Occidental Grand Punta Cana - All Inclusive

One of the lovely hotels I have ever seen all over Latin America. Staff is very nice, rooms are really good. The variety of food, drinks and activities is just amazing. I would recommend this hotel to everyone

Nice facilities. Food could have been better as it did not compare to that of other all inclusive resorts we have visited. Maids seem to come and go into the room any time they felt like it. Good reason to invest in the safe lock, even if it is $30 for the week. You have to pay for wi-fi, so take some extra cash. Emilio, Ony and Christian were awesome bartenders at the lobby bar.

First room was four flights of stairs and no elevator. Second room wasn't even cleaned. Third room was good! Right outside the pool and close to the beach. Food was so-so, but after two weeks, we had had enough. Not enough of a variety. Nothing to do for a teenager. Ours was bored by day 5. Also, not enough for small children. And last, but not least, the disco was open to outsiders of the resort and you had to pay for drinks. I thought this was an all inclusive.

The location is fine. The resort design is very good. The activities are as expected. The staff are friendly. It feels safe inside (outside is very unsafe, especially at night). But: Most rooms have mold from humidity. They have pluming issues. No hot water or water running out from the side of the bathtub because the tub was not setup properly. When it rained hard some rooms were dripping water from the ceiling, I was told. My first room was not usable. Could not sleep the first night because of the mold smell. I had to escalate to the travel agency and hotel headquarters in order for them to provide another room, a day after I arrived. Food was average.

From the minute we got there, we felt more like a burden rather than welcomed. The hotels advertisement (and most of the reason we booked with them) made us believe that we were getting a lot included with the all-inclusive fare. What should have been included in the all-inclusive was changed. When we booked, the all-inclusive rate included horse back riding, among many other things. When we tried to book this excursion on Wednesday, we were told that "two days ago our manager took that off the website, there is a fee". Nothing was done to accomodate us. The food was awful, and when we didn't like something, there was no apology. Usually, at all inclusive resorts, a different food option was offered. At the Occidental, it was not. The beach was beautiful, and the spa was very nice (but we did not receive our 15% discount as it said we would on the website). In order to have fun, we had to create the fun. Basically, I would not recommend this resort.

I was put in a room on the second floor, cause of a bad knee I asked for a room on a first floor. They did not have a Jr suite on a first floor, so they gave us an ocean view for the same price. The staff was the best.

We had a good time. Good place to relax and get away from it all if you like white sandy beaches and clear blue water

The beef sucks in all the retaurants. The best restaurant was the buffet and the Pizzeria. Under new for 2011 we did not receive the fruit platter, bottle of wine, nightly turn down service, special sea food dinner, 15% spa discount, in room bathrobes and slippers, in room beach towels, ceiling fans. We booked the Grand Concierge Deluxe.My son got a ear infrction from the pools that need more testing to keep the diseases out of the pools and we spent a day in the clinic and hospital.We would not go back unless they inprove their hotel as it does not deserve the 3.8 as posted on the [...]Website.

Overall our stay was ok - good, 3.5 out of 5. We spent 100% of our time on the resort, mainly at the beach and at the various restraurants. Hotel could use better organization, from the check-in to room cleaning. It took about 40 mins to check-in, and there were some irate guests ahead of us due to some sort of check-in issue. Rooms would be cleaned, then new towels would be provided several hours later. Rooms could use some renovations as the bathroom shower was pretty outdated and dirty from usage and time. 85% of staff was friendly and hospitable, made you feel welcomed.

First of all, the food was good, the staff was very pleasant,and hard working, but the hotel is in great need of repairs. There was no water pressure in the shower. The tiles were cracked, and when it rained there were many leaks. We won't be coming back to this hotel.