$72 Avg/night
Rate and special offer based on Check-in: Nov 23, 2014 Check-out: Nov 24, 2014

Hotel Emporio Acapulco

3 stars
Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, 39670
Hotel Overview
Reviewer score
3.4
out of 5
41 reviews
fanatic getawa

wonderful hotel staff well versed in english always willing tp help See full review

  • darlene bears fan
  • Dec 1, 2013
The Emporio was more than I expected

I stayed at the Emporio from July 12-28, 2014 and it was wonderful! The staff were great, my room... See full review

  • MikeCo
  • Aug 12, 2014
Family-friendly hotel on Playa Condesa offers great amenities, location
The Hotel Emporio Acapulco provides comfortable oceanfront accommodations on Playa Condesa. Located near the airport, the Quebrada cliff divers and Peninsula de Las Playas, the Hotel Emporio Acapulco is within easy access of all of Acapulco's main attractions. Guests of the Hotel Emporio Acapulco enjoy direct beach access and beach services, a spa and kids' activities. The hotel also offers free Wi-Fi access throughout the property, and indoor and outdoor meeting spaces for up to 800 people.

 


Highlights
  • Direct beach access on Playa Condesa
  • Kids' club
  • Outdoor swimming pool
  • On-site spa services
  • Free Wi-Fi access

 


Rooms
The Hotel Emporio Acapulco features 419 guest rooms, and junior and presidential suites decorated with blue and white linens and blonde wood furnishings. All accommodations boast ocean views and furnished balconies, and come with either one king or two double beds. In-room amenities include air conditioning, large workdesks, telephones with voice mail, safes, coffee makers, mini-bars, cable TVs, and DVD players. Guests stay connected with free in-room Wi-Fi access.

 


Features
Located right on Playa Condesa, the Hotel Emporio Acapulco offers direct beach access and beach activities like volleyball and aerobics. Off-site watersports like waterskiing, windsurfing, snorkeling and fishing are arranged through the hotel. The property also boasts three open-air swimming pools -- one exclusively for adults -- and a spa and fitness center. Kids get special treatment too with a kids' club and supervised children's activities. Guests dine at any of the hotel's four on-site restaurants, including a martini and tapas bar, and Seasoning, the main restaurant which offers buffets and a la carte options.
 
Other on-site amenities include parking, gift shops and a business center. Guests also find free Wi-Fi access in public areas and guest rooms, and meeting/banquet facilities accommodate up to 800 people.

 


Transportation
  • Acapulco International Airport (17.7 mi/28.3 km)

 


Attractions
  • Playa Hornos (1.5 mi/2.4 km)
  • Acapulco Convention Center (1.7 mi/2.7 km)
  • CiCi Waterpark (1.8 mi/2.9 km)
  • The Fort of San Diego (2.5 mi/4 km)
  • Acapulco Harbor/cruise ship dock (2.5 mi/4 km)
  • La Quebrada Cliff Divers (3.4 mi/5.4 km)
  • Peninsula de las Playas (4.6 mi/7.4 km)
Business
  • Business center
  • Flexible indoor and outdoor meeting spaces accommodate up to 800 guests
  • Free Wi-Fi access
Policies and Fees
The Cabana section at the beach has an additional charge. The payment can be used as a 100% credit for food and beverage consumption inside the cabin.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

16.8591 -99.8729
Area served
Acapulco, Mexico
Nearby airports
Acapulco International Airport (ACA): Approximate driving time is 35 minutes and distance is 29 km (18 miles). DIRECTIONS: Take Costera Miguel Aleman next to the Diana Monument traffic circle, in front of the Galerias Diana Comercial Center.
Area description
The Hotel Emporio Acapulco is located right next to the Diana Monument traffic circle, in front of the Galerias Diana Comercial Center, just 20 minutes from the International Airport and 5 minutes away from the Convention Center, with easy access to the main commercial and entertainment areas

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Hotel Emporio Acapulco Rooms

Superior Room Ocean View
Beautiful room with one king bed or two double beds. Balcony with lounge chair and full ocean view. Equipped with wireless internet connection, flat screen TV, electronic in-room safe, work desk, air conditioning and climate control, telephone with voicemail, minibar, coffeemaker, hairdryer, ironing kit, room service and welcome amenities.
Privilege Club Ocean View Suite
Elegant suite with one king bed or two double beds. Balcony with lounge chair and full ocean view. Wireless internet connection, flat screen TV, DVD system, electronic in-room safe, work desk, air conditioning and climate control, telephone with voicemail, minibar, coffeemaker, ironing kit, hairdryer, room service, exclusive amenities and bathrobes. Additional Privilege Club amenities include Continental breakfast in the Executive Lounge from 07:00 to 12:00 hrs.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Parking
Accessibility
Handicapped rooms/facilities

Dining

Condimento Restaurant:
Mexican and International Cuisine. Enjoy a variety of exquisite dishes in our grateful specialties buffet, during breakfast and lunch, as well as our excellent a la cart menu.
Arka Martini & Tapas Bar:
offers the most complete variety of drinks and snacks in a romantic and sophisticated social environment.
Sunset Lounge:
Thai food fusion specialties. A seashore restaurant from where you will appreciate luminous sunsets while you delight your taste with the best dishes in a rustic and elegant atmosphere.
La Isla, Bar & Grill:
Snacks and drinks, in the middle of the greatest pool in the hotel.

Meeting facilities

Meeting Info
For your next event we can offer your guests the comfort and functionality of the Emporio Acapulco facilities and services, with the added advantage of the hotel's excellent location. The spacious salons and outdoor spaces adjoining the beach or even at the edge of the sea allow you to organize events for up to 800 people. The experience of our staff, an excellent banqueting team, modern technological equipment and a variety of settings, spaces and dishes guarantee your event will be a memorable one thanks to the support provided by a five-star hotel.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (41)

Ratings and reviews for Hotel Emporio Acapulco

Overall score

3.4 / 5
5.01.0
41 out of 41
Amenities:
3.8
Room cleanliness:
4
Hotel staff:
3.3
Room comfort:
3.8
Location:
4.4
Value:
3.5

63% would recommend to a friend.

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Review of Hotel Emporio Acapulco

Reviewer score

1
5.01.0
Carlos G V
Business
San Antonio TX
Sep 16, 2014

Terrible service

First of all I'd like to point out that I've never had any issue with any reservation in any hotel until I went to the Emporio hotel they could not find my reservation and had me waiting about 30-45 minutes the waiting made feel like I was not even being helped and when finally given a room I had a pretty bad room

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Hotel Emporio Acapulco

Reviewer score

4
5.01.0
MikeCo
Business
Vancouver, Canada
Aug 12, 2014

The Emporio was more than I expected

I stayed at the Emporio from July 12-28, 2014 and it was wonderful! The staff were great, my room was exquisite, clean, huge and the bed was very comfortable. It was cleaned everyday. The pools were amazing, I loved the adult pools. The beach was clean and nice. I always ventured to the public side and sat with the locals. The hotel security and staff monitored me and ensured I was safe. I love Acapulco and the Emporio is my new favorite hotel there! Beach view in the back, Mall and strip out front!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Hotel Emporio Acapulco

Reviewer score

1
5.01.0
galvanl
Business
houston
Jul 16, 2014

not a good getaway

Air conditioner only in room to a limit. Front desk staff was rude will not go back to this hotel

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Hotel Emporio Acapulco

Reviewer score

3
5.01.0
LizzyT
Business
Milwaukee, WI
Jun 4, 2014

great location, poor service

Service at the front desk was terrible. It took over 45 minutes to check in. One of the receptionists was taking a personal phone call as we were waiting in line. Aside from the poor service, the location was great. The view from our room was beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Hotel Emporio Acapulco

Reviewer score

5
5.01.0
darlene bears fan
Business
chicago
Dec 1, 2013

fanatic getawa

wonderful hotel staff well versed in english always willing tp help

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hotel Emporio Acapulco

Reviewer score

1
5.01.0
Global Goer
Business
Dallas, Texas
Sep 9, 2013

Lipstick on a Pig

During my 6 nights at the Acapulco, Hotel Emporio, I had 4 different rooms. My first room did not have working AC, however it did have bugs in the bed and bathroom. The next day I went to my second room. It too had ant-like creatures in the bathroom, but the AC worked... My third room had no working AC, no bugs, but it did have smelly mold. My fourth room had no bugs and no AC. They did try to fix it twice and told me I did not know how to operate it... really! The maintenance men opened up the vent, shook a box, but failed to use any tools, add any freon, or do anything to fix the issue. As a result the room had incredible moisture. My work papers were ruined and unusable, books swelled, as did my passport. The location was great. The facilities were great too. The food is incredibly overpriced. This hotel looks great on the outside, but the most important thing (the rooms) are horrible... as is the staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

Dining tip: Short walk from hotel

Eat anywhere but at the hotel. Across the street are multiple restaurants and a mall that also has good dining options. You can also walk to a grocery store (Mega... something) for drinks or snacks.

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Review of Hotel Emporio Acapulco

Reviewer score

4
5.01.0
LadyMinZihua
Business
Zihuatanejo
Aug 29, 2013

Would stay again.

Enjoyed the stay and would stay again if the price was right. NEVER would I pay the regular price. We got a reduced rate and thought it was good for that price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

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Review of Hotel Emporio Acapulco

Reviewer score

4
5.01.0
Mario Guzman
Business
Ciudad de México, DF, México
Jun 10, 2013

Good location and Amenities

Good hotel to have a relax alone,,, or with your family

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Closed to the hotel

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Review of Hotel Emporio Acapulco

Reviewer score

3
5.01.0
Tackman885
Business
Calumet City, Illinois
Apr 25, 2013

Stress getaway

I had a great time. The location of the hotel was perfect. The morning view out the seaside of the hotel was priceless. The room was five stars. The bad things were the TV in our room didn't show a clear picture and when we brought this to the attention of the front desk it was never fixed. One day out of the six days housekeeping forgot to come and clean the room. Overall I would rating of three stars.... Staffing needs more attention in order to achieve four stars.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Long walk from hotel

Beach front is best I have ever seen!!!!

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Review of Hotel Emporio Acapulco

Reviewer score

5
5.01.0
Gessuino
Business
Guadalajara, Mexico.
Mar 21, 2013

We loved it.

We were gladly surprised with everything, but the things we will recall it for are: pillows, beds, view, pools, food, location, cleanness, and staff. It was a top class hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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