$493 Avg/night
Rate and special offer based on Check-in: Sep 2, 2015 Check-out: Sep 4, 2015

The Reserve at Paradisus Palma Real All Inclusive

5 stars
View map of Playa de Bavaro, Punta Cana,

Hotel Overview

Reviewer score
4.4
out of 5
86 reviews
Awesome family trip

The hotel was excellent. Beach was excellent. Hotel is huge. Many options for eating on site.... See full review

  • Mito
  • Jun 14, 2015
Good for value

Hotel staff are extremely friendly. Food and drinks are okay but still considered good among... See full review

  • Lu Y.
  • May 29, 2015

With its tropical setting, The Reserve at Paradisus Palma Real All Inclusive in Punta Cana, Dominican Republic, was created with families in mind. Family concierge services coordinate activities for children or the entire family.

Younger guests are treated to tear-free bath products, robes, slippers, special pillows and towels. The in-room bar is filled with snacks and beverages, and turn-down service includes milk and cookies.

Family suites have private pools and walkie-talkies for maintaining contact with staff. The twelve and under 725-square meter Kids Zone provides a chance to run, jump, climb and play. Other amenities include a wading pool, a children's lounge with buffet and mini-bar, game room and access to in-room PlayStation 3, Wii or Xbox 360 devices.

Location
The Reserve at Paradisus Palma Real is nestled within the Paradisus Palma Real Resort on Playa Bavaro, in Punta Cana. Located in La Altagracia, the easternmost province of the Dominican Republic, the Punta Cana area is legendary for a sunny climate, miles of picture-perfect beaches, golfing, historic sites, nature preserves and upscale resorts.
Dining
Guests at The Reserve at Paradisus Palma Real Resort suites enjoy three a la carte restaurants: the Mediterranean-cuisine Aqua, Teppanyaki Mizu and exclusive Gabi Club. The Reserve also offers access to a poolside grill and bars at both the Gabi Club and H2O.
Rooms

The Reserve 190 luxuriously appointed Residential Concierge Suites including Family Concierge Suites, Suites with Private Garden,  spectacular Swim-up Suites.  All rooms feature a separate living area with sofa bed, Jacuzzi for two on the terrace, two flat-screen TV's, CD & DVD Player and free internet access.


Property features

Families will find their perfect vacation with the unique Family Concierge service. Starting with the Family Concierge Suites with the possibility to book connected rooms, including Paradisus Kids Kit, dedicated concierge, exclusive services and activities and access to huge Kids Zone with mini water park with slides and right in front the children's swimming pool and toddler splash pool.

Highlights

The Reserve lies along the two-kilometer long Bavaro Beach that boasts powder soft white sand and strikingly clear waters. A coral reef calms the water, which makes the location ideal for young swimmers. Evening entertainment at The Reserve at Paradisus Palma Real consists of disco parties, movies, and either magic or puppet shows. Youngsters may also take cooking, painting or other creative classes.

The facility offers babysitting, supervised beach trips and local tours. There are also lighted tennis and volleyball courts. 

Nearby attractions
  • Palma Real Shopping Village (0.5 mi/0.8 km)
  • Reserva Ecologica Ojos Indigenas (14 mi/22.5 km)
  • Basilica de Higuey (31.5 mi/50.8 km)
  • Casa de Ponce de Leon (53.1 mi/85.5 km)
  • Altos de Chavon (65.1 mi/105 km)
  • Santo Domingo (133 mi/214 km)
  •  Cocotal Golf & Country Club

  •  San Juan Shopping

Transportation
  • Punta Cana International Airport (12.6 mi/20.3 km)
Recreation
Guests at The Reserve at Paradisus enjoy all-inclusive and additional-fees activities ranging from a variety of swimming pools to the YHI SPA, a fitness center and the on-site Kids Zone, with games, swimming, classes and other activities for the younger folks.

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The Reserve at Paradisus Palma Real All Inclusive Rooms

Family Concierge One Bedroom Suite
Ideal for families, The Reserve Family Concierge One Bedroom Suites offer view of our pool or lush gardens and are conditioned with all the amenities that define Paradisus Palma Real Resort's elegant suites plus added benefits that are designed with family vacations in mind. These Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel) and feature upgraded amenities. Room size is 807 sq. ft. including the following exclusive Family Concierge amenities PlayStation (on request), children's mini bathrobes and slippers, children's amenities kit in the bathroom, children's towels and children's pillows, Jacuzzi for two on the terrace, separate living room area with sofa bed, daily stocked mini-bar including children's drinks, personalized turn-down service with milk and cookies, pillow menu, bathrobes and slippers for the parents and luxury bathroom amenities.
Family Concierge One Bedroom Master Suite
The Reserve Family concierge One Bedroom Master Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. including the following exclusive Family Concierge amenities PlayStation (on request), children's mini bathrobes and slippers, children's amenities kit in the bathroom, children's towels and children's pillows, Jacuzzi for two on the terrace and bathroom, separate living room area with sofa bed, daily stocked mini-bar including children's drinks, personalized turn-down service with milk and cookies, pillow menu, bathrobes and slippers for the parents and luxury bathroom amenities.
One Bedroom Swim Up Suite
The One Bedroom Suites Swim Up are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 807 sq. ft. including direct access to the swimming pool from terrace area with submerged bed, dining area, Jacuzzi for two on the terrace, 818 sq.ft. private outdoor patio and garden, private Bali Bed and canopy and connection with One Bedroom Master Swim-up Suite ($). All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
The Reserve One Bedroom Suite with Private Garden
The One Bedroom Suites with private patio and garden are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 807 sq. ft. including Jacuzzi for two on the terrace, 818 sq.ft private outdoor patio and garden area, private Bali bed and canopy and connection with One Bedroom Master Suite with private patio and garden ($) All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
Paradisus Suite
Oversized suites with beautiful views of the resort's pools or lush gardens are elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors. Step inside your very own private sanctuary of elegance and tranquility and relish in your personal corner of Paradise. The One Bedroom Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 807 sq. ft. Including Jet Tub for two on the balcony, connection with One Bedroom Master Suite ($) and dining area. All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
One Bedroom Master Suites Swim Up
The One Bedroom Master Swim up Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. Including Direct access to the swimming pool from terrace area with submerged bed, dining area, Jacuzzi for two on the bathroom and on the terrace, 915 sq.ft private outdoor patio and garden area, private Bali bed and canopy and connection with One Bedroom Swim up Suite ($) All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
One Bedroom Master Suite
The One Bedroom Master Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. Including dining area, Jacuzzi for two in the bathroom and on the balcony and connection with One Bedroom Suite ($) All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
One Bedroom Master Suite
The One Bedroom Master Suites with private patio and garden are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. including Jacuzzi for two on the bathroom and on the terrace, 915 sq.ft private outdoor patio and garden area, private Bali bed and canopy and connection with One Bedroom Suite with private patio and garden ($). All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Night club
Golf
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Dining

Eight restaurants and eight bars at Paradisus Pama Real
As The Reserve guest you have also free access to the services, facilities and restaurants of Paradisus Palma Real (not included Royal Service area).
Aqua
Aqua at The Reserve with Mediterranean Cuisine featuring a la carte international delectable specialties.
Passion by Martin Berasategui ($) at Paradisus Palma Real
Paradisus Palma Real opened the doors to its re-imagined restaurant, Passion by Martin Berasategui ($). Lauded by gourmands around the world, Chef Berasategui is famous for his delectable cuisine which is crafted with masterful technique. Guests will be able to dine a la carte or indulge in a tasting menu complete with wine pairings.
Mizu
Mizu Teppanyaki show at the brand new The Reserve
GABi Club
GABi, the chill-out club with chic but casual elegance where bar, restaurant and pool come together in a unique harmony. Every day and every night people come to mingle, to meet, feel the beat, have a drink, catch the groove and experience new emotions in a fashion-forward ambiance.
Hydro Grill
Open all day for quick bites, sandwiches and snacks by the pool.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for The Reserve at Paradisus Palma Real All Inclusive

Overall score

4.2 / 5
5.01.0
44 out of 86
Amenities:
4.4
Cleanliness:
4.4
Hotel staff:
4.1
Comfort:
4.6
Location:
4.3
Value:
4.2

82% would recommend to a friend.

Sort by:
Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Mito
Business
arlington
Jun 14, 2015

Awesome family trip

The hotel was excellent. Beach was excellent. Hotel is huge. Many options for eating on site. Internet slow. Pool nice, big and clean. Staff very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Lu Y.
Business
New York
May 29, 2015

Good for value

Hotel staff are extremely friendly. Food and drinks are okay but still considered good among all-inclusive resorts. Breakfast is fantastic, esp the local yogurt and churros. Live music performance at Gabi club is amazing. We also received complementary champaign the night before check-out. Unforgettable experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
nelson p.
Business
Savannah
Apr 24, 2015

Best Hotel Ever

This is probably the best hotel I ever stayed in, the room was awesome very roomy with a private cabana, and separate living room and kitchen, the pools were great, it was very clean, since this is like 3 resorts in one there is plenty of green zones to walk, and there are golf carts all the time if you get tired, the weather was incredible, there was no humidity and never too hot. The food and restaurants are amazing too! I want to live there!! Very recommended.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
TMD14
Business
Huntington Beach, California
Oct 13, 2014

Fantastic family getaway

First, I would like to thank Norberto de la Rosa our concierge, Carlos Pena our activities instructor, Yomalyn Balbuena our hostess, Daniella our server at Gabi Beach and Vento, and especially our two housekeepers that cleaned our room twice a day. There were many more but could not remember all of them by name. They were outstanding with all their friendly services. The hotel and facilities were beautiful as were it's well kept gardens and grounds. The food was delicious at their many elegant restaurants. My favorite was the lobster and the rib eye steak. My wife's favorite was the shiitake mushroom risotto. Their many pools were so relaxing and enjoyable with its swim up bar and the many cabanas. Their beach was farther away at the sister resort. You can walk there but not recommended or wait for a golf cart driver to take you there in about 3 minutes. At the sister resort, you can use all their wonderful amenities there as well. This is a great resort to enjoy and relax under the sun with your favorite drink! Don't forget to try the Mama Juana, our son's favorite drink.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

Make dinner reservations right when you get there.

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Stanley A
Business
Marlboro, NJ
Aug 16, 2014

Uncompromising service

Well run with acute attention to guests needs. Waite staff is very attentive and well mannered and pleasant. Property is well maintained and the grounds are perfectly groomed. Real easy on the eyes

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

4
5.01.0
Shegirl29
Business
Oklahoma City, OK
Jun 26, 2014

The Reserve at Paradisus Palma Real

This was to be an Epic event. A destination wedding for my daughter and husband to be. We booked our airplane/hotel and transportation to and from Hotel on this site...Usually a great idea.. Not so good this time. I also booked and paid for a room for our Son. He got a Master Suite ...we got a room with Ants and far away from everyone. Finally they moved us after our 3rd day and I had to wait two hours for a service man to come and help me with my bags...The new room was great...but the experience a little exhausting. They treated our guests who I also had paid and reserved their rooms on melia dot com, better than us. Something was not quite right about that. But Johenny was the one to upgrade and put us in a Master Suite. Thanks to him.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

Use the hotel transportation to go into the city and shop. If you go down on the beach you are at your own risk.

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

4
5.01.0
CWilli
Business
Columbus, Ohio
May 20, 2014

Very Beautiful Resort

The lush gardens and beautfiul waters make this resort on bavaro stand out. Definitely the nicest resort on that stretch of beach. My girflriend and I had a very nice stay.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Make reservations for dinner first day. Bana and the market grill are the best.

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

4
5.01.0
Star301
Business
Illinois
Feb 10, 2014

Beautiful resort not worth the money

Its a beatiful place gardens everywhere. But even when its hot you still feel cold in the pool and the ocean is too ruff. We've been all over the caribean and its just not worth the money and time to get there you are better off going to Puerto Rico and stay at El Conquistador resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
4
Value:
1
Trip purpose:

Business

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

3
5.01.0
Bret Warren
Business
Chicago, IL
Jan 9, 2014

To be 5 Star, you need to pay attention to details

My wife and spent 8 days at the Reserve and on the whole, it was a pretty relaxing experience with high quality food all round. However, when it came to service, they have a long way to go...starting with the front desk! Here is a laundry list annoyances that mostly tied into a lack of communication on some front. - Didn't tell us they stuck us in a room with 2 double beds until we got into the room. Not how you want to start your anniversary getaway. We raised a stink and they reluctantly moved us. - The 2 TVs both got poor reception and one stopped working. - $2 alarm clock and $5 stereo that didn't work. Really? That's the best you could do? - Significant number of calls down to front desk or spa that went unanswered or into voice mail. They seem understaffed at the front desk. - Forgot to bring coffee/breakfast to the room twice. - Maids gave us a bit of hard time when we asked for small face clothes. Weird. Are they endangered? - The assigned butler for the week was, well, pretty self centered and not very responsive or even visible. He seemed visibly upset when we were clear with him early on we didn't want to sit through the time share pitch. Unprofessional comes to mind. He seemed very disinterested in us after that first introductory conversation. He also forgot to follow up on a couple requests and never apologized. - My wife needed to get medicine from the pharmacy, which took a while to reach from the front desk, then difficult to communicate with, then slow to deliver, and when they did show up, they brought the wrong medicine! We had to go through the process all over again. - I arranged a tee time a course and waited 50 minutes longer than the planned departure time. The service the hotel didn't seem to care too much that they were late picking me up. There were lots of little things you would expect but you get the picture. There were also a lot things they did right and some employees really did try hard to make you comfortable, despite the all-inclusive nature that doesn't lend itself to great service mentality. The staff was overly friendly for the most part, always smiling and kind. They were everywhere you didn't need to go far to find someone with a badge. The music was pretty relaxing and what you would want poolside. The shuttles to the beach ran very frequently, so you could rides easily to the main hotel where the beach was located. And bartenders were generous in their pours and eager to fix you the drink of choice. The beds were a bit uncomfortable and springy with cheap sponge pillows, not the best. Definitely 3 star beds, not five star. All that said, you can't beat the weather and the rooms, hallways and facilities were decked out with marble, beautiful tile and manicured gardens everywhere. The place was always clean and the Spa at the Reserve was expensive but full of ladies that knew exactly what pressure to exert to get out those kinks. The health club was decent and located next to the spa, so all good there.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Try to make sure you get to all the restaurants, including the only one you pay $60 pp for, worth the dining experience and the good was excellent. Also recommend the Caribbean Pirate ship cruise, which was an interactive "play" of sorts that included a stop for dinner on an ocean platform just away from shore. Great change of pace with some good fun with aspiring, young actors. Also, if you have kids, the Reserve is the place. IF no kids, stay at the Caba Real facility which has fewer.

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

1
5.01.0
Emil Lj
Business
New York
Sep 20, 2013

Horrible Service! Horrible Staff! Horrible Location!

This hotel is as any new modern American Hotel! Nothing fascinating! Nothing fascinating about grounds yet I felt like I was in Tennesee instead of Carribean! Staff- wow! I never seen resort staff so unpleasant and so ready to rob your pockets! I will tell you this I vacationed in Puerto Plata Blue Bay Hotel and Resorts, staff at BB and at Reserve is like" Blue Bay = Waldrof Astoria Reserve - Holiday inn in Pakistan! I don't reccomand this place at all!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
1
Value:
1
Trip purpose:

Business

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