$110 Avg/night
Rate and special offer based on Check-in: Jan 5, 2015 Check-out: Jan 6, 2015

Jaipur Marriott Hotel

5 stars
Ashram Marg, Near Jawahar Circle, Rajasthan, Ashram Marg, Near Jawahar Circle, Jaipur, 302015
Hotel Overview
Reviewer score
1.0
out of 5
1 reviews
Refused to honor online reservation. Overcharged by 30% at checkout

The front desk staff are just plain incompetent. They lack basic training and clearly do not... See full review

  • abmac
  • Jul 16, 2013
Jaipur Marriott Hotel is entrenched in the cultural legacy of the Pink City and complemented by inviting spaces that stand for refined elegance and a contemporary look. Strategically located near the airport, guests can delight in spacious guestrooms adorned with traditional characteristics, yet complete with modern amenities. Well-equipped to offer guests truly elevated experiences, Jaipur Marriott offers 31000 sq. ft. of internal and external spaces ideal for meetings, conventions and weddings. The hotel offers one of the city's finest culinary experiences with a range of food and beverage outlets. Guests can enjoy the all-day dining service at the 'Times Food Guide' awardee restaurant 'Okra'; discover authentic Indian cuisine at 'Saffron'; indulge at the city's best bakery 'Jaipur Baking Company'; or unwind at its high-energy bar 'Lounge 18'. The hotel also features a world-class fitness center and spa with the latest equipment, certified instructors and facilities such as sauna, whirlpool, among others.

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Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Exercise gym
Sauna
Children's activities
Steam bath
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Lounge
Coffee shop
24 hour room service
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Express check in
Guest laundromat
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
ATM/Cash machine
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Gift shop
Currency exchange
Florist
Internet
High-speed internet
Parking
Free parking
Parking
Valet parking
Accessibility
Accessible facilities
Accessible parking
Room
Television with cable
Radio
Cordless phone
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Outlet adapters
Turndown service
Bathroom telephone
Cribs available
In room movies
Temperature control
Iron
Ironing board

Nearby points of interest

  • Hawa Mahal: 6 mi

Dining

Okra
Okra is a contemporary all day-dining restaurant that offers exquisite delicacies from around the world. The restaurant serves a lavish and exhaustive buffet and an la carte menu with a wide array of international delicacies.
Saffron
Our Jaipur restaurant's contemporary Indian cuisine features regional specialties including great kebabs, curries and biryani along with a variety of local Rajasthani fare. Vegetarian entrees are available upon request.
Jaipur Baking Company
A delicatessen and bakery that offers gourmet sandwiches, soup and salads, multiple variety of coffees and special hand-rolled pralines.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (1)

Ratings and reviews for Jaipur Marriott Hotel

Overall score

1 / 5
5.01.0
1 out of 1
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
1
Value:
1
Sort by:
Review of Jaipur Marriott Hotel

Reviewer score

1
5.01.0
abmac
Business
Chicago, IL, USA
Jul 16, 2013

Refused to honor online reservation. Overcharged by 30% at checkout

The front desk staff are just plain incompetent. They lack basic training and clearly do not understand how online travel agency reservations work. I stayed at the Marriot Jaipur for 2 days in July. I got great rates online and had booked 4 weeks in advance. During checkout, the front desk agent refused to accept the online reservation as they were having issues with their "payment collection system". When asked to call customer care, he refused to do so as he would have to "wait on phone a lot". When I asked to see a manager, a guy in a suit came up and told me harshly that it didnt matter that I had already paid for this as their system wasnt working and that I would have to charge it again to my credit card on file and that I "did not have any choice". To make things worse, he now charged me 30% more than the amount I had paid before saying that it was the current rate and that the rate I had got while booking 4 weeks ago was not valid anymore. I travel a lot on business and for pleasure and this is by far the worst customer service i have seen to date. I returned back home basically having paid for the hotel reservation twice!! I now have to endure the horrors of sitting on the phone with customer care for hours to get my money refunded. Thanks for putting your customers first Marriott Jaipur!!! Never again!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
1
Value:
1
Trip purpose:

Business

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