$55 Avg/night
Rate and special offer based on Check-in: Aug 19, 2014 Check-out: Aug 21, 2014

Georgetown City Hotel

4 stars
Jalan Burmah Road, Georgetown, Penang, 10350
Hotel Overview
Reviewer score
3.0
out of 5
8 reviews
Overall Nice But Some Disappointment

The overall room and bath situation is reasonably good. Little disappointments here and there can... See full review

  • samchuah
  • Jun 17, 2013
Good Business Getaway

Although I booked a standard non-smoking room, I was given a newly renovated suite. It was a bit... See full review

  • samchuah
  • Dec 4, 2011
Georgetown City Hotel Penang is the ideal address for exploring this famous island of Penang. Centrally located in Georgetown in the heart of Penang''s food, heritage, shopping and entertainment(GURNEY PLAZA) district, Berjaya Penang Hotel, a 4 star property is part of the "1-Stop Midlands Park", a complex comprising condominiums, offices, shopping arcades, supermarkets, food and entertainment outlets.

All 320 rooms and suites are fully furnished with amenities such as individually controlled air-conditioning, colour TV with in-house movies, 5 satellite television channels including CNN, IDD telephone line, piped-in music, Minibar, ensuite bathroom with shower, hairdryer, coffee & tea making facilities and private safe.

NOTICE: Effective 01 June, The Penang State government will be imposing a Local Government Fee of RM3 nett per room per night, payable directly to the hotel upon check-in.

Georgetown City Hotel Rooms

Superior Room
NEWLY renovated rooms!! Superior Room comes with 1 king size bed or 2 single beds.
Junior Suite
NEWLY renovated rooms!! Junior Suite comes with 1 king size bed or 2 single beds.

Amenities

  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Currency exchange
Internet
WiFi
Parking
Free parking

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Reviewer score 4.0 out of 5
Reviewer score 3.7 out of 5

Hotel Map

5.4331 100.3069
Area served
Georgetown Penang, Gurney Drive, Penang
Nearby airports
Penang International Airport (PEN)
Area description
Georgetown Penang, Gurney Drive

Nearby points of interest

  • Pulau Tikus Wet Market: 0.4 mi
  • Wat Chaiya Mangkalaram: 0.5 mi
  • Gurney Drive: 0.6 mi
  • Penang National Park: 1.2 mi
  • Botanical Gardens: 1.3 mi
  • Hindu Temple: 1.3 mi
  • Wesley Methodist Church: 1.4 mi
  • Cheong Fatt Tze Mansion: 2.1 mi
  • Penang Chinatown: 2.2 mi
  • Prangin Mall Komtar: 2.2 mi
  • Penang Museum: 2.3 mi
  • Kapitan Keling Mosque: 2.4 mi
  • Goddess Of Mercy Temple: 2.4 mi
  • Khoo Kongsi: 2.4 mi
  • St George's Church: 2.4 mi
  • Pulau Tikus Wet Market: 0.4 mi
  • Wat Chaiya Mangkalaram: 0.5 mi
  • Gurney Drive: 0.6 mi
  • Penang National Park: 1.2 mi
  • Botanical Gardens: 1.3 mi
  • Hindu Temple: 1.3 mi
  • Wesley Methodist Church: 1.4 mi
  • Cheong Fatt Tze Mansion: 2.1 mi
  • Penang Chinatown: 2.2 mi
  • Prangin Mall Komtar: 2.2 mi
  • Penang Museum: 2.3 mi
  • Kapitan Keling Mosque: 2.4 mi
  • Goddess Of Mercy Temple: 2.4 mi
  • Khoo Kongsi: 2.4 mi
  • St George's Church: 2.4 mi
  • Little India: 2.5 mi
  • City Hall: 2.5 mi
  • Chowrasta Wet Market: 2.5 mi
  • Toy Museum: 2.5 mi
  • Penang Hill: 2.7 mi
  • Fort Cornwallis: 2.7 mi
  • Masjid Terapung Tanjung Bunga: 3.2 mi
  • Kek Lok Si Temple: 3.3 mi
  • Pinang Peranakan Mansion: 4.6 mi
  • Yahong Art Gallery: 4.9 mi
  • Tropical Spice Garden: 5.6 mi
  • Butterfly Farm: 5.7 mi
  • Titi Kerawang Waterfall: 6.1 mi
  • Tropical Fruit Farm: 6.3 mi
  • Bird Park: 6.6 mi
  • Teluk Bahang Beach: 6.6 mi
  • Snake Temple: 8.4 mi
  • Penang War Museum: 10.6 mi

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (8)

Ratings and reviews for Georgetown City Hotel

Overall score

3 / 5
5.01.0
8 out of 8
Amenities:
2.8
Room cleanliness:
3.6
Hotel staff:
3.3
Room comfort:
3.3
Location:
3.9
Value:
3.4

62% would recommend to a friend.

Sort by:
Review of Georgetown City Hotel

Reviewer score

3
5.01.0
samchuah
Business
United States
Jul 1, 2014

Sufficient For My Purpose

The hotel was located near the place where I needed to be. The room was of reasonable size, and the bedding was clean. There were some smudges on the carpet. The bathroom was clean, but towel was scarce, only bath towel was provided, and there were no hand towel. There were no iron and ironing board. internet access was reasonably good. There was no complimentary breakfast. The staff was very polite and helpful. However, it was away from down town and other shopping. If I had no need to be in the location for business convenience, I would have picked another hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

walking in either direction along the main road will bring you to some food, whether it be local outdoor or more exotic indoor restaurants; walking a bit longer off the main road towards the seaside brings you to a couple of nice and modern shopping malls with food courts serving a variety of international cuisines.

Review of Georgetown City Hotel

Reviewer score

4
5.01.0
samchuah
United States
Jun 17, 2013

Overall Nice But Some Disappointment

The overall room and bath situation is reasonably good. Little disappointments here and there can be overlooked. One major disappointment: when I made the reservation I specifically planned such that the outgoing taxi trip was included in the package, so I need not have to bother having someone pick me early in the morning for the airport. But I was told that the out-going taxi trip was not included. I did not want to start an argument, because it would be my word against theirs, as it was not recorded on my reservation. However, neither was the complementary internet access for the stay recorded, but it was included in the package as planned, and was given to me. Anyhow, I am going to be more careful when making the reservations next time with any hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Georgetown City Hotel

Reviewer score

4
5.01.0
samchuah
Business
United States
Dec 4, 2011

Good Business Getaway

Although I booked a standard non-smoking room, I was given a newly renovated suite. It was a bit oversized for me, but everything is clean, and there is no smoke contamination. However, because I booked on the internet, there were no complimentary breakfast and internet service provided. It was in a convenient location, with a hospital across the street, and nearby shopping malls within 10-15 minutes of walking.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Georgetown City Hotel

Reviewer score

2
5.01.0
Anonymous
Hongkong
Jun 5, 2011

The Good, th bad and the ugly

We arrived at the hotel around 1330hrs. The FO satff told us that check in was at 1500, and that he could register us first. At that point, we requested that we would like to be on the same floor but it need not be rooms adjcacent or opposite to each other. We left our bags at the concierge and went off for a late lunch. At 1500hrs we returned and expected to handed our room keys, but only one of us had a room! We were told that the hotel was running full and the rooms were not ready. We had to wait till nearly 1600hrs for all of us to be finally checked in. And we were all on separate floors. I told the staff that I had made a request earlier on, but apparently that staff had already gone off shift. However, the staff was kind enough and had at least two of us on the same level. All the time, while doing this, he kept shaking his head and saying:" we are very full today, no rooms..." For the record, I made and PAID for for the reservation online at least 1 month ago. Why is it that they can't see that we are travelling in a group but staying in separate rooms? Next, when we all finally go to our rooms, two of us experienced brown, rusty water from the taps. We called the operator who in turned informed the techician on duty. I was told that they had just changed a pipe, hence the water was rusty, he asked me to leave the water running until it was clear. (Arond 45 mins). Next, the air-conditioning was bad. Although it did produce cool air, it wasn't cool enough for us. My friends and I all had similar problems and we stayed on different floors: 23, 26, 28. I sweated while I slept! The technician came on the second night and fixed one (or at least tried to)of the blowers, but in the end, it still broke down. On the last night, before I checked out the next day, I wanted to try the hotel's cafe. I went to a staff at the cashier and asked if the menu has changed. (It was a Saturday and it was declared a public holiday due to some Agong's birthday). I also wanted to clarify if the price had changed because of the public holiday. The staff mere poited out to me saying, "the menus is pasted on the board next to the entrance right? Can you see it? The price is also there." Finally, the hotel had 3 lifts, that was squeaky, shaky and slow. What can I say? I think the staff needs to be retrained in customer service, the hotle needs a facelift, the interior needs a renovation badly to keep it up to date. The carpark is dark and dodgy, together with some dodgy looking pubs which share the same building. Although, generally the rooms were clean and well maintained, howevere, it looked tired and worn. The dresser lights were too dim, and the inconsistency of having dispensed shower gels in some rooms and some in mini bottles should be ironed out.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
2
Review of Georgetown City Hotel

Reviewer score

2
5.01.0
Anonymous
Hongkong
Jun 5, 2011

The Good, th bad and the ugly

We arrived at the hotel around 1330hrs. The FO satff told us that check in was at 1500, and that he could register us first. At that point, we requested that we would like to be on the same floor but it need not be rooms adjcacent or opposite to each other. We left our bags at the concierge and went off for a late lunch. At 1500hrs we returned and expected to handed our room keys, but only one of us had a room! We were told that the hotel was running full and the rooms were not ready. We had to wait till nearly 1600hrs for all of us to be finally checked in. And we were all on separate floors. I told the staff that I had made a request earlier on, but apparently that staff had already gone off shift. However, the staff was kind enough and had at least two of us on the same level. All the time, while doing this, he kept shaking his head and saying:" we are very full today, no rooms..." For the record, I made and PAID for for the reservation online at least 1 month ago. Why is it that they can't see that we are travelling in a group but staying in separate rooms? Next, when we all finally go to our rooms, two of us experienced brown, rusty water from the taps. We called the operator who in turned informed the techician on duty. I was told that they had just changed a pipe, hence the water was rusty, he asked me to leave the water running until it was clear. (Arond 45 mins). Next, the air-conditioning was bad. Although it did produce cool air, it wasn't cool enough for us. My friends and I all had similar problems and we stayed on different floors: 23, 26, 28. I sweated while I slept! The technician came on the second night and fixed one (or at least tried to)of the blowers, but in the end, it still broke down. On the last night, before I checked out the next day, I wanted to try the hotel's cafe. I went to a staff at the cashier and asked if the menu has changed. (It was a Saturday and it was declared a public holiday due to some Agong's birthday). I also wanted to clarify if the price had changed because of the public holiday. The staff mere poited out to me saying, "the menus is pasted on the board next to the entrance right? Can you see it? The price is also there." Finally, the hotel had 3 lifts, that was squeaky, shaky and slow. What can I say? I think the staff needs to be retrained in customer service, the hotle needs a facelift, the interior needs a renovation badly to keep it up to date. The carpark is dark and dodgy, together with some dodgy looking pubs which share the same building. Although, generally the rooms were clean and well maintained, howevere, it looked tired and worn. The dresser lights were too dim, and the inconsistency of having dispensed shower gels in some rooms and some in mini bottles should be ironed out.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
2
Review of Georgetown City Hotel

Reviewer score

1
5.01.0
KLCC
Ipoh, Perak, Malaysia
May 4, 2011

The worst hotel EVER!

DO NOT! I REPEAT! DO NOT VISIT THIS HOTEL! We went there for 1 night stay in Berjaya Hotel Penang, booked online a couple of weeks early due to public holiday (peak period) so that we won't have headaches of finding a nice hotel, it seems like Berjaya is a good choice from what we saw in their website. The truth is, EVERYTHING is a BIG FAT LIE! They gave us a room that has a damaged electronic lock. We would have noticed it before we enter the room but because it was already opened (supposedly by housekeeping) when we checked in, we didn't find out until we went out for clubbing and returned at 4am. We were forced to go back and forth between the reception so that the staff can re-encode the electronic key card for us, for 4 times! it took us about half an hour for this, but still the lock won't open, because I suspect the electronic locking mechanism was already jammed. Usually this can be fixed within minutes because all electronic locks can be opened by a physical (real) master key, but NO....the reception didn't even call maintenance to help, and after the 4th visit to the counter to ask for help, at last they decided to call maintenance. When the maintenance guy arrived (after an hour), he DID NOT bring the key! We were forced to change room. They helped us change to a room that is worst than one of the cheapest budget motel that I have visited. The air-cond won't work, the walls are all dirty and black (it's NOT the painting or wallpaper's color), the toilet was.........unimaginable, the sink was cracked, the cover to the bowl was not there, the TV.......well, it's junk from my grandfather's era, we paid RM208 for a room, but this room I wouldn't even sleep in it if it were free, hell I wouldn't even think of visiting even if they PAY ME to do it. It's like I paid for a Benz, but Mercedes gave me a Proton Saga and tell me it doesn't have any petrol in it! They eventually change ANOTHER 2 rooms for us, but it's the SAME story FOR BOTH, except this one has air-cond. That night all of us couldn't change our clothes because all our luggage was locked inside our original room, imagine how you'd feel if you are one of us! The other morning when I woke up, I called the reception and asked for an update of our original room's status, they replied it HASN'T BEEN OPENED yet, it was already 11.30am! At around noon, at last they successfully unlocked the door and we have access to our luggage, but we found out they did not provide us with any towels, even toothpaste was not provided! The other day when we checked out we asked for a refund, but NO! they told us the room has already been charged via credit card online, they already provided us with "2 rooms instead of 1 that we original booked" and we MUST PAY! The "Manager" apologized and said he'll compensate us with a "free lunch"........for 3 of us. FYI, our group has 7 people, 4 of us slept in some shxtty rooms, he gives us "free lunch" for only 3 of us and what about the other 4? Are they suppose to WATCH us eat? He also gave us an alternative to have "some sandwiches and coffee" at the lounge for all of us. We went to Penang because the local food is famous, and the "Manager" offered us SANDWICH? in a hotel? When we left, we didn't get any kind of compensation, because that "5 star hotel" Berjaya Hotel, Penang, did not make ANY effort to compensate us. We left with a broken wallet, a pxssed off head, a broken heart and a waste of time. Below are some of the photos I've taken, this will prove that I am NOT lying. http://www.facebook.com/photo.php?fbid=10150184602146118&set=a.10150101002281118.290550.648351117&type=1 http://www.facebook.com/photo.php?fbid=10150184601871118&set=a.10150101002281118.290550.648351117&type=1 http://www.facebook.com/photo.php?fbid=10150184395001118&set=a.10150101002281118.290550.648351117&type=1 http://www.facebook.com/photo.php?fbid=10150184394551118&set=a.10150101002281118.290550.648351117&type=1

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Review of Georgetown City Hotel

Reviewer score

4
5.01.0
jondular
Perth, Australia
Dec 24, 2009

A really good value!

I didn't really know what to expect when I booked the hotel room online, but I was really impressed with the quality and friendliness of the hotel staff and the room I booked into. This hotel a little bit far from the town centre; however, it is well connected by bus (right out the front door). A second nice thing is that it is located really close to to the Guerney Drive Hawker's market, which is a great culinary experience!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Dining tip: Short walk from hotel

Guerney Market for late night Chinese and Malay cuisine!

Review of Georgetown City Hotel

Reviewer score

4
5.01.0
jondular
Perth, Australia
Dec 24, 2009

A really good value!

I didn't really know what to expect when I booked the hotel room online, but I was really impressed with the quality and friendliness of the hotel staff and the room I booked into. This hotel a little bit far from the town centre; however, it is well connected by bus (right out the front door). A second nice thing is that it is located really close to to the Guerney Drive Hawker's market, which is a great culinary experience!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Dining tip: Short walk from hotel

Guerney Market for late night Chinese and Malay cuisine!

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