Playa Suites Acapulco

Got charged for towels. It seemed like a scam. Unreasonable management.

compare with the condition of the hotle i lived in cancun with the same rate, it's totally down.

We've been to many all-inclusive hotels/cruises and the buffet was the worst we've had. There is a lot of food outside of the hotel so all-inclusive is not needed. They placed a colored band on your wrist depending on the stay and regardless, we were always asked for room number and amt of people to be able to eat! You never receive what you asked for even if we were willing to pay for it since it wasn't included under the "all-inclusive". Lights were off at midnight so no swimming or enjoying the stars. The very outdated elevators took forever that we ended up taking the stair most of the time. Staff very unfriendly- almost seem unhappy to work there!We received better customer service from the local working on the beach.

GREAT OCEAN SWIMMING, THE OCEAN IS SO WARM. PERFECT WATER TEMPERATURE. BEST NATURAL SPA. LOCAL PEOPLE GIVE THE BEST MASSAGES ON THE BEACH WHILE LISTENING TO THE WAVES. CHECK THEIR HANDS FIRST TO SEE IF THEY HAVE FUNGUS OR SOMETHING LIKE THAT IN THEIR HANDS. NEEDS LITTLE "EXTRAS" IN THE ROOMS SUCH AS: HAIR CONDITIONER, BODY LOTION. TOWELS LOOK VERY OLD. DEFINITELY THE HOTEL NEEDS TO BUY NEW ONES. GREAT VIEWS FROM THE HOTEL ROOM.

The view of the Ocean was wonderful and the location was great. You could walk to the open markets and also within walking distance to bars/clubs and a nice selection of places to eat.I purchased the all inclusive before I was aware of what food they offered on there buffet. I would NOT suggest doing this. The food was rather plain. I would have prefered more of a variety with more ethnic items on the menu. Overall for the price of everything, being a "older" hotel I had a nice large room beautiful view and the staff was very friendly. You get what you pay for! After all who goes on vacation to say inside there hotel room!

Great place to stay, this is my fourth trip to acapulco and I have always stayed at this hotel

Suites to a good price with great view over the "bahia" of Acapulco. Everything very clean and the beds in very good conditions for a good deep sleep.

Other than the location the hotel is old and need massive updates. Our junior suite microwave did not work, there was no plates, silverware etc... Some electrical outlets were inoperable. Looking from our balcony you could see other suites that had everything, they were dining in with plates and all. The chairs and lounges on the beech were old and in dire need of repair. The beverage choices on the all inclusive package were very limited. The food is adequate but nothing special. On a lot of nights there were no beverages served where the entertainment was and sometimes you needed to walk to the beech to get a drink even though the music was in the lobby. Some nights the elevators were working only part of the time. An overall rating of one for this hotel is the best I can give.

Our first room was very unsatisfactory, but my husband went down stairs and they were very happy to fix anything we were unhappy with. Weekends were full of people with children, a few more than what we liked.

Our room was great with a full ocean view from the 17th floor and the suite was clean and comfy. We enjoyed the room and hotel itself a lot. It was however agravating and insulting to have to wait in line almost an hour to check in and another hour to check out. The line the breakfast buffet was over a half hour wait for several hours, by 11:30 we decided we did need to eat before the breakfast buffet ended. The food at the buffet was not very tasty. The juice was powdery drink. The bread was stale, some of the hot dishes were not very warm. The coffee was gas station quality. Neither the Mexican nor American food was a credit to its origin. Do yourself a favor and spring for breakfast outside the hotel!