I purchased 3 nights at this hotel for my honeymoon. As soon as I got here, they said they would put me up in the 'Annex' which was 3 blocks away. It was extremely hot since it was summer, and I blasted the air conditioning for 3 hrs and it was
still blowing out hot air. I then complained to the front desk and they said since I had already paid for it for 3 days on Orbitz, there was nothing they could do to help. I asked about another room in the main hotel which they said they had none (which I found out later to be a lie!). We basically sweated it out for 3 nights, and other guests in the Annex were outside in the hall at 4 AM also complaining about the heat. One guest called the front desk at 4 AM and was told not to call in the middle of the night... The front desk attributed it to a 'blackout' but interestingly, the hallways of the Annex were brisk and cool. The staff was extremely rude throughout this process.
We later found out from a waitress at the restaurant that the owner of Hotel Bella Venezia owns a hostel called Palazzo La Scala (the Annex) and will put up guests there even if they book it at Hotel Bella Venezia at their own discretion. She said the air conditioning never works there.
Overall, poor customer service - very unfriendly and unhelpful esp to those of have prepaid. Only good thing about this place was the location - close to the Rialto and Saint Marks Square.
Make sure you do not book Annex.
Annex is not a hotel is a bed and breakfast.
I find it disrespectful to sell B&B rooms under the 4 star hotel advertisement!!!!
On top of all the issues such as dirt and little room, I have to point out few things
that I think are unacceptable for wither hotel or B&B.
- Mould everywhere
- Human hair struck in the corners
- Dust - not good for allergic people!
- Breakfast supposed to be served at 7:30 in fact it was served at 8:15!!!
- Bidet was leaking and funny brown mark was right under it!
I would not recommend this place to stay!
Be aware if you are booking thinking you will stay in 4 star hotel you will not!!
Although The main building is 4 star hotel they so called annex rooms are B&B!!!!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Annex rooms are not a 4 star hotel they are B&B
Book elsewhere :D