Hotel New Otani Tokyo

5 stars
View map of 4-1 Kioi-cho, Chiyoda-ku, Tokyo, 102-8578

Hotel Overview

Reviewer score
4.3
out of 5
64 reviews
Very good, well-located hotel.

I've stayed at the New Otani Tokyo about twenty times over the years. The staff is first rate, good... See full review

  • DJR traveler
  • Dec 2, 2014
Great experience!

An outstanding experience. Every moment was worth the stay: excellent room, multiple options for... See full review

  • world traveler III
  • Apr 22, 2013
Modern luxury in downtown Tokyo overlooking a 400-year-old Japanese garden

Hotel New Otani Tokyo's location offers convenient access to central Tokyo's modern attractions, while the 16th century garden on its perimeter presents an opportunity for a more quiet retreat. The New Otani Tokyo is a center of art and culture and is home to the New Otani Art Museum, which features both Japanese and international exhibits. Guests wishing to experience firsthand traditional Japanese culture can visit the tea ceremony room "Seisei An" (note that opening hours are limited). Extensive and modern conference facilities meet the needs of business travelers. The hotel offers complimentary LAN and Wi-Fi Internet access in all guestrooms. Wi-Fi access is also available in all public areas of the hotel.

Highlights
  • Complimentary LAN and Wi-Fi Internet access in all guestrooms
  • 5-star hotel conveniently located near downtown and subways
  • A garden dating to the 16th century surrounds the property
  • Art museum, tea ceremony room, indoor and outdoor pool, spa facilities and exercise room
Rooms

Most rooms at the Hotel New Otani Tokyo have stunning views of the city or peaceful vistas looking out over the ancient gardens. All rooms offer an array of amenities, including DVD players, tea and coffee facilities and complimentary Internet access. Complimentary LAN Internet access and Wi-Fi access is available in the hotel guestrooms. The most luxurious of the suites welcomes guests with a relaxing Jacuzzi.

Features
The hotel complex is spread across three buildings set astride a Japanese garden dating to the 16th century. The Hotel New Otani Tokyo hosts a wide array of services and facilities and is able to meet the needs of conference goers, wedding parties, tourists and business travelers. Hungry guests satisfy their appetite at one of the hotel's 38 restaurants catering to tastes from around the world. Cuisines include French, Italian, Chinese, and fittingly, an array of Japanese restaurants specializing in dishes ranging from noodles and tempura to sushi and shabu shabu. Exercise and spa facilities include massages, facials and body treatments, golf range (fees apply), tennis courts (fees apply) and standard exercise rooms.
Transportation
  • Narita Airport (1 hour)
  • Near Akasaka-Mitsuke (2 minutes walking), Nagata-Cho Tokyo (2 minutes walking), Yotsuya (7 minutes walking), and Kojimachi (7 minutes walking) subway stations

 

Attractions
  • Roppongi (1.2 mi/1.9 km)
  • Ginza (1.6 mi/2.6 km)
  • Shibuya and Shinjuku (2.3 mi/3.6 km)
Business
  • Nearly 40 banquet rooms
  • High-speed wireless Internet access
  • Business center with Internet, conference rooms, workstations, secretarial services, audio/visual equipment rental and mailing and package services
Policies and fees
  • Rates are subject to 10 percent service charge, five percent consumption tax and accommodation tax

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Hotel New Otani Tokyo Rooms

The Main Quality Double
Double Room (280 square feet; 26 square meters) with 1 Double bed (bed width 1,800mm; 71inch)
Complimentary LAN and WiFi internet access
Room equipped with Air conditioning, Heating, Refrigerator, Alarm clock, Room service, Iron / Ironing board, Safe in room, Bathrobe, Bathroom amenities, Shaver in bathroom, Cable / Satellite TV, CD player, Tea and coffee making facilities, Laundry service, Telephone, Color TV, Mini bar, Valet service, Modem / data port connection, Video player, Disabled facilities, Voicemail, DVD player, Pay TV, Ensuite / Private bathroom, Pay-per-view movies, Hairdryer and Radio.
The Main Standard Twin
Twin Room (388 square feet; 36 square meters) with Two Twin beds (bed width 1,100mm; 43inch)
Offers the view of the Japanese Garden and the skyscrapers
Complimentary LAN and WiFi internet access
Room equipped with Air conditioning, Heating, Refrigerator, Alarm clock, Room service, Iron / Ironing board, Safe in room, Bathrobe, Bathroom amenities, Shaver in bathroom, Cable / Satellite TV, CD player, Tea and coffee making facilities, Laundry service, Telephone, Color TV, Mini bar, Valet service, Modem / data port connection, Video player, Disabled facilities, Voicemail, DVD player, Pay TV, Ensuite / Private bathroom, Pay-per-view movies, Hairdryer and Radio.
The Main Standard Double
Double Room (388 square feet; 36 square meters) with a Double Bed (bed width 2,000mm; 79inch)
Offers the view of the Japanese Garden and the skyscrapers
Complimentary LAN and WiFi internet access
Room equipped with Air conditioning, Heating, Refrigerator, Alarm clock, Room service, Iron / Ironing board, Safe in room, Bathrobe, Bathroom amenities, Shaver in bathroom, Cable / Satellite TV, CD player, Tea and coffee making facilities, Laundry service, Telephone, Color TV, Mini bar, Valet service, Modem / data port connection, Video player, Disabled facilities, Voicemail, DVD player, Pay TV, Ensuite / Private bathroom, Pay-per-view movies, Hairdryer and Radio.
The Main Deluxe Twin or Double
Twin Room (484 square feet; 45 square meters) with Twin beds (bed width 1,100~1,300mm; 43~51inch) or
Double Room (484 square feet; 45 square meters) with a Double bed (bed width 2,000~2,200mm; 79~87inch)
Offers great Tokyo city view
Complimentary LAN and WiFi internet access
Room equipped with Air conditioning, Heating, Refrigerator, Alarm clock, Room service, Iron / Ironing board, Safe in room, Bathrobe, Bathroom amenities, Shaver in bathroom, Cable / Satellite TV, CD player, Tea and coffee making facilities, Laundry service, Telephone, Color TV, Mini bar, Valet service, Modem / data port connection, Video player, Disabled facilities, Voicemail, DVD player, Pay TV, Ensuite / Private bathroom, Pay-per-view movies, Hairdryer and Radio.
Garden Tower Standard Twin or Double
Twin Room (294 square feet; 27 square meters) with Twin beds (bed width 1,100mm; 43inch) or
Double Room (294 square feet; 27 square meters) with a Double bed (bed width 1,800mm; 70inch)
Complimentary wired and WiFi internet access
Non Smoking rooms - subject to Availability, Room equipped with Air conditioning, Heating, Refrigerator, Alarm clock, Room service, Iron / Ironing board, Safe in room, Bathrobe, Bathroom amenities, Shaver in bathroom, Cable / Satellite TV, CD player, Tea and coffee making facilities, Laundry service, Telephone, Color TV, Mini bar, Valet service, Modem / data port connection, Video player, Disabled facilities, Voicemail, DVD player, Pay TV, Ensuite / Private bathroom, Pay-per-view movies, Hairdryer and Radio.
Garden Tower Triple Room
Triple Room (540~658 square feet; 50~61 square meters) with three beds or two beds (bed width 1,100~1,200mm or 2,000~2,200mm; 43~47inch or 79~87 inch)
Complimentary wired and WiFi internet access
Non Smoking rooms - subject to Availability, Room equipped with Air conditioning, Heating, Refrigerator, Alarm clock, Room service, Iron / Ironing board, Safe in room, Bathrobe, Bathroom amenities, Shaver in bathroom, Cable / Satellite TV, CD player, Tea and coffee making facilities, Laundry service, Telephone, Color TV, Mini bar, Valet service, Modem / data port connection, Video player, Disabled facilities, Voicemail, DVD player, Pay TV, Ensuite / Private bathroom, Pay-per-view movies, Hairdryer and Radio.

Amenities

  • Free internet
  • Airport shuttle
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Transportation
Airport shuttle
Parking
Free parking
Parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Service dogs allowed
Accessible parking
Wheelchair accessible elevators
Knock light (hearing impaired)

Nearby points of interest

  • Myogonji Temple: 0.3 mi
  • Hanzomon Station: 0.5 mi
  • Iidabashi: 1.6 mi
  • Tokyo Tower: 1.7 mi
  • Marunouchi: 1.8 mi
  • Azabu: 1.8 mi
  • Waseda: 1.8 mi
  • Tokyo Station: 1.8 mi
  • Higashi-Shinjuku: 1.9 mi
  • Meiji Jingu: 1.9 mi
  • Otemachi: 1.9 mi
  • Shinjuku Station: 1.9 mi
  • LaQua: 2 mi
  • Tokyo Dome City: 2 mi
  • Kaisei University Living History Museum: 2 mi
  • Myogonji Temple: 0.3 mi
  • Hanzomon Station: 0.5 mi
  • Iidabashi: 1.6 mi
  • Tokyo Tower: 1.7 mi
  • Marunouchi: 1.8 mi
  • Azabu: 1.8 mi
  • Waseda: 1.8 mi
  • Tokyo Station: 1.8 mi
  • Higashi-Shinjuku: 1.9 mi
  • Meiji Jingu: 1.9 mi
  • Otemachi: 1.9 mi
  • Shinjuku Station: 1.9 mi
  • LaQua: 2 mi
  • Tokyo Dome City: 2 mi
  • Kaisei University Living History Museum: 2 mi
  • Kabukiza Theater: 2.1 mi
  • Shiba Park: 2.1 mi
  • Yoyogi Park: 2.1 mi
  • Tsukiji Fish Market: 2.2 mi
  • Tokyo Metropolitan Children's Hall: 2.2 mi
  • Hamamatsucho: 2.2 mi
  • Tsukiji: 2.2 mi
  • Nihonbashi: 2.2 mi
  • Asagaya: 2.2 mi
  • Nishi-Shinjuku: 2.3 mi
  • Japan Sword Museum: 2.4 mi
  • Sumo Museum: 2.5 mi
  • Kobayashi Doll Museum: 2.6 mi
  • Akihabara: 2.7 mi
  • Yebisu Garden Place: 2.7 mi
  • University of Tokyo: 2.7 mi
  • Beer Museum Yebisu: 2.8 mi
  • Hakozaki Station: 2.9 mi
  • Shitamachi Museum: 3 mi
  • Tokyo City Air Terminal: 3 mi
  • Ueno Park: 3 mi
  • Ameyoko: 3 mi
  • Asakusabashi: 3.1 mi
  • Toshogu Shrine: 3.2 mi
  • Mejiro: 3.2 mi
  • Ueno Zoo: 3.3 mi
  • National Museum of Western Art: 3.3 mi
  • Seikado Bunko Art Museum: 3.4 mi
  • Hachiko Statue: 3.4 mi
  • Sunshine City: 3.5 mi

Dining

Restaurant/Dining Information
37 restaurants and bars include the Michelin-star "La Tour D'Argent", one of the best French restaurants in Tokyo; "Taikan-En", a traditional Chinese restaurant; and "Nada-Man", which is set in the lush greenery of the Japanese garden.

Hotel Policies

Check-in:
2:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Hotel New Otani Tokyo

Overall score

4.3 / 5
5.01.0
64 out of 64
Amenities:
4.3
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.4
Location:
4.6
Value:
4.1

92% would recommend to a friend.

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Review of Hotel New Otani Tokyo

Reviewer score

2
5.01.0
Anonymous
Business
Boston, MA
Jul 27, 2009

Hotel New Otani

This was a very extravagant looking hotel. I was very awe struck upon entering this place. The view from our room was great. Besides that, everything was down hill. The sheets had stains all over them and I was thinking this is what you get from a 5 star hotel? Also, you pay so much to spend the night there, you'd expect to get internet service for free, but not the case here. we had to pay 13 bucks or so for internet per night.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
4
Comfort:
4
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

Eating within the restaurante is pretty pricey and I don't think the food is that good at all. I'd rather eat elsewhere.

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Review of Hotel New Otani Tokyo

Reviewer score

3
5.01.0
jsgoecke
Business
San Carlos, CA
May 27, 2012

Great views, but a bit dated.

The views are great from the Garden Tower and the garden itself is great. But the amenities feel quite 70s and it is a stuffy place. All in all nice, but dated.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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Review of Hotel New Otani Tokyo

Reviewer score

3
5.01.0
PM2014
Business
Washington DC
Jun 1, 2014

Convenient location

a good 3* hotel convenient to central Akasaka Tokyo

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of Hotel New Otani Tokyo

Reviewer score

3
5.01.0
Hank004
Business
North Carolina, USA
Sep 5, 2011

Tokyo

For the price it was ok, but they charged for internet, the beds were hard and there didn't seem to be a public bath. For a 5 star hotel I really expected more. I'd much rather stay at a Dormi Inn than this place.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Short walk to a fun night life, but that's true in most parts of Tokyo.

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Review of Hotel New Otani Tokyo

Reviewer score

3
5.01.0
Anonymous
Business
South China (but USA citizen)
May 8, 2009

A good hotel for specific clientele.

This is not a bad hotel, by any means. My stay was comfortable and pleasant enough. I have no major complaints. However, it was also not an exceptional experience, either. Let's start with the positives. The big highlight is the authentic Japanese Garden located behind the facility. New Otani also has good proximity to a central subway station (Asakusa-Mitsuke, connect easily to Ginza and Manouchi lines), a good restaurant/bar district, as well as reasonable proximity to a Citibank ATM station (important for withdrawing on a foreign debit card). My room in particular - though smallish and slightly under-equipped with amenities - had a very nice view. My main issue with the Hotel Otani is that it seems specifically catered to rich, older, Japanese clientele. Almost every service is expensive and every dining option was impractically expensive. $10 (1000+ yen) for the laundering of a single piece of clothing, $45+(4500+ yen) for lunches or dinner. You can walk down the street and get a beef rice curry dish for under 1000yen at the British-style pub, walk a little further and get a tasty 1800yen "maguro" sushi-type bowl, or go to the West Park Cafe for a decent 2000yen brunch/lunch. Moreover, the nearby shops are very much "blue blood" style shops... not somewhere you would go for tourism shopping or even practical shopping. Save tourist shopping for the Asakusa temple district. Summarizing this point, while at the New Otani, I felt very much out of place being an often casually-dressed foreigner who spent most of his day trekking around and exploring the city, sometimes in poor weather. The staff is exceptionally kind and friendly. Check-in, Check-out, and a few minor requests (ironing board, band-aids) were handled efficiently. Just note that - as an English traveler - only a few staff speak English, and only on a limited basis. Since my Japanese is very paltry, I would have probably done better to lodge at a "Western" hotel, in retrospect. In terms of amenities, the hotel gym is clean yet poor, even by hotel standards. Meanwhile, the pool is laboriously far and not free to hotel residents, surprising considering the room fee. However, it does bear mentioning again that the hotel location is superior and the local Japanese garden was as good as advertised. Just don't eat lunch in there. So, in conclusion, I give the New Otani a 3-star rating. It's not a bad hotel, but considering the price and comparing with the many other Asian hotels that I have experienced, New Otani just seemed very ordinary. You won't be sorry if you stay here, but I should hope that Tokyo can do better.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Rather than rely on the hotel restaurant facilities, walk a short clip towards and slightly beyond the Asasaka-Mitsuke subway for much more affordable dining options. In terms of dining options (aside from the "Cafe Lounge") the restaurants are "tourist traps"... too expensive for not enough value.

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Review of Hotel New Otani Tokyo

Reviewer score

3
5.01.0
Anonymous
Business
Los Angeles, Ca
Jun 23, 2010

Room so-so, service amazing, pool fee

The hotel and service were great. The room looks more like a 3 star and the fee to use the poll is $50 per person. Otherwise the great location, but the room was disappointing.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

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Review of Hotel New Otani Tokyo

Reviewer score

3
5.01.0
Anonymous
Business
Los Angeles, CA
May 24, 2010

Hotel New Otani - Clean, $$$, but Boring

We took the metro from the Akasaka station to Akihabara, Ginza, Roppongi, and Shibuya.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

Ninja Akasaka!!

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Review of Hotel New Otani Tokyo

Reviewer score

4
5.01.0
luis1954
Business
mc allen texas
Oct 24, 2011

good hotel

This is my second time in this hotel,but the problem its, i request a king zise room,and qall times only give single bed.maybe its a mistake of orbitz,but in this travel i espend more than 10,000 us.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Hotel New Otani Tokyo

Reviewer score

4
5.01.0
Global Biz Traveller
Business
New York, NY, USA
Mar 30, 2012

In the Heart of Tokyo

I have now been a regular customer of the New Otani in Tokyo, staying there at least twice a year. I choose it primarily for it's location, but also for the value. I've never had a problem at this hotel. The staff are extremely courteous and helpful, the rooms clean and practical, and the amenities first-class. In fact there are only two very small negatives I can think of - the work-out room is not very good and the hotel is very sprawling - almost like a small village. But those are very minor issues. On the positive side the very old Japanese garden on the grounds is not to be missed. In addition, the hotel has a wide variety of restaurants for every taste and price range. I stay at many hotels all over the world yet the New Otani is one of the few that feels like home.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: Short walk from hotel

The main Akasaka area is just a 5-7 minute walk from the hotel and features a wide variety of restaurants, nightlife, and shopping. Shibuya is just a few stops away on the subway. 3 different subway lines are within 5 minutes walk from the hotel. So, easy to get anywhere in Tokyo on their highly efficient metro system.

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Review of Hotel New Otani Tokyo

Reviewer score

4
5.01.0
Lauren Q
Business
Washington, DC, USA
May 20, 2013

Best location for exploring the city

We have travelled many times to Tokyo and have hit all the major spots by shuttling around on the train and metro. On this trip we found ourselves in a neighborhood very conducive to walking to Roppongi, Aoyama, Shinjuku and the Imperial Palace grounds but also convenient to 5 different subway lines when we needed to get somewhere quickly. The garden setting of the hotel makes it a pleasant oasis in the hustle bustle of the city. The one amenity I really miss though is an onsen bath like many simple non-5 star hotels have in Japan.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

For runners - go out the garden tower entrance to the loop around the Imperial Palace or out of the main building entrance to access the path around the Akasaka Estate and through the Olympic stadium area.

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