it was great ! everything was brand new and the staff was always very nice . i needed late check... See full review
Feb 4, 2014
Secured Family Hotel
The hotel is a Five Star for the cleanliness, staff generosity , and above how the whole hotel is... See full review
Jan 5, 2014
Spacious rooms and suites overlooking Acapulco Bay on Icacos Beach
The Grand Hotel Acapulco sits on Playa Icacos overlooking Acapulco Bay and offers easy access to its golden shores. Located near the eastern end of Acapulco proper, the Grand Hotel Acapulco is a close ride to downtown and popular attractions like the Quebrada cliff divers. Points of interest near the hotel include the convention center and CiCi Waterpark. The Grand Hotel Acapulco features a kosher kitchen and facilities. The hotel also offers beach services, business center and Wi-Fi access (fees apply).
Located on Icacos Beach
Two swimming pools
The Grand Hotel Acapulco features 587 guest rooms and suites with private balconies and breathtaking views of either Acapulco bay or the tropical mountains. Rooms come furnished with either a king or two double beds. Suites have single king beds. The spacious accommodations boast marble floors and private bathrooms with showers and tubs. In-room amenities include air-conditioning, satellite TV, telephones and hair dryers. Some rooms feature wireless Internet access (fees apply).
Located oceanfront, overlooking Icacos Beach on the eastern edge of Acapulco, the Grand Hotel Acapulco offers great ocean views and easy access to 80 thatched palapas on the beach with food and drink services. On the beach, guests find watersports like waterskiing, snorkeling and parasailing. The hotel also offers two free-form swimming pools and an expansive sun deck with lounge chairs. Guests enjoy the sauna, steam room and massages and body treatments at the on-site spa. The Grand Hotel Acapulco offers kosher facilities, including a kosher kitchen and an on-site synagogue. Guests dine at the resort's three restaurants which serve seafood, Mexican and bistro fare. The hotel also has a business center, conference facilities and Wi-Fi access (fees apply).
Acapulco International Airport (14.8 mi/23.7 km)
CiCi Waterpark (0.7 mi/1.1 km)
Acapulco Convention Center (1.4 mi/2.2 km)
Playa Hornos (3.9 mi/6.2 km)
Acapulco Harbor/cruise ship dock (4.8 mi/7.7 km)
The Fort of San Diego (5.6 mi/9 km)
La Quebrada Cliff Divers (5.7 mi/9.1 km)
Peninsula de las Playas (7.2 mi/11.5 km)
Wi-Fi access (fees apply)
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Room with marble floors and stunning partial views of Acapulco Bay and ocean. Luxury amenities include two double beds or one king size bed, furnished private balcony, marble bath, bathrobes and wireless Internet access. It includes Air conditioning, Cable / Satellite TV, Ensuite / Private bathroom, Hairdryer, Heating, Internet access ($), Mini bar, Non-smoking rooms, Safe in room and Telephone.Includes Executive lounge privileges with access to a private lounge serving Continental breakfast, evening cocktails and hors d'euvres.
Ocean Front Suite
Ocean Front Suites offer stunning front views of the Bay of Acapulco and ocean beyond. Sliding glass doors open onto a private balcony featuring table and chairs. Pampering amenities include one king size bed with plush linens, marble bath and wireless Internet access ($). It includes Air conditioning, Cable / Satellite TV, Ensuite / Private bathroom, Hairdryer, Heating, Internet access ($), Mini bar, Non-smoking rooms, Safe in room and Telephone.
Renovated Grand Room
Room with marble floors and stunning partial views of Acapulco Bay and ocean. Luxury amenities include two double beds or one king size bed, furnished private balcony, marble bath, bathrobes and wireless Internet access. It includes Air conditioning, Cable / Satellite TV, Ensuite / Private bathroom, Hairdryer, Heating, Internet access ($), Mini bar, Non-smoking rooms, Safe in room and Telephone
Room with stunning partial views of the Bay of Acapulco and ocean beyond. Sliding glass doors open onto a private balcony featuring table and chairs. Pampering amenities include two double beds or one king size bed with plush linens, marble bath and wireless Internet access. Located on the upper floor of the hotel. It includes Air conditioning, Cable / Satellite TV, Ensuite / Private bathroom, Hairdryer, Heating, Internet access, Mini bar, Non-smoking rooms, Safe in room and Telephone.
No smoking rooms/facilities
No smoking rooms/facilities
Fitness center or spa
24 hour room service
Doctor on call
Zapata Villa & Cia
Zapata Villa & Cia, its casual setting features museum-quality articles from the Mexican Revolution and sets the mood for an evening full of fun and great food. Make sure to save room for Mama Esther's desserts! The world's largest tequila collection and our trademark 'Hangman Drink' await guests, served by authentically uniformed staff. Thursday Pozole tradition from 2:00 pm to 6:00 pm with live music. Seating capacity 200 people inside, 180 people outside on the terrace. Open from Thursday to Saturday from 7.00 pm to 11.30 pm.
El Pescador, otherwise known as a 'gift from the sea', offers an unrivalled view of one of the most beautiful bays in the world. Guests dining at El Pescador will be able to observe the chefs preparing such delicacies as red snapper in coriander sauce or a specialty pizza from our wood-burning pizza oven. In the evening, romantic guitar music complements the Mediterranean-style decor, promising a memorable dining experience. Seating capacity 128 people. Open from Monday to Sunday from 12.30 pm to 11.30 pm.
In the morning, guest can choose from a spectacular breakfast buffet with a wide array of juices and fruits and a cooking station where a uniformed chef prepares eggs to your liking. For lunch, the menu features international bistro fare and homestyle specialties. Seating capacity 280 people. Open from Monday to Sunday from 7.00 am -4.30 pm.
Offers Kosher food, open only during the winter season from Monday to Sunday from 7.00 am to 10.00 pm.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Below average experience. I will probably not return in the future.
My room was an un-renovated double bed room on the 10th floor.
Room was clean and spacious
Very slow, discourteous front desk staff (talk on phone
while assisting customers at the desk). Check out line was long and the overall scene chaotic.
50 peso charge to use a chair on the beach
No reserved bed types; you get whatever they have available when you arrive
Very small self-parking lot (not enough capacity to meet demand). Valet parking is slow.
Pools and beach closed at 7 pm.
Bed was uncomfortable
Room upkeep was lacking (security latch not secured on the door, tub faucet would not stop running, dirty grout/caulking in bathroom).
No clock in room
I have been going to the Grand since 1999. when it was called the Hyatt. i know it just changed names this year. but iv been to acapulco a good 8 times now.. and iv never stayed anywhere but there.. i love the staff, i know them by 1st name and
vice versa. the location is great and the rooms are really clean.. im goin back in 3 weeks booked my trip with orbitz.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
go to Palladium and manadara night clubs.. great time great service.