Excellent location, helpful staff, modern and very clean rooms. I was completely surprised for the... See full review
Dec 9, 2009
Good hotel in center of Palermo
Modern, very clean, friendly staff. Room was slightly small but was fine. Bathroom was big, No... See full review
Jun 14, 2013
The new Mercure Palermo Centro is located in the city centre, 200 meters from Politeama Theatre and Massimo Theatre. This 4 star hotel offers 93 soundproofed rooms, a stylish hall, bar and internet point. Ideal for business and tourist stays.
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Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
The hotel is very well located. Convenient for the sights (not that there are many in Palermo in my opinion!) and easy to get to from the airport. There are some good restaurants near by too.
There were 2 computers in the lobby offering free
internet. (You need to ask for a remote keyboard). Room was quiet. Breakfast was included and was quite nice too.
Now the negatives: for a supposedly four star hotel, you would expect fresh coffee and juices rather than drinks coming out of a machine. Fresh fruits rather than the canned peaches and pineapple rings. The furnishing in the room was very basic. Bed wasn't comfortable. No safe in room which was a pain. Just a tiny window with no view. Tolietries weren't replenished each day. And I really couldn't understand why they were exhibiting paintings of female nudes in the lobby. Thankfully, I think the quality of the works was too poor to cause offence to anyone.
But I didn't pay much and so overall it was not bad. I might have gave them a four star rating if they had described themselves as a 3* rather than 4* hotel.
Modern, very clean, friendly staff. Room was slightly small but was fine. Bathroom was big, No noise but my room had view of fire escape. Price was great, in other cities paid 3 times as much for same. TV was good with lots of channels. Bk was
included and was plenty. Was in center, also close enough to port. Would definitely go back there. Note: Palermo doesn't have many street signs, so have a GPS or a good map before u get there.
Hotel features (5 = best, 1 = worst):
Some larger cities in Southern Italy don't have street signs on many corners. So have a good map with you or a GPS.
Great value, and safe walkable location, staff simply average
We stayed for two nights at the Mercure Palermo and had a comfortable stay.
Our room was comfortable and quiet, although on one morning the staff was doing maintenance on the room adjacent to ours. The room and bathroom was very clean. We also
enjoyed the fact that our room had a balcony, which was very cool. It was nice enough to sit outside and enjoy the view one morning.
The breakfast is surprisingly good. It featured eggs, bacon, cereal, breads, pasteries, yogurt, and a nice coffee/espresso maker. We were very pleased with it and in fact I can't believe it was included in our cheap rate.
The staff was just okay. They were friendly, but did not go out of their way to help us find locations and make dinner reservations. In fact, the one restaurant they recommended received some bad reviews.
Overall I cannot complain about the service since we got such a good rate and I think I would definitely return as it has a great location with many restaurants within a 5-7 minute walk.
Excellent location, helpful staff, modern and very clean rooms. I was completely surprised for the price. Breakfast (included) was great - much better than your typical continental spread. This place is an absolute steal. I don't usually write
reviews so that should tell you something.
The hotel is located very close to bus routes, restaurants & shopping which was a plus. You can take the public bus to the nearest beach, Mondello, it only takes 10-15 minutes & the beach is GORGEOUS! If you have the time you should go to
Taormina, it's a 3 hour drive east of Palermo. Taormina was the best part of my trip. The Mercure Hotel is pretty, very modern & nicely done. Maybe it is because I come from a hospitality industry background which makes me expect a certain level of customer service, but I did NOT receive it at this hotel. The front desk agents acted as if they were getting annoyed with me for asking the simplest of questions throughout my stay.... like, can I please have 2 room keys? The bartender at Mercure in the lobby was a very nice guy though (I think his name was [...] or something like that), despite the front desk snobs. The rooms are nice & our bathroom was pretty big. Overall it was okay, nothing outstanding.
Hotel features (5 = best, 1 = worst):
The restaurant in the hotel is only open for the breakfast buffet in the morning. Otherwise it is closed & the in-room dining menu is very limited so be prepared to get food elsewhere.