This hotel exceeded our expectations. Staff was friendly, helpful and knowledgeable. The security was excellent. The breakfast was very delicious every morning and filled us up for the whole day! We usually only had to eat a light dinner! The pool
and hot tub were a great temperature and very clean. If I ever went back to Guatemala City I would stay there.
The location is perfect it is close to places we wanted to go, airport distance was a good factor that help us a lot.
We have had the opportunity of going to other Four Star Hotels there is no comparison this hotel deserves them Four and a bit
Security wise, it was good to know that no one touched anything from our stuff.
The swimming pool's and jacuzzi temperature was great for sure we'd like to comeback!!!
I stay in Guatemala City a couple of nights every two or three months, and the proximity to the airport is a big plus.
I've tried other hotels, but I always end up coming back here. The hotel is very clean and comfortable and the rooms are great,
as are the pool and the buffet breakfast.
The staff has usually been very helpful, though there's a little room for improvement there. For example, on my latest trip I was left waiting for the early morning airport shuttle because the staff was chatting and didn't realize what time it was. I had to go ask them when the shuttle was coming, and they literally ran to it when they saw how late it was.
The hotel is a little further from the Zona Viva restaurants than some of the other big hotels, but don't let that stop you; it's an easy walk or taxi ride.
You can usually get one of the better deals on a nicer Guatemala City hotel here. When they have a special, the value is unbeatable.
I had my reservation for a double room, with two beds or king size bed; without any explanation, they gave me a simple room, similar to the rooms you get at a cheap hotel. When I saw it, I told them that that room was not what I had reserved, and
they said the double rooms were not available because they were remodeling them. When I asked for the manager, I was told he was on vacation. A supervisor (Fernanda Mendoza) sent me to the business center to "get help." Two days later, I was on the street with my luggage and no room.