$56 Avg/night
Rate and special offer based on Check-in: Sep 5, 2015 Check-out: Sep 8, 2015

Grand Hotel Acapulco

3 stars
View map of Costera Miguel Aleman, # 1 Col. Icacos, Acapulco, 0

Hotel Overview

Ratings and reviews for Grand Hotel Acapulco

Overall score

3.6 / 5
5.01.0
40 out of 40
Amenities:
3.4
Cleanliness:
3.9
Hotel staff:
3.7
Comfort:
3.9
Location:
4.1
Value:
3.7

68% would recommend to a friend.

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Review of Grand Hotel Acapulco

Reviewer score

4
5.01.0
EOMQ
Business
Mexico DF
Nov 6, 2014

Good price-value....

A comfortable room with great view of Acapulco Bay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Grand Hotel Acapulco

Reviewer score

4
5.01.0
EOMQ
Business
Mexico DF
Nov 15, 2014

Best at ICACOS.....

Very well located, several good restaurants nearby, including SUNTORY. Staff is very friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Grand Hotel Acapulco

Reviewer score

4
5.01.0
Mauricio L.
Couples
TORONTO
Jan 5, 2015

All good

Good location. A bit old but clean. All ok. On the bay, good beach and good pool

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Review of Grand Hotel Acapulco

Reviewer score

4
5.01.0
Travelin Twin
Family
Dulles
Jan 15, 2015

Nice Family Trip

Stayed here over the weekend after New Year's, which was very crowded and generally not recommended, but after the first day the hotel emptied out and became very pleasant. Staff are nice, and the facilities are very good for a three star hotel in Mexico. Rooms are big, the ones with a full ocean view are fantastic (we got that) and the gym is huge. Beach is steps away from the pool. Better upkeep than some other three star hotels in this neighborhood, although the bathroom is beginning to show its age. Overall very good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Family

Review of Grand Hotel Acapulco

Reviewer score

4
5.01.0
EOMQ
Family
Ciudad de México
Jun 17, 2015

Family venue....

Very clean hotel, a little outdated but in good condition. Pools are great and location too.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Family

Review of Grand Hotel Acapulco

Reviewer score

3
5.01.0
momma is getting tired
Family
golden zone, Acapulco
Feb 11, 2014

Holiday

The above rating is based on the room we were eventually put in. I booked a room over the internet. I paid upfront for a 600 + sq ft room. When we arrived we were checked into a very small room. After you've tipped someone and your luggage has been delivered and its late at night and your tired..it is hard to understand why they would do that as it was low season in Mexico and the hotel was no where near full. I go back down to the front desk and explain the situation and they move us to another room. The size I actually had paid for. This seems to be a pattern in Mexico...they put you in something less than you have paid for and you have to work for what you should have been given in the first place. I get tired of all the time spent trying to fix things, as well as getting tired of tipping for these experiences.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Family

Review of Grand Hotel Acapulco

Reviewer score

3
5.01.0
Mario del Barrio
Family
Charlotte, NC
Jun 18, 2013

Ok experience

In spite of the lack of international tourists at the hotel, the food was too expensive. To be competitive they should offer free Wi-Fi and gym. Staff was slow in responding to a complaint about ice machine in our floor. It took more than 5 times complaining for them to fix it.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
1
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Family

Review of Grand Hotel Acapulco

Reviewer score

3
5.01.0
Nicholas B
Business
Cleveland, Ohio
Oct 21, 2013

Good, not great

Good experience overall. The property itself seemed just seemed a little bit tired -- not the spit shine you'd expect from a former Hyatt resort. Overall, this was a clean, reasonably maintained property.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of Grand Hotel Acapulco

Reviewer score

3
5.01.0
Anonymous
Couples
mexico
Jun 12, 2011

unbeatable location for the price

to bad for the price

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
2
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Couples

Review of Grand Hotel Acapulco

Reviewer score

3
5.01.0
Anonymous
Business
Guadalajara, MX
Apr 5, 2010

Good intentions

The hotel is nice enough if you are not very demanding. It is undergoing a major renovation now but the renovated rooms look very cheap. The location is perfect if you want to be downtown in Acapulco. The beds are very comfortable and the food is excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Many nightclubs are within walking distance of the hotel. The "Alebrije" is right across the street, you can even hear the music from the halls (though luckily, not the rooms)

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