Hotel was in great location near the train station and downtown museums and attractions. Clean rooms and helpful staff. Most importantly, we accidentally left an iPod Touch behind in the room and the hotel staff not only found it, but arranged to
have it sent back to us in the USA. Couldn't ask for more.
The Embassy's close proximity to the Santa Maria Novella train station is a big plus for me and my family because we used the train frequently. That being said, the noise from the cable car-like buses that traveled the street outside our room was
loud. The staff seemed friendly and helpful. The breakfast was not as good as the breakfast from the Porta Faenza, where we stayed last year. They could supply guests with thicker pillows but I guess that is par for the course over there. They only give you one room key, which is not very smart. I believe the location of this hotel is its biggest asset.
Nice room and friendly staff that takes the extra steps to ensure you have an enjoyable stay. Good location near train station once you get your bearings. Great breakfast. Downside: wasn't obvious how to exit in an emergency. We could not locate
any stairs (just an elevator) to our floor in the new building.
Hotel features (5 = best, 1 = worst):
Exit the right side of the train station, and follow the tram line around the curve to the left to find the hotel.
The hotel is in a good location, just 2 blocks from the left-hand exit as you leave the main train station. It is very clean, well appointed rooms, good prices and friendly professional staff. The breakfast is very good as well. Better than
some 5-stars we stayed in during our trip to Italy. Also within easy walking distance to the central market streets and many other attractions.