Quality Hotel Santo Domingo

I do not recommend Quality Hotel Real Aeropeurto in Santo Domingo, Dominican Republic. Our family needed a place to sleep for a few hours before our return flight to Fort Lauderdale, FL. Next time, we will just wait at the airport. For a THREE star hotel, I paid $258.30 (U.S Dollars) for one room. We asked for a standard room with 2 double beds, since there were four adults. When the reception clerk informed of us of the price, we were shocked at the total. He explained that the policy was 2 people per room and that he had to charge for each additional person. I have traveled to many countries and stayed at numerous hotels and I have NEVER heard of paying over $50 for each additional guest. If it were not for the looks on my exhausted family’s faces, I would have definitely searched for a more reasonable hotel. I paid double for one night than what I have spent at luxury FIVE star hotels. To make matters worse, when I explained my irritation with the morning shift manager, he “kindly” reminded me that we received a complementary breakfast. What an insult. I honestly feel like the associate and his manager deceived us and made a quick buck at our expense. This stay not only left a negative impression on Quality Hotel and its affiliates, but unfortunately of Santo Domingo. Obviously, my family and I will never stay here again and I intend on spreading the word.

We chose this hotel as it was close to the airport for a very early flight. The hotel did not give the wake up call at 5.30 as requested AND written down by client. Great for an airport hotel that surely must have air travelers as a mahor part of its client base. Card in room promises 100% satisfaction guarantee or money back. I expect to get a full refund on the room. Also taxi rate to airport exhorbitant. $ 20.00 for 4 km.

this hotel is okay but the problem is that the staf is just awful. they are rude and treat you like you are their enemy.

The Hotel in general is like any other Quality Inn. The rooms were decent and everything was clean. However, our customer service experience was horrible. The lady at the front desk sent up security because she assumed that the two extra people that went upstairs to our room to help bring up bags were going to stay the night. So that was a little upsetting but other wise. I had a great night sleep and made it to the Airport in about 10 minutes in the morning.

If you're arriving to Las Americas airport late at night, this airport hotel is a great place to stay before driving to wherever you may be going. Rooms are clean, big very confortable beds, a nice bathroom with lots of hot water and water pressure which can be rare elsewhere in the Dominican Republic. A-la carte restaurant is above average. I would (will) recommend it.

My stay at the quality inn was pleasant. The rooms where very clean. The breakfast was excellent, the employees where pleasant. The overall stay at this hotel was excellent. I do recommend it highly.

Water views from my bedroom, Reasonable sized room. WIFI/business centre internet a little expensive. Dining room is fair, well presented, with good service. Be aware that this is a country where most people (it seemed to me) will have their hand out for cash almost any way they can! Costs are frequently quoted in $US.

Strategic location, close to the airport, specially if you are in DR for business purposes. Great staff

poor customer service