The Reserve at Paradisus Palma Real All Inclusive

The hotel is fantastic. The room, the pool, the grounds of the property, the spa, etc. The only thing that needs a lot of improvement is the restaurants and food. I can't understand how a 5 star hotel that cares so much in every single detail can let its restaurants serve such a poor quality food.

The Reserve at the Paradisus Palma Real is a beautiful resort and is a GREAT place to stay for a relaxing vacation. If you want to relax and have some quiet, stay at the Reserve, if you want to be closer to the beach stay at the Palma Real main resort. From the Reserve you can walk for a few minutes to get to the beach or take a golf cart from the reception without a problem. As for the food, don't expect 5 star restaurants by American standards, but the food is good. There are more restaurant options at the Palma Real - they are included in your all inclusive at the Reserve, but you'll need to take that cart ride to the main resort to go eat there. Overall, we loved this placeand recommend it. It seemed much nicer than some of the other resorts we saw during the bus ride from the airport.

I just got back from a week stay at The Reserve in Punta Cana. The resort is all that I expected, beautiful layout, relaxing, family friendly and great staff. I was there for a wedding of a family member, and all together there were about 60 people that came from all over the world for the wedding. The staff was great at accomodating us, and for some reason when I checked-in, I was upgraded to a swim up room, and hey I didn't complain. The rooms are a good size and clean for the most part. The only problem I had was that I was eaten up with mosquitos every night as I slept. After the third night, I asked the concierge to spray my room and they did for the rest of my stay...unfortunatlly, that didn't seem to get rid of the bugs. Truly my only complaint about my stay here was that only. I will go back again, but this time with a bag fool of bug spray.

This is definitely a great hotel. I would say that it needs more than one (night)club on the premises, but the hotel and staff were extremely friendly and respectful... I would love to revisit The Reserve soon!

The service and amenities at this resort can't be beat. The food varies. Some restaurants are great and some are not good at all. Overall a great trip and would highly recommend.

Beautiful ground, fantastic rooms. Overall great food.

Very nice resort. The staff was very helpful and accomadating especially Juan Tiren at the Gabi Bar who was very freindly and made the best drinks. The only complaint I would have was that the rooms smelled very musty although the rooms were beautiful (we had the master swim up which I would recomend), and it was not just our room but our neigbours as well. Also I think it is a little over priced. We have been to other 5 stars that were just as nice or nicer for $1000 less.

Alll the rooms we requested with 1 king we received 4 with double beds and 1 with king. After the staff just pushed the beds together to form a king, lol. But over all the rooms were nice, Junior suite with balcony. Wasn't able to use the tub cause the water was brown. Food was good not great, hibatchi was terrible, and was subjected to a sales pitch for time share program because we had the concierge book our dinners?? Had a birthday dinner for my dad's 60th and requested a small cake and the concierge said it would cost $50 ???? So I would definitely give the hotel a 5 star rating but the service and food not so much, however overall the resort is beautiful.

We recently stayed at the Reserve at Paradisus Palma Real for 7 days in April. The Reserve part of the resort is a area about 5 minute walk away from the main resort, but within an enclosed compound. We really enjoyed staying at the Reserve at it was smaller and quieter, with a small selection of bars and restaurants, but with the opportunity to go to the main resort. Other advantages of being part of the Reserve was that we had access to Gabi Beach with its own restaurant for lunch and dinner. There were a few things that made it a four star facility. When we checked in, we were given a concierge but besides taking our dinner reservation requests for the night, didn't explain anything about the resort or what was available. Instead she said we were going to go over things the following morning, which turned out to be a 90 minutes sales pitch at the corporate office. There were some communication difficulties and she made it sound like it was a resort intro but it was not. Had we known what it was we would not have agreed to go. After that she was not very helpful at all and we had to track her down to make dinner reservations for the remainder of the week. That was probably the worst part of our trip, getting duped by the 'concierge,' whose real main objective was getting us to that meeting. The first day we returned to our room at the end of the day and our room was not cleaned. Had to call twice to have it cleaned and the mini bar was not stocked every day as promised. Our room also had two queen sized beds pushed together to make one 'king' size bed. When we went to the front desk or guest services desk to find out more about the resort, we were always given maps, activities list on photocopied paper with stains and fold marks on them like it was the last copy they somehow dug up to give to us. Just gave us a feeling of an unorganized place, not a five star resort. But the good news was beyond those problems, which revolved mainly around personnel, our experience the actual resort facilities was great. Lots of areas to relax, at the Reserve and at the main beach, the food was good at the buffet, and good to great at the restaurants. The best was at the Gabi Beach Restaurant, which we were surprised to find. What detracted once again was that the service ranged from sub par to good, depending on the staff. Our room, when it got cleaned, was done well, the grounds were well kept, and everything was clean had a high quality feel. Restaurant service during breakfast and lunch was not great, most of the time you got one drink and that was it. Once in a while you would get a server that really worked hard to please. Dinner service at the a la carte restaurants was a different story, much more attentive and high quality. About 40% of the people encountered were really happy to be working there, and the rest ranged from indifferent to annoyed to be there. Overall a great experience and we would go back. The high points are the great facilities, lots of pools, nice beach areas. Also has lots of activities that are included in the resort and overall very good food, Downfalls are some spotty service, that may be unavoidable in an all inclusive environment.

The Reserve at Paradisus Palma Real Resort was fantastic. Friendly staff, outstanding rooms, good food and evening entertainment made the trip an experience to remember.