Very convenient location. Close to the train station, bus tours, shopping venues, historical center, etc. Friendly and helpful staff. Nice and relatively inexpensive arrangement for wireless internet and international calling (VoIP) from the
Hotel features (5 = best, 1 = worst):
Taxi service is great and relatively inexpensive. Taxi is brought to the front door within 4 minutes from taking the order any time of the day.
The Kraft is on a lovely quite street right off the river. The staff is lovely all around and immensely accommodating.
The roof bar and pool are simple but provide a glorious view.
And the private tour the arranged for us to the Chianti wine
country was outstanding. Having lived in San Francisco and having attended numerous wine tastings I would say this was the best with both superb wine accompanied by spectacular food!
Oh, and our private guide showed up in an E-class Mercedes. The price was quite reasonable.
The hotel was adequate. Convenient to train station and metro, but not the best area for dining and attractions. Our room was nice and clean, the bed was really comfortable, and the breakfast was quite good. Our room was near the elevators which
were very loud. The hotel staff was not very friendly or helpful with recommendations. I felt like a bother. It was an ok stay, but I would not go out of my way to recommend this hotel to friends.
Last minute reservation because of Volcano disruption of air travel in April 2010. Convenient but quiet location. Very comfortable room. Especially helpful staff. And much superior to the other 4-Star hotel next door.