OUR FIRST ROOM OPTION HAD NO VIEW. I ACCEPTED AN UP GRADE OF $75.00 EURO PER NIGHT AND OUR BED HAD THE HEAD LOWER THAN THE FOOT SO THAT BLOOD WOULD RUSH TO YOUR HEAD. WHEN I TOLD THE STAFF THEY JUST LAUGHED AT ME AND WOULD NOT EVEN MOVE US BACK TO
OUR FIRST ROOM. WE SLEPT SIDEWAYS AND I WILL NEVER STAY AT A BEST WESTERN. I HAD NO CLUE IT WAS A BEST WESTERN WHEN I BOOKED THE ROOM.
We stayed in Venice for 1 night and this Hotel is in a perfect location if you want to be in the hustle and bustle of St. Markus Square.
The hotel itself is NOT a 4 star hotel as stated, the staff was rude, the decor is old, the beds hard,
pillows smelled and the room did not have any AC. We were told that the AC will not be turned on until summer and they told us we should open the window. We opened the windows and didn't know that the Gondoliers started cleaning and yelling outside of our window at 6am. Needless to say we didn't get any sleep.
This hotel during our entire stay in Italy was the most expensive and worst hotel experience by far, and is not worth the $360.