Bella Venezia Hotel Venice

I purchased 3 nights at this hotel for my honeymoon. As soon as I got here, they said they would put me up in the 'Annex' which was 3 blocks away. It was extremely hot since it was summer, and I blasted the air conditioning for 3 hrs and it was still blowing out hot air. I then complained to the front desk and they said since I had already paid for it for 3 days on Orbitz, there was nothing they could do to help. I asked about another room in the main hotel which they said they had none (which I found out later to be a lie!). We basically sweated it out for 3 nights, and other guests in the Annex were outside in the hall at 4 AM also complaining about the heat. One guest called the front desk at 4 AM and was told not to call in the middle of the night... The front desk attributed it to a 'blackout' but interestingly, the hallways of the Annex were brisk and cool. The staff was extremely rude throughout this process. We later found out from a waitress at the restaurant that the owner of Hotel Bella Venezia owns a hostel called Palazzo La Scala (the Annex) and will put up guests there even if they book it at Hotel Bella Venezia at their own discretion. She said the air conditioning never works there. Overall, poor customer service - very unfriendly and unhelpful esp to those of have prepaid. Only good thing about this place was the location - close to the Rialto and Saint Marks Square.

Their annex building is actually a lower grade hotel. Felt like it was a bait and switch.

Very hard to find - it would be impossible in the dark! Not air conditioned and no screens on the windows so it was very hot and buggy. Tiny and run down. Also, it was not at the hotel - it was at their Annex building around the corner. It was close to Piazza San Marco. Breakfast was good.

Hotel web only shows a main building, ths is why I was shocked when I entered the room. Our room was so tiny, besides it had bugs in the air & inside blankets. My son got bitten a lot, so I claimed hotel, but the front desk said that nothing hotel could do. And the breakfast room, it was nothing like a restaurant, but it was just a room. Even meal was very good, I did not feel comfortable, because between the tables were so narrow. And no views from the window, which was only one window there....So I wish I could see the room where I stayed on the web.

Right between the Rialto Bridge and Saint Mark's square.

First, I'll start by saying the location of the hotel is wonderful. A Five minute walk from the Rialto Bridge and San Marco Square. Now, onto the hotel. The pictures you see in the website of the rooms is NOT what you get. On check-in, we were greeted by the reception who acted like we were troubling him by checking in. The room we stared at when the door opened was no bigger than a jail cell. When we asked about the room and why it wasn't like the pictures on the website we were told it was because we didn't book through them we used a booking site The shower was the worst part of the entire experience. The water pressure was worse than anything i've ever seen in a hotel. I could have ran a hose from the canal, ciphened the water into the room and had better pressure than what the shower had. All in all, the hotel lacks in basic facilities, accomodations and customer service....unless you book through them at their prices and not an outside source.

I was there 2 days. Great breakfast first day and the hotel made me a to-go bag for the second day as I had an early departure. That was very thoughtful and much appreciated. Room was clean at check-in but no maid service provided the next day in their annex location. It also seems to me that the hotel would provide some sort of warning when you check in that you plan to depart during a local celebration during which water transportation completely shuts down but nothing was mentioned. Good thing I did research on my own. My wake-up call was delivered 15 minutes late but the alarm on my cell phone functioned perfectly so I was ready for the tardy call.

Shower door did not shut properly. Shower head did not stay in place. Reception staff were indifferent but breakfast staff were friendly. Overall, clean hotel at a nice location but needs an extra touch to be Good Stuff.

The hotel is overall very nice and its location is ideal. On one side the Rialto bridge and the other the San Marco Piazza. I would have hope for better comfort and amenities. The beds are very old and hard and if yiou are acouple, they do not provide queen size bed, but instead collate two twin beds. This means there is a little uncomfortable gap in the middle. The bathroom had some mold on the ceiling and a couple of cracks. It's an old city and old building so I expected some of that. But I would have liked to pay a little less for the value. Breakfast is great though!

The trip to Venice, Italy and the stay at the Bella Venezia Hotel was like a fairytale! The location was so much fun- right in the charming city; surrounded by local as well as tourist shops; homemade pastas & specialty shops, restaurants, clothing boutiques, book stores, etc. Always alive with the locals and tourists on the streets- very thriving yet our hotel room just around the corner was very private and quiet. The service at Bella Venezia Hotel was supurb! Very welcoming, friendly and always ready to be of service! The room was stocked with a bar, cozy bathrobes and calming decor. I would highly recommend Bella Venezia Hotel to anyone I know traveling Venice!