Astoria Hotel Florence - A Boscolo 1st Class Hotel

The first room we were given was very inconvenient with the wardrobe on one floor and the bed at the top of a spiral staircase. There was no window with natural light and the room was unbearably hot with no means of adjusting it. Upon making a complaint however we were given a better room although not what I would expect from a first class hotel. The breakfast was no more than adequate and not included and overpriced. These things are compensated for by the excellent location, however not a 'four star'

The location and cleanliness were great. The one inconvenience was that wireless internet was only available in one room of the lounge area.

This is a really old, beautiul hotel ... a true Italian hotel. Rooms are beautiful .. we had a great view. The onlly problem was is that they overbook here. They were kind enough to send us to another lessor hotel for one night and they came and got our things and moved them to the Astoria for the next two nights stay. I had paid for my room in advance and did not appreciate the fact that they overbooked and had no room for us. I would think twice next time due to the inconvience.

surly barman, kept increasing price of a bucket of ice. poor wifi reception. no info when checking in to room about amenities. found out last night we had frig hidden in cabinet.

Lets start with the location that is perfect for sightseeing, right in the center of the city. The staff was friendly and helpful. Then the bathroom of our initial room flooded due to a plumbing room. The reassigned room was quiet but tiny, less than 100 sft. The walls paint had come off, everywhere broken off wall trimmings and paint. The room looked very dated, definitely not like a 4-star room. Wifi works only in the lobby and the connection is wonky. Overall the hotel is at best a 3-star hotel - with some issues. Other travelers have confirmed many of them. This is a pity, because the old-world interior design and location could offer so much more.

Great foyer, slowest and smallest lifts. Room very average with a dribble of a shower which was also cool. Breakfast expensive. On the plus side, fantastic central location with a roof terrace with city views to drool over.

The hotel staff were very nice and competent. My room was sizable but had a sewer smell for all three nights and the air conditioning didn't work. My friend's had a room down the hall without the smell and with an air conditioner that functioned well enough. Another negative was that the WifI was only in a very small radius of the lobby, maybe 10 feet max from the lobby desktop.

Impressed with this hotel. Some miinor improvements that could be made to make a great hotel even better are: 1. Provide a kettle and tea making facilty in room. 2. Have wider steps inside the split level room to upper floor. 3. Keep a wheel chair for emergencies such as with my wife injuring her leg while on an outing.

Not good. First room: Smelled like sewer or toilet at times Phone didn't work Burnt Light Bulb 2nd room: Air Conditioning didn't work 3rd Room: Smelled of cigarettes Light bulbs stayed partially lit when power was off !!! 4th Room: Shower had a poor caulk repair and flooded the bathroom One entire floor had electrical fixtures hanging by their wires !! 5th Room was top floor, awesome view, extra space. no problems Elevators are super slow Initially told us our booking did not offer free breakfast, when every other Italy hotel we stayed at did. We stayed here only 4 days, hotel staff was friendly, but too many problems for spending $2,800 on airline tickets to deal with this !!

This hotel is advertised as a 4 star hotel w/ cache. It is not. The hotel is in desparate need of renovation. The pictures online were clearly taken some time ago. I checked out of the hotel and moved to a nicer one. I would also caution against booking your hotel with this site. I have had a few problems with hotel bookings and minimal customer service to rectify issues. There are other sites that allow you much easier cancellation policies. For me this is important after hotels not meeting their online expectations.