RussellJ8444
Business
N/A
Feb 24, 2015

Location Perfection

We stayed in the Grand Oasis Tulum and loved it. The food was enjoyable with sufficient variety and a bias towards more bland American/European tastes. I am not sure what they have against Mexican food, but I will just say the salsa did not flow freely. The upscale restaurants were nice but took forever and burned up valuable beach time. The staff was pleasant, the grounds and pools were stunning, the rooms were clean and fairly well maintained and we felt the overall value was exceptional. Some people will fall in love with this place and some will not: People who should look elsewhere: Those looking for 5 star service. Those looking for impeccable attention to detail. Foodies. People who spend most of their time in large hotels gambling, partying, watching shows etc. Spring breakers. Alcoholics who prefer drinks mixed with organic juices instead of watery juice beverages. Those who will really appreciate this location: People who love the beach, water, snorkeling, nature, personal space, reading, relaxing, fishing and exploring. Families with children. Those who tend to avoid wasted college students. It is a spectacular location right off one of the best beaches anywhere and it is ideally located to see what I think are the best parts of Mexico. We rented a SMART car that was actually powered by iguanas and every time it changed between it's two gears there was a long pause and if/when it did manage to change gears we always felt a sense of accomplishment. We felt like the Flintstones but it was fun. The area is rural, off the radar of the cartels, not at all congested and very easy to get around... nothing like the chaos of Tiajuana or Mexico City. Coming from the Western U.S., we found driving, shopping and getting around Mexico very natural. On one hand, we kept wondering why we bothered renting a car because resort was so fun. On the other hand, checking out the area was a blast. A week was just not enough time... We booked an excursion through the Akumal Dive Shop. It was insanely affordable and awesome. The crew was fun, funny and their cooking skills blew us away.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

3
5.01.0
Claithan
Business
Fairfax, VA
Aug 3, 2014

Family getaway

The hotel is very laid back. Most of the staff were extremely nice and worked hard. We loved the beach location because there is a reef blocking most of the surf so we could snorkel easily from shore. Also at night turtles come to shore to lay eggs. Grand Oasis Tulum is also very close to most of what we wanted to do like xcaret and xplor. The food buffet was just ok but the Al Sur restaurant was delicious. It was tough to make reservations to the restaurant as it booked solid at 9am. The room was dated but large and chest of drawers didn't open properly. The hot water was fickle. The evening entertainment was pretty amateurish. Overall it was a good value if you don't expect luxury.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

5
5.01.0
RandyKenny
Business
Little Neck NY
Apr 25, 2014

Beat Vacation

We LOVE this place. I was worry about it since they had some bad review, but it was nothing bad at all. It's the only 5 star hotel with Kids Free! We travel with 3 other families and each with 2 adults and 2 kids, best value package! We booked the Grand side, but its the same price as the Oasis side, our room was nice and clean, food is supper good, love the drink and service, most of all the beach, pool, the view ~ LOVE ~ we went during spring break Good Friday weekend, Hotel was fully booked, but it was not many people there. We had no problem to book special restaurant, or find a beach chair, many towels and places to lay. Our group took over the whole pool and bar, so nice. We love and love here, the restaurant service manager - Diana and Orlando....they are all so nice. We love this place, you surely will like it too!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

I book the special restaurant every morning before I step in to the breakfast, and I try to book the 6 pm dining, so that I can eat again at 9:30 ^_^

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

2
5.01.0
Yuri Sarah
Business
Edmonton alberta
Apr 10, 2014

Great family get away, bad flight!

Our room was a little run down. We had what we needed but after seeing cockroaches in our room and many of our family rooms, it made you wonder how clean everything really was. The washroom smelled of sewer our entire stay. The pillows and chairs all smelt of stale water... Without the majority of friendly staff our stay wouldn't have been very good at all. Don't even get me started on how horrible our travel was with connecting flights. Overall it took 33 hours to get home from Mayan riviera to edmonton. :(

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
3
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Get there early to get fresh food!

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

3
5.01.0
Maryfrom CA
Business
California
Mar 8, 2014

Uneven experience

Our room had a gorgeous view, and the resort is located on a prime section of beach. However, the large locked door (window?) with no balcony kept us awake several nights when the wind hit it at a certain angle-- like an air horn going off constantly. Almost every other guest we spoke with had some issue with their room. Several had switched rooms at least one time. Staff works very, very hard. Always something good to eat, whether in the buffet or at one of the specialty restaurants. The bartender at the "Martini Bar" made the most excellent drinks, with premium brands. Snorkeling was great, especially on a calm day.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Lunch on the Careyes Terraza was very food, if you enjoy seafood. Show up before it opens and be prepared to spend over an hour on your meal, however!

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

2
5.01.0
Golfing empty nesters
Business
Vancouver, BC
Jan 4, 2014

Liars - stay away

We arrived on dec 23 and were told they did not have any rooms due to water ac problems but had rooms for us in cancun 1 1/2 hours back in the direction we just came from. We were sent to a sister resort ( adult only) 21+ ) when we had an 18 and 20 year old. Told 1 or 2 days they would have our room - 4 days later we were able to come back. We were told by another guest at Tulum they were lying - giving rooms to higher paying guest e.g. We asked managers at both the oasis viva and oasis cancun ( where we were sent if the oasis tulum was experiencing water A/c problems - they were not aware of any. Oasis tulum was not willing to refund us the portion of our holiday where we had paid a premium to stay at oasis tulum. Never again!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Coba - hike the ruins

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

1
5.01.0
frieam2
Business
New York, NY
Dec 29, 2013

Highly disappointing

We arrived at the Grand Oasis Tulum, quite skeptical after reading the increasingly negative reviews on a very well-known travel website. When we booked a few months ago (late summer 2013) the reviews were very good, but the place has apparently been on a downhill trajectory since that time. Lots of complaints about no power, poor food and lack of service. After arriving at the resort, we were immediately given a spin and told that we were "winners" of a vacation at the Grand Oasis Cancun (translation: no rooms left). So we were forced to trek back to Cancun after just coming from there, and endure a week at a very loud entertainment-focused resort that was mediocre at best, and not very kid friendly. Food options were limited and of poor quality. Long lines to restaurants. The beach and grounds were nice but that was not enough to compensate. We live in NYC and wanted a quiet family experience, which is why we booked this resort in Akumal. We did not want the loud Cancun "party scene" experience and could not wait for this vacation to end. Some of the staff was nice and tried to accomodate, but we will never contribute a single dollar to Oasis resorts again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
3
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

Line up early for food, and if you want a beach or pool chair!

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

1
5.01.0
Rafa355
Business
Washington DC
Dec 29, 2013

There are much better options in this area

If you are on a tight budget or this is your first time to the area, you may enjoy it. However, this is my 6th time to the Mayan Riviera area, and I was sorely disappointed with this experience. Bottom line, I'd recommend staying at Secrets/Dreams or Riu. FRONT DESK: This is possibly the worst experience I've had with a hotel front desk. While the personnel are nice and clearly want to help, management and policies are downright disdainful. One example of this -- one of our party had a leak in their bathroom which caused the room to smell horribly and the bathroom to be unusable. They were given the run-around for over a day and in the end were told that there's nothing they can do, just "be careful". They requested to be moved to another room and were told that there was none available. The whole time the front desk personnel had to run back and forth to the office to ask the manager because they clearly had no authority to do anything. The manager refused to come out and speak to anyone, choosing instead to hide away and try everything possible to avoid actually fixing the problem. A whole day wasted trying to get this taken care of when it would have been so easy to fix the problem early on and avoid all the negativity. BEACH The beach is actually very dirty (lots of trash washed up on the beach) and rocky. There are much better beaches further north in Playa del Carmen. FOOD The food in the reserved restaurants was pretty good, however you have to be quick to make reservations. The best was the lamb tacos in Serape. ROOMS The rooms were pretty basic but had everything you needed. Unfortunately it smelled really musty and they would leak when it rains. Beds were comfortable but the pillows were old and lumpy. SERVICE Service in the restaurants is pretty good. It helps if you tip the staff, they will remember you and give better service the next time around. I did have problems with housekeeping - one night requested twice that new towels be taken to my room and it never happened. ADDITIONAL CHARGES Be prepared to pay extra for basic things such as the room safe and room service. WIFI/INTERNET There's only one computer for the entire resort in the lobby. It's pretty much always in use. If you want to log in on your own device you'll need to purchase the WIFI service, but it's pretty unreliable. Don't count on it if you need to be logged in for work. OVERALL We had a good vacation, but I won't be back to this hotel. It's a shame because the staff tries really hard and it has a lot of potential, but it just misses the mark.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
1
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Best food we had was the lamb tacos at Serape.

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

3
5.01.0
beach bug
Business
cleveland
Nov 25, 2013

Grand Oasis Tulum

Unfortunately, all inclusive has exceptions that should be more clearly defined on your website to avoid confusion and frustration. Restraunts we poorly staffed and food was mediocre. Buffet was fresh and great veggies and fruit selection. Ocean front room had no balcony very very disappointed. Had we known we would have chosen sounds of the sea vs fishbowl. Very dank moldy smell and very slow drains in sink and shower in rooms. Really no choice of all the restraunts it was like they were juggling the schedules so it was always an ordeal dealing with dinner plans. Pretty stressful...staff was friendly and you could tell they had no control over anything, has empathy but nothing they could do...

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Grand Oasis Tulum - All Inclusive

Reviewer score

4
5.01.0
el Canadian
Business
Louisville, KY
Aug 17, 2013

good get away

It's a nice place to stay. Has all the usual things and is a great location for local exploring. I like that it is not as comercialized as some other areas. Staff is very helpful and nice. Beautiful beach, great pools, sister resort ajacent is also excellent, restaurants are good with several to choose from. Talk to Ingred, she is an excellent concierge and has several excellent recomendations. It is about an hour from the airport so be prepared for the ride. I used Cancun Shuttle which you can book round trip service with online and they were excellent. I would definately recommed them and use their service again. Experience there was good and hotel was beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

visit coba - mayan ruins and you can scramble your way to the top. Very cool, and then eat at the little restaurant thats across the parking lot from entrance to the site. The little one - not the big tourist one right near the entrance. I can't recall the name of it but they have awesome food. nachos, and chicken tacos... mmm mmm good. Best food I had while in mexico. Oh oh and the lemonade was good too. Great outing for the day.... rent a smart car from the hotel so you can do your own thing. Well worth it and great adventure.

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