Regency Hotel Florence ★★★★★

1 /5
Overall score
Hotel staff:
1 2 3 4 5

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The 5 stars lux hotel is located in a quiet residential area away from the hustle and bustle of the Duomo and the noisy traffic of the station, but still in central Florence. The hotel boasts one of the finest restaurants in Florence. This building is older than most of those in the square, built around the 19th century. The lobby is incredibly luxurious even if slightly smaller than one would expect.

Recommendations for you

Guest score 4.5 / 5
Guest score 5.0 / 5
Guest score 4.3 / 5
Guest score 3.0 / 5
Guest score 4.3 / 5
Guest score 4.0 / 5



  • Free buffet breakfast
  • Free internet
  • No smoking rooms/facilities


  • No smoking rooms/facilities
  • Concierge
  • Elevators


  • Free buffet breakfast
  • Bar/Lounge
  • Restaurant
  • Room service


  • Laundry service
  • In-Room Safe


  • Free internet


1 /5 Overall score

  • Amenities: 1/5
  • Cleanliness: 1/5
  • Hotel staff: 1/5
  • Comfort: 1/5
  • Location: 1/5
  • Value: 1/5

Avoid this hotel

Would not recommend Thu, Aug 8, 2013
Avoid the Hotel Regency in Florence. Their management is the most unprofessional I have come across. Last month I called late at night to make a reservation for the next day. They had lots of availability and there was a choice of many room types. We were never told the cancellation policy nor did we receive a written confirmation for our reservation. A few hours later, my mother was hospitalized for a life threatening emergency. I called the hotel at 6:00 in the morning and explained the situation. A few days later I saw a charge for over $600 on my American Express. I spent a week trying to call management at the hotel but was told either they were busy or there was no manager available in this 5 star hotel. I emailed as well. I was finally told that the manager was on maternity leave. I even called the Lord Byron, the sister hotel in Rome, to try to get in touch with management. After a couple of weeks I finally received an email from the manager. She refused to issue a credit and told us that they have a 48 hour cancellation policy. Well, we held a reservation for less than 9 hours that night so how could we cancel 48 hours ahead. She also lied and said it was the last room which was not true because there was plenty of availability up until I called at 6 in the morning and they had the entire day to rent the room. We did not authorize the charge and they are not willing to refund it considering the circumstances. We will let American Express sort it out now.They offered to hold the money until we come to Florence in the future under their mandated dates but when we do go back to Florence we certainly will never stay at this hotel with the unprofessionalism and rudeness we encountered. There are so many other hotels with lovely staff and professional management in Florence. They have lost our future business and that of anyone we know.

| Detroit Couples

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 1 /5
  • Value: 1 /5

Top hotels

Nearby points of interest

Sinagoga di Firenze e Museo ebraico 0.2 mi
Giardino Della Gherardesca 0.3 mi
Basilica di Santa Croce 0.4 mi
Museo di San Marco 0.5 mi
Galleria dell'Accademia 0.5 mi
Gallery Of The Academy 0.5 mi
Palazzo Vecchio 0.5 mi
Duomo Museum (Museo dell'Opera del Duomo) 0.6 mi
Museo Nazionale del Bargello (Bargello Museum) 0.6 mi
Duomo - Cathedral of Santa Maria del Fiore 0.6 mi
Piazza del Duomo 0.6 mi
Giotto's Bell Tower (Campanile di Giotto) 0.6 mi
Laurentian Library (Biblioteca Medicea Laurenziana) 0.7 mi
Artemio Franchi Stadium 0.7 mi
Centro Storico 0.7 mi
Piazza della Signoria 0.7 mi
Mercato Centrale 0.7 mi
Medici Chapels (Cappelle Medicee) 0.7 mi
Basilica di San Lorenzo 0.7 mi
Piazza della Repubblica 0.7 mi
Museo Galileo - Institute and Museum of the History of Science 0.8 mi
Uffizi Gallery (Galleria degli Uffizi) 0.8 mi
Museo di Palazzo Davanzati 0.8 mi
Piazzale Michelangelo 0.8 mi
Corridoio Vasariano 0.8 mi
Pitti Palace 0.9 mi
Church of Santa Maria Novella 0.9 mi
Basilica Of San Lorenzo 1 mi
Ponte Vecchio 1 mi
Santa Maria Novella Train station 1 mi
Basilica di San Miniato al Monte 1.1 mi
San Miniato Al Monte 1.1 mi
Boboli Gardens 1.2 mi
Giardino Corsi 1.4 mi
Museo Stibbert 1.6 mi
Fiesole 2.6 mi
Baptistry (Battistero) 43.7 mi

Hotel Policies

  • Check-in: 2:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz