$183 Avg/night
Rate and special offer based on Check-in: Mar 17, 2015 Check-out: Mar 20, 2015

Regency Hotel Florence

5 stars
View map of Piazza Massimo D'azeglio, 3, 50121, Florence, 50121

Hotel Overview

Reviewer score
1.0
out of 5
1 reviews
Avoid this hotel

Avoid the Hotel Regency in Florence. Their management is the most unprofessional I have come... See full review

  • Stella123
  • Aug 8, 2013
The 5 stars lux hotel is located in a quiet residential area away from the hustle and bustle of the Duomo and the noisy traffic of the station, but still in central Florence. The hotel boasts one of the finest restaurants in Florence. This building is older than most of those in the square, built around the 19th century. The lobby is incredibly luxurious even if slightly smaller than one would expect.

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Regency Hotel Florence Rooms

Classic Room
The rooms are very nicely kept, luxurious and containing every comfort possible. The hotel does have an annexe where approximately a third of the hotel's rooms are located.
Deluxe
The rooms are very nicely kept, luxurious and containing every comfort possible. The hotel does have an annexe where approximately a third of the hotel's rooms are located.

Amenities

  • Free buffet breakfast
  • Free internet
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Dining
Free buffet breakfast
Bar/Lounge
Restaurant
Room service
Services
Laundry service
In-Room Safe
Internet
Free internet

Nearby points of interest

  • Sinagoga di Firenze e Museo ebraico: 0.2 mi
  • Giardino Della Gherardesca: 0.3 mi
  • Basilica di Santa Croce: 0.4 mi
  • Museo di San Marco: 0.5 mi
  • Galleria dell'Accademia: 0.5 mi
  • Piazza San Marco: 0.5 mi
  • Palazzo Vecchio: 0.5 mi
  • Duomo Museum (Museo dell'Opera del Duomo): 0.6 mi
  • Museo Nazionale del Bargello (Bargello Museum): 0.6 mi
  • Duomo - Cathedral of Santa Maria del Fiore: 0.6 mi
  • Piazza del Duomo: 0.6 mi
  • Giotto's Bell Tower (Campanile di Giotto): 0.6 mi
  • Laurentian Library (Biblioteca Medicea Laurenziana): 0.7 mi
  • Artemio Franchi Stadium: 0.7 mi
  • Centro Storico: 0.7 mi
  • Sinagoga di Firenze e Museo ebraico: 0.2 mi
  • Giardino Della Gherardesca: 0.3 mi
  • Basilica di Santa Croce: 0.4 mi
  • Museo di San Marco: 0.5 mi
  • Galleria dell'Accademia: 0.5 mi
  • Piazza San Marco: 0.5 mi
  • Palazzo Vecchio: 0.5 mi
  • Duomo Museum (Museo dell'Opera del Duomo): 0.6 mi
  • Museo Nazionale del Bargello (Bargello Museum): 0.6 mi
  • Duomo - Cathedral of Santa Maria del Fiore: 0.6 mi
  • Piazza del Duomo: 0.6 mi
  • Giotto's Bell Tower (Campanile di Giotto): 0.6 mi
  • Laurentian Library (Biblioteca Medicea Laurenziana): 0.7 mi
  • Artemio Franchi Stadium: 0.7 mi
  • Centro Storico: 0.7 mi
  • Piazza della Signoria: 0.7 mi
  • Mercato Centrale: 0.7 mi
  • Medici Chapels (Cappelle Medicee): 0.7 mi
  • Basilica di San Lorenzo: 0.7 mi
  • Piazza della Repubblica: 0.7 mi
  • Museo Galileo - Institute and Museum of the History of Science: 0.8 mi
  • Uffizi Gallery (Galleria degli Uffizi): 0.8 mi
  • Museo di Palazzo Davanzati: 0.8 mi
  • Piazzale Michelangelo: 0.8 mi
  • Corridoio Vasariano: 0.8 mi
  • Pitti Palace: 0.9 mi
  • Church of Santa Maria Novella: 0.9 mi
  • Basilica Of San Lorenzo: 1 mi
  • Santa Maria Novela Basilica: 1 mi
  • Santa Maria Novella Train station: 1 mi
  • Basilica di San Miniato al Monte: 1.1 mi
  • Cimitero Delle Porte Sante: 1.1 mi
  • Boboli Gardens: 1.2 mi
  • Giardino Corsi: 1.4 mi
  • Museo Stibbert: 1.6 mi
  • Fiesole: 2.6 mi
  • Baptistry (Battistero): 43.7 mi

Hotel Policies

Check-in:
2:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (1)

Ratings and reviews for Regency Hotel Florence

Overall score

1 / 5
5.01.0
1 out of 1
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Sort by:
Review of Regency Hotel Florence

Reviewer score

1
5.01.0
Stella123
Business
Detroit
Aug 8, 2013

Avoid this hotel

Avoid the Hotel Regency in Florence. Their management is the most unprofessional I have come across. Last month I called late at night to make a reservation for the next day. They had lots of availability and there was a choice of many room types. We were never told the cancellation policy nor did we receive a written confirmation for our reservation. A few hours later, my mother was hospitalized for a life threatening emergency. I called the hotel at 6:00 in the morning and explained the situation. A few days later I saw a charge for over $600 on my American Express. I spent a week trying to call management at the hotel but was told either they were busy or there was no manager available in this 5 star hotel. I emailed as well. I was finally told that the manager was on maternity leave. I even called the Lord Byron, the sister hotel in Rome, to try to get in touch with management. After a couple of weeks I finally received an email from the manager. She refused to issue a credit and told us that they have a 48 hour cancellation policy. Well, we held a reservation for less than 9 hours that night so how could we cancel 48 hours ahead. She also lied and said it was the last room which was not true because there was plenty of availability up until I called at 6 in the morning and they had the entire day to rent the room. We did not authorize the charge and they are not willing to refund it considering the circumstances. We will let American Express sort it out now.They offered to hold the money until we come to Florence in the future under their mandated dates but when we do go back to Florence we certainly will never stay at this hotel with the unprofessionalism and rudeness we encountered. There are so many other hotels with lovely staff and professional management in Florence. They have lost our future business and that of anyone we know.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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