Aurora Hotel Venice

3 stars
Piazzetta Giordano Bruno 15, Venice, 30174
Hotel Overview
Reviewer score
2.0
out of 5
1 reviews
Very poor quality services

We stayed at this hotel for two days while visiting Venice.There are a couple of severe issues... See full review

  • Anonymous
  • Sep 21, 2010
A refined simplicity joined with a careful and smiling reception: among the Hotels of Mestre, the Hotel Aurora, in a historical zone, few footsteps from the center, can offer the whole agree-ability of a delightfully calm and friendly stay to own guest. Cheered by the great availability of personnel, the client will be found in the center of delicious attentions.The hotel provides amenities like Lobby and Reception.

A tax has been imposed by the city for stays beginning 1 October 2012, and will be collected directly at the property. The tax ranges from EUR 1 to EUR 5 per person, per night. The amount has been determined by the local administration, depends on the star rating of hotel and the season of travel. This tax does not apply from the 6th consecutive night of stay onwards, to residents of Venice City and children under 10 years of age. Please note that further exemptions may apply. For additional details on this tax please check with the hotel property at check-in.

Hotel Map

45.4956 12.2425
Area served
Venice.
Nearby airports
Venice International Airport.
Area description
The Hotel Aurora is found in the historical centre of Mestre, in the quiet zone, just 9 km from Venice, with which it is connected by an efficient public-transport service.

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Aurora Hotel Venice Rooms

Double Room
Double Room offers 1 double bed or 2 twin beds with Air conditioning, Alarm clock, Balcony/Terrace, Cable/Satellite TV, Ensuite/Private bathroom, Hairdryer, Heating, Internet access, Mini bar, Radio, Room service and Telephone.
Double Room Shared Bathroom
Double Room Shared Bathroom offers 1 double bed or 2 twin beds with Air conditioning, Alarm clock, Balcony/Terrace, Cable/Satellite TV, Ensuite/Private bathroom, Hairdryer, Heating, Internet access, Mini bar, Radio, Room service and Telephone.

Amenities

  • WiFi
  • Airport shuttle
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Elevators
Activities
Solarium
Dining
Bar/Lounge
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Internet
WiFi
Transportation
Airport shuttle
Parking
Parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Ghetto: 5.4 mi
  • Santa Lucia Station: 5.4 mi
  • Scuola Grande Arciconfraternita di San Rocco: 5.7 mi
  • Santa Maria Gloriosa dei Frari: 5.7 mi
  • Ca'Pesaro: 5.8 mi
  • Basilica dei Frari: 5.8 mi
  • Madonna dell'Orto: 5.8 mi
  • Murano Glass Museum: 5.9 mi
  • Palazzo Grassi: 5.9 mi
  • Port of Venice: 6 mi
  • Rialto Bridge: 6 mi
  • Rialto Food Market: 6 mi
  • Chiesa di Santo Stefano: 6.1 mi
  • Gallerie dell'Accademia: 6.1 mi
  • Art Gallery Bugno: 6.1 mi
  • Ghetto: 5.4 mi
  • Santa Lucia Station: 5.4 mi
  • Scuola Grande Arciconfraternita di San Rocco: 5.7 mi
  • Santa Maria Gloriosa dei Frari: 5.7 mi
  • Ca'Pesaro: 5.8 mi
  • Basilica dei Frari: 5.8 mi
  • Madonna dell'Orto: 5.8 mi
  • Murano Glass Museum: 5.9 mi
  • Palazzo Grassi: 5.9 mi
  • Port of Venice: 6 mi
  • Rialto Bridge: 6 mi
  • Rialto Food Market: 6 mi
  • Chiesa di Santo Stefano: 6.1 mi
  • Gallerie dell'Accademia: 6.1 mi
  • Art Gallery Bugno: 6.1 mi
  • La Fenice Theatre: 6.2 mi
  • Colleoni Monument: 6.2 mi
  • Peggy Guggenheim Collection: 6.2 mi
  • San Zulian: 6.2 mi
  • Guggenheim Museum: 6.2 mi
  • San Moise: 6.3 mi
  • Clocktower in Piazza San Marco: 6.3 mi
  • Totem Il Canale: 6.3 mi
  • St Marks Square: 6.3 mi
  • Museo Correr: 6.3 mi
  • Basilica di Santa Maria della Salute: 6.3 mi
  • Basilica di San Marco: 6.3 mi
  • Campanile di San Marco: 6.3 mi
  • Archeological museum: 6.4 mi
  • National Library of St Mark's: 6.4 mi
  • Palazzo Ducale: 6.4 mi
  • Bridge of Sighs: 6.4 mi
  • San Francesco della Vigna: 6.5 mi
  • San Giorgio Maggiore: 6.8 mi
  • Arsenale: 6.8 mi
  • San Pietro di Castello: 7.1 mi
  • Burano: 8.4 mi
  • Lace Museum: 8.6 mi

Hotel Policies

Check-in:
1400
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (1)

Ratings and reviews for Aurora Hotel Venice

Overall score

2 / 5
5.01.0
1 out of 1
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
1
Sort by:
Review of Aurora Hotel Venice

Reviewer score

2
5.01.0
Anonymous
Toronto
Sep 21, 2010

Very poor quality services

We stayed at this hotel for two days while visiting Venice.There are a couple of severe issues which made our stay here very unpleasant: - For the start, we have been announced that the room price we negotiated with [...] is not correct and in fact we need to pay more (30% more per night which). We were astonished but what could we do vis-a-vis to the receptionist's (a Chinese immigrant), "take it or leave it" attitude? He lied that he notified [...] which will contact us. At that moment I didn't know the truth but after arriving home, I checked with [...] and of course all this proved to be a lie. Moreover, the continental breakfast was supposed to be included in the price I negotiated with [...] initially. According to the same Chinese receptionist, this wasn't true anymore so we had to pay extra for this too. - The breakfast was also substandard and just to give an example, although we just asked for coffee, we have been served cold coffee, probably prepared long before our order for some other clients which didn't use it. - Another very unpleasant experience was due to room HVAC "defective" unit. We stayed at third floor (the last) and the hottest. We thought that the HVAC unit was defective but in reality, deliberately we haven't been given the remote control of the said device. Initially, we didn't know that this unit is operated via a remote control so we asked (the same Chinese receptionist) to have it fixed. Only then, after one sleepless night, we have been handed the remote which was kept at reception and not in the room so I can decide whether to use it or not.In our opinion, all these issues were well "engineered" this way so the hotel makes undeserved profit. Although we paid more, we received the worst hotel service we ever had around the world I traveled so far.If the hotel management's strategy is to use Chinese immigrants as receptionists so they can "fight" for maximum profit actually works, the same management appears not to realize that the bad reputation they built in this way will fall back on their business and drive it under, which I surely hope it will happen.At the end, after we realized this entire diabolic scenario, I told him that I will make a complaint at [...] and at Trip Adviser. He didn't appear to be surprised. I wonder why!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
1
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