The Reserve at Paradisus Palma Real All Inclusive

5 stars
Playa de Bavaro, Punta Cana,
Hotel Overview
Reviewer score
4.4
out of 5
84 reviews
Uncompromising service

Well run with acute attention to guests needs. Waite staff is very attentive and well mannered and... See full review

  • Stanley A
  • Aug 16, 2014
Great trip

What a great hotel Overall this place for me is a return to vacation See full review

  • Derek's poppy
  • Aug 15, 2014
Boutique hideaway suites on beachfront mega-resort in Punta Cana
Welcome to luxury redefined at The Reserve at Paradisus Palma Real, on Playa Bavaro in Punta Cana. A boutique sanctuary within the Romanesque glamour of Paradisus Palma Real Resort, The Reserve features nearly 190 residential concierge suites, including family concierge suites, suites with a private garden, swim-up suites and presidential suites. Guests enjoy access to three restaurants, a spectacular freeform swimming pool, a pool for kids, guest lounge, private beach with concierge service and more.
Highlights
  • Find sanctuary at The Reserve, a private luxury accommodation on the Paradisus resort property
  • Drop kids off at the Paradisus Kids Zone
  • Enjoy relaxing on the dreamy Playa Bavaro with full concierge services provided by the resort
  • Unlimited golf green fees at Cocotal Golf & Country Club located right in front of the hotel
  • 7 stars Michelin rated Chef Martin Berasategui at "Passion by Martin Berasategui " ($) at Paradisus Palma Real
  • Free Internet
  • Dedicated Family Concierge to coordinate activities and services during the day
  • Cell phone or Walkie-talkie radio for all-day communication with your Family Concierge
  • Spectacular Kid's Zone with mini-water park with slides and water features
  • Palma Real Shopping Village, Punta Cana's biggest shopping mall, is right in front of the hotel
  • Complimentary Internet access in rooms and also in The Reserve lounge
  • Connecting rooms available. Payable extra.
Location
The Reserve at Paradisus Palma Real is nestled within the Paradisus Palma Real Resort on Playa Bavaro, in Punta Cana. Located in La Altagracia, the easternmost province of the Dominican Republic, the Punta Cana area is legendary for a sunny climate, miles of picture-perfect beaches, golfing, historic sites, nature preserves and upscale resorts.
Rooms

The Reserve 190 luxuriously appointed Residential Concierge Suites including Family Concierge Suites, Suites with Private Garden,  spectacular Swim-up Suites.  All rooms feature a separate living area with sofa bed, Jacuzzi for two on the terrace, two flat-screen TV's, CD & DVD Player and free internet access.


Family Concierge Suites

Families will find their perfect vacation with the unique Family Concierge service. Starting with the Family Concierge Suites with the possibility to book connected rooms, including Paradisus Kids Kit, dedicated concierge, exclusive services and activities and access to huge Kids Zone with mini water park with slides and right in front the children's swimming pool and toddler splash pool.

Dining
Guests at The Reserve at Paradisus Palma Real Resort suites enjoy three a la carte restaurants: the Mediterranean-cuisine Aqua, Teppanyaki Mizu and exclusive Gabi Club. The Reserve also offers access to a poolside grill and bars at both the Gabi Club and H2O.
Recreation
Guests at The Reserve at Paradisus enjoy all-inclusive and additional-fees activities ranging from a variety of swimming pools to the YHI SPA, a fitness center and the on-site Kids Zone, with games, swimming, classes and other activities for the younger folks.
Transportation
  • Punta Cana International Airport (12.6 mi/20.3 km)
Attractions
  • Palma Real Shopping Village (0.5 mi/0.8 km)
  • Reserva Ecologica Ojos Indigenas (14 mi/22.5 km)
  • Basilica de Higuey (31.5 mi/50.8 km)
  • Casa de Ponce de Leon (53.1 mi/85.5 km)
  • Altos de Chavon (65.1 mi/105 km)
  • Santo Domingo (133 mi/214 km)
  •  Cocotal Golf & Country Club

  •  San Juan Shopping

The Reserve at Paradisus Palma Real All Inclusive Rooms

The Reserve One Bedroom Master Suites Swim Up
The One Bedroom Master Swim up Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. Including Direct access to the swimming pool from terrace area with submerged bed, dining area, Jacuzzi for two on the bathroom and on the terrace, 915 sq.ft private outdoor patio and garden area, private Bali bed and canopy and connection with One Bedroom Swim up Suite ($) All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
The Reserve One Bedroom Master Suites
The One Bedroom Master Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. Including dining area, Jacuzzi for two in the bathroom and on the balcony and connection with One Bedroom Suite ($) All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
The Reserve Family Concierge One Bedroom Suite
Ideal for families, The Reserve Family Concierge One Bedroom Suites offer view of our pool or lush gardens and are conditioned with all the amenities that define Paradisus Palma Real Resort's elegant suites plus added benefits that are designed with family vacations in mind. These Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel) and feature upgraded amenities. Room size is 807 sq. ft. including the following exclusive Family Concierge amenities PlayStation (on request), children's mini bathrobes and slippers, children's amenities kit in the bathroom, children's towels and children's pillows, Jacuzzi for two on the terrace, separate living room area with sofa bed, daily stocked mini-bar including children's drinks, personalized turn-down service with milk and cookies, pillow menu, bathrobes and slippers for the parents and luxury bathroom amenities.
The Reserve Family Concierge One Bedroom Master Suites
The Reserve Family concierge One Bedroom Master Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. including the following exclusive Family Concierge amenities PlayStation (on request), children's mini bathrobes and slippers, children's amenities kit in the bathroom, children's towels and children's pillows, Jacuzzi for two on the terrace and bathroom, separate living room area with sofa bed, daily stocked mini-bar including children's drinks, personalized turn-down service with milk and cookies, pillow menu, bathrobes and slippers for the parents and luxury bathroom amenities.
The Reserve One Bedroom Swim Up Suites
The One Bedroom Suites Swim Up are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 807 sq. ft. including direct access to the swimming pool from terrace area with submerged bed, dining area, Jacuzzi for two on the terrace, 818 sq.ft. private outdoor patio and garden, private Bali Bed and canopy and connection with One Bedroom Master Swim-up Suite ($). All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
The Reserve One Bedroom Suite with Private Garden
The One Bedroom Suites with private patio and garden are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 807 sq. ft. including Jacuzzi for two on the terrace, 818 sq.ft private outdoor patio and garden area, private Bali bed and canopy and connection with One Bedroom Master Suite with private patio and garden ($) All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
The Reserve One Bedroom Suites
Oversized suites with beautiful views of the resort's pools or lush gardens are elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors. Step inside your very own private sanctuary of elegance and tranquility and relish in your personal corner of Paradise. The One Bedroom Suites are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 807 sq. ft. Including Jet Tub for two on the balcony, connection with One Bedroom Master Suite ($) and dining area. All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.
The Reserve One Bedroom Master Suites
The One Bedroom Master Suites with private patio and garden are equipped with one King or two Queen Beds (on request on arrival at the hotel). Room size is 1077 sq. ft. including Jacuzzi for two on the bathroom and on the terrace, 915 sq.ft private outdoor patio and garden area, private Bali bed and canopy and connection with One Bedroom Suite with private patio and garden ($). All The Reserve Suite accommodations feature separate living area with sofa bed, individually controlled A/C and ceiling fan, private terrace or balcony, Jacuzzi for two on the balcony, European spa jet-shower, double closets, two flat-screen TVs, CD player & DVD player, Coffee maker machine or Nespresso machine, daily stocked mini bar, 24-hour room service, free high-speed Internet access, safe deposit box, dining area and many more.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Night club
Golf
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

18.6766 -68.4117
Area served
Punta Cana, Dominican Republic
Nearby airports
The resort is just 20 minutes from Punta Cana International Airport (PUJ), 90 minutes from La Romana airport (LRM) and three and half hours from Santo Domingo International airport (SDQ).
Area description
The Reserve is located at the entrance of Paradisus Palma Real Resort located on the Domincan Republic's legendary Bavaro beach with its pristine white sands and is only a few minutes away from The Cocotal Golf & Country Club and the Palma Real Shopping Village.

Dining

Passion by Martin Berasategui ($) at Paradisus Palma Real
Paradisus Palma Real opened the doors to its re-imagined restaurant, Passion by Martin Berasategui ($). Lauded by gourmands around the world, Chef Berasategui is famous for his delectable cuisine which is crafted with masterful technique. Guests will be able to dine a la carte or indulge in a tasting menu complete with wine pairings.
Eight restaurants and eight bars at Paradisus Pama Real
As The Reserve guest you have also free access to the services, facilities and restaurants of Paradisus Palma Real (not included Royal Service area).
Aqua
Aqua at The Reserve with Mediterranean Cuisine featuring a la carte international delectable specialties.
Mizu
Mizu Teppanyaki show at the brand new The Reserve
GABi Club
GABi, the chill-out club with chic but casual elegance where bar, restaurant and pool come together in a unique harmony. Every day and every night people come to mingle, to meet, feel the beat, have a drink, catch the groove and experience new emotions in a fashion-forward ambiance.
Hydro Grill
Open all day for quick bites, sandwiches and snacks by the pool.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (84)

Ratings and reviews for The Reserve at Paradisus Palma Real All Inclusive

Overall score

4.4 / 5
5.01.0
84 out of 84
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.3
Room comfort:
4.7
Location:
4.4
Value:
4.3

87% would recommend to a friend.

Sort by:
Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
AriMD
New York, NY
Apr 24, 2013

Fantastic trip

This was our second trip to the Paradisus Palma Real and this time we decided to stay at the Reserve. I have to say our expectations were beyond exceeded based on our prior experience. The Reserve is a gem, comfortable, updated, beautiful rooms, great food/dining options for an all inclusive, lovely gym/spa and wonderful ambiance. We loved our swim up pool room, being able to lay outside on our private loungers and bali bed. The pool never felt crowded due to all of the small nooks and ares. The service was exceptional given that its all inclusive and tips were never expected. Great drinks/restaurants. Overall fabulous trip!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

4
5.01.0
Paul the guest
Reserve at Palma Real
Mar 25, 2013

Great hotel 5 star looks 4 star really

Alll the rooms we requested with 1 king we received 4 with double beds and 1 with king. After the staff just pushed the beds together to form a king, lol. But over all the rooms were nice, Junior suite with balcony. Wasn't able to use the tub cause the water was brown. Food was good not great, hibatchi was terrible, and was subjected to a sales pitch for time share program because we had the concierge book our dinners?? Had a birthday dinner for my dad's 60th and requested a small cake and the concierge said it would cost $50 ???? So I would definitely give the hotel a 5 star rating but the service and food not so much, however overall the resort is beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Nightlife tip: Short drive from hotel

Don't go to the casino, very misleading. They take American money but the jackpots are in Pesos???

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Kimon D.
Pittsburgh, PA
Mar 24, 2013

Paradise............

If you want a vacation to Paradise then go to the Reserve at the Paradisius Palma Reale. I am a traveler who really appreciates service which is above and beyond as well as beautiful landscapes, accomodations and food.The Reserve has it all. From the first step onto the resort to the last step back to the airport you are pampered and treated like royalty. It is truly a Garden of Eden. The grounds are amazing. So Beautiful. The beach is pristime with beautiful sand and comfort is at a premium. Drinks being served by the amazing staff with smiles. It lacks for nothing. Most of all it's the People who make this resort truly spectacular. No resort or hotel in the world has nicer, friendlier or more genuine people wanting to do all that they can to make your stay the most memorable. Their training and natural personalities of the people they hire is a model for the hotel industry. People like Ladizon Reyes who helped check us in and made sure our stay was perfect and we had all that we wanted or needed. Pedro Paulino who made our breakfast every morning at the reserve perfect as he cooked eggs to perfection with a personality and smile to warm any morning. Also in the Gabi club breakfast was always special having Pedro and Josue Plutz waiting on our every little whim. Cristina Cubas who took care of all return arrangements with such amazing charm and efficiency. Estrella Garcia who truly cares about everyone she is engaged with at Mizu. Freddie Rodriguez who is at Vento with great service. Most of all I met someone who epitomizes "The Art of SERVICE" and all that it should be.. Kimberly Mercedes............... She worked at Nous in the morning for breakfast and at Vento in the evenings for dinner. I first met her simply asking her as she was hostessing at Vento where I may find a cigar in the resort. She not only gave me directions but she personally took me half way around the resort personally to the cigar shop. The next morning I saw her again at breakfast and she once again was totally enchanting and amazing. She not only along with Elizabeth made breakfast also amazing but inquired if I would be coming to Vento for dinner any time soon> I coincidentally had a reservation for there that night and told her I would be coming later that night. Once I arrived she had arranged a special table for us. One with fresh flowers on it and very romantic. She went so far above and beyond what any service I have ever experienced anywhere in the USA or abroad as well. Pictures, dinner service and all with a personality that makes here stand out in a resort that has the best service I have ever experienced any where in the world. I am sure that she one day will be a star within the Melia Hotel system. She has all the attributes that it takes and then some. I so hope Melia takes notice. She is an asset for sure to say the least. I was fortunate to find Vicente Rubianes who is a director for Melia and just had to tell him just how special Kimberly is as well as Izabelle who is a supervisor over at the Reserve.Words can not express how her personality and sincerity made out trip outstanding. If you want to receive royal treatment and service as well as to experience total relaxation mainly due to the people there at the Reserve and the Paradisius Palma Reale then you have to go. Everything is thought of and even the music playing throughout the reserve and all the acres of lavish grounds as well makes every moment a relaxing and memorable one. Again thanks to all the wonderful staff there at the Reserve that I have mentioned. We will stay friends and yes I will be back again and again. Speechless..... Kimon

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Gabrielat
Chattanooga TN
Mar 11, 2013

Luxurious. Paradise!

My wife and I stayed here during our honeymoon. Start to finish it was a fantastic experience. The location is beautiful and from the start we were treated like royalty. The people are so kind and personable. We loved our room. We stayed at the one bedroom master's suite. They graciously upgraded us for free from the reg one bedroom suite i had booked because it had two queen beds which we obviously didn't need for one married couple. The food was excellent and service unmatched. We had a very blessed time in the Palma Real.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short drive from hotel

Do the boogie off=road cart exercions they are awesome! Remember to bring some dollar bills for tips, although not required they really appreciate a few dollars for tips and it motivates them for even better service.

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Tobey Dad
Rhode Island
Mar 4, 2013

Great Vacation

This is my second time back to The Reserve at Paradisus Palma Real and was as good as the first time. Food was fantastic and Staff was very helpful. If you ever go the Aqua restaurant is a must, request Hamlet Rosa he is the best waiter at the resort. I would highly recommend this resort to anyone.The only negative is their Casino Weak!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Not Applicable

All Restaurants were good

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
fletcherman
Rhode Island
Mar 4, 2013

Excellent getaway for couples

This was our second trip at the reserve.The staff was excellent at the reserve and the paradisus complex.The food was was excellent and the bar areas were a lot of fun.The pools and beach areas are very relaxing.Very nice walking or running areas. A golf course only 5 minutes away that was okay. One downfall of the resort is the casino which needs an upgrade.I mentioned to the staff that they should combine the 2 casinos of the Melia Group into one. We did our gaming 20 minutes away at the larger casinos.We traveled with 3 couples and had a fantastic vacation

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Time-saving tip: Short walk from hotel

Go early and get your spot at the beach or pool. A few dollars here and there to the staff is greatly appreciated

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
xdorothy
Punta Cana, Dominican Republic
Feb 27, 2013

Great Birthday Getaway

1. Family oriented place ! 2. European people in majority. 3. Language: Spanish, French and basic English. 4. Friendly and very helpful staff. Beautiful resort !!! 5. Huge space and a lot of privacy. Clean. Smell nice everywhere you go (even beach/pool bathrooms). 6. Not a problem to find a sofa, yes sofa,pool chair, beach chair, because pool is huge. 7. Pool's bar, bars and buffet. Adult pool. 8. Kids zone and kid's pool. 9. Walking distance to Gabi beach or by golf cart. 10. Delicious food, OK drinks, Excellent beach and pool service. Gorgeous landscaping. 11. Do not forget to TIP ! These people work very hard for you to make your vacations unforgettable. 12. Reserve the Reserve... and Enjoy it !

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

In and out. Choice belongs to people. Buffet or Restaurant- you have plenty of choices. Fresh and very tasty food. Plenty of choices: pasta, meat, salads, vegetables, fruits, deserts... Hint: restaurant you have to make early reservation. Dress code for: Aqua, Passion and Vento !!!!

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

4
5.01.0
G1A1
Seeleys Bay, Ontario, Canada
Feb 11, 2013

Winter getaway

Very nice resort. The staff was very helpful and accomadating especially Juan Tiren at the Gabi Bar who was very freindly and made the best drinks. The only complaint I would have was that the rooms smelled very musty although the rooms were beautiful (we had the master swim up which I would recomend), and it was not just our room but our neigbours as well. Also I think it is a little over priced. We have been to other 5 stars that were just as nice or nicer for $1000 less.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
Flying all day
DMV
Jan 24, 2013

Excellent

Great Couples getaway. The staff the resort is excellent

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Head to the Paradisus Palma Real Main hotel for late night food

Review of The Reserve at Paradisus Palma Real All Inclusive

Reviewer score

5
5.01.0
pedserdoc
jersey city, nj
Jan 15, 2013

great trip

Great trip. The hotel has everything that you would need for a relaxing trip. Spacious rooms, Access to the beach and many pools, great food, complimentary towels and chairs, watersports right on the beach, spa, as well as several bars including free access to a late night danceclub and a nearby mall. . They will also take you in golf carts from one side of the resort to the other if you need it. Would highly recommend

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
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