Occidental El Embajador

THE BEDS WERE BEYOND HARD AND UNCOMFORTABLE, THE PHONES IN THE ROOMS WERE A JOKE ; THEY HAD UNCONTROLABLE STATIC AND NO MESSAGE RETRIEVAL BUTTON. HAD TO CALL THE FRONT DESK FIVE TIMES JUST TO FIND SOMEONE TO TELL ME HOW TO OPERATE THE PHONE! THEY KEPT TRANSFERING ME FROM ONE PARTY TO ANOTHER JUST BECAUSE NO ONE KNEW HOW TO OPERATE THE PHONE. ALL FOOD IN HOTEL IS EXTREMELY EXPENSIVE. I WILL NEVER STAY THERE AGAIN. FRONT DESK STAFF WAS UNFRIENDLY. THEY NEED TO GO BACK TO ORIENTATION.

This Hotel is old and has not been renovated very well. The rooms are dark, humid and smelly. The decoration is ugly and the linens look as of those of a cheap Motel. The worst part though is that there are street looking prostitutes hanging out at the lobby and at the casino exit. My girlfriend and I chose to check out right away (only 15 minutes after arriving) but the stuff was very unfriendly about us leaving. They refused to give me a photocopy of the signed contract and when I asked to see it the guy hid the papers behind his back with a very mafia attitude. I left the hotel empty handed. He warned me that Orbitz will still charge me the first night even if I did not stay. He was right. After 7 phone calls and 4 emails (all during my vacation time) Orbitz told me they could not credit me fully, that they still have to charge the first night even if the hotel turned out to be a dungeon. Orbitz does not offer a guarantee of quality at all in this sense. So be careful on pre paying your stay with them. I ended up taking a taxi and staying at a better hotel but paying full price at the front desk, of course.

First of all, upon arrival front desk was not aware of our reservation, eventhough I gave them my reservation number. Then I was asked to find a computer and print the e-mail confirmation from orbitz. When I asked to use their computer, they acted as if they were doing me a favor. And also don't be fooled by the description given by orbitz, the amenities of the hotel stated free breakfast but when I got there they explained that through orbitz the breakfast was not included, although all rooms in the hotel include free breakfast. Most shockingly, i have never heard of a hotel who makes you pay to park your car per hour. My room was dirty, my sink clogged, springs of the bed worn out. I would strongly NOT recommend this hotel to anyone nor booking through orbitz.

First of all, my room had outdated decor and the bathroom tub had the paint chipped everywhere, got ripped towels...ARE U KIDDING ME!!!. No ice machine on the 3rd floor. NO coffee maker.No ironing board. To top it all they wanted to charge me U$50.00 extra of something I didnt consume from Cotorra bar. The place needs some real attention!!! DO NOT GO THERE.

[...] The check-in was delayed, couldn't check in until 5 p.m. Room was below standard and was changed to another room. No wash cloths, lights were below standard and did not work properly. TV should have been replaced 20 years ago. The luggage rack and ironing board were missing. The beds are in need of new ones. My roomate left the firt day. I could go on with more details of this most unpleasant stay. [...]

This is not a double occupancy hotel. When you rent the room not per person, you need to pay extra for each other person than yourself. I had to pay for my husband. IT WAS HOTEL POLICY. Nevertheless , the hotel was clean and well kept and the staff were very curtious. However I will never stay there again.

It may have been a unique experience but my room's furniture was somewhere between damp / soaking wet. It clearly was not ready for a guest when I was given this particular room.

was searching in the net, and see the recomendations

ROOMS ARE A LITTLE OLD LOCATION EXCELLENT THINGS TO DO SHORT WALK FROM HOTEL

There was a funny smell along the hallways. Also if you are trying to sleep before 10:30pm forget about it! There is a swarm of birds outside that keep making noise until about that time.