Occidental Grand Punta Cana - All Inclusive

I don?t know WHERE to start, this was my FAR the WORST hotel experience EVER! From check-in to check out there was problem after problem after problem!! Check-in It took me 5 hours to check in.. after flying all day this was the LAST thing I expected. I have traveled many a MDW weekend and although fully staffed, the front desk was fully unprepared. Food Awful, from the buffet to the buffet to the sit-down make reservation dinners. The Brazilian ? avoid it if you can.. the Buffets.. were hit and miss.. they had some edible veggies and fruit.. but uhmk goodness we went off site a few times to eat. I would have lost twenty pounds! The Oriental, Home Run (poolside restaurant), and the late night Pizza place was the best thing there.. I will say the Pizza was extremely good and the staff there was excellent, especially considering how busy they were every night! THE BLACKOUT AND LACK OF RUNNING WATER The hotel had TWO blackouts and no running water for HOURS! I was furious because we had just come back from swimming with the sharks and snorkeling anddddddddddddd I needed a shower! Staff I can only name 3 people (plus our maid) that was extremely friendly to me in the hotel.. Just about everyone from the front desk, including management, to the security were so rude it?s sickening. The pool was fair.. they need to redo the lining in the pool, but the grounds were immaculate. BUTTTTTTTTTTTTTTTTTTTTTTTTTTT my dress and shoes, as well as my girlfriend?s cover-up and shoes were taken from the pool while WE WERE THERE?! I just cannot believe it!! If I can?t say anything else, everything OUTSIDE of the rooms was well-kept - definitely the only selling point of this poorly run establishment! Mangu?s was fun (club connected to the hotel), however, we did not get there until super late.. seeing they are open until 6/7am! The music was great and the set-up was very nice. All in all, I would NOT recommend this hotel to my worse enemy! They need a makeover in rooms AND staff AND not to mention the FOOD!!

This was easily the worst travel experience of my life and I travel quite frequently. Everything that could have gone wrong, did. Our toilets were leaking and over-flowing, the ceiling was leaking. We were forced to stay in a room with a few inches of standing water. The hotel did NOTHING to accomodate us!!!

We booked a Royal Club Junior Suite thru Orbitz, we checked in an they brought us to a room. Not the room we paid for. We spent 2 days fighting with the hotel and the Orbitz Representative on site and the issue was not resolved. The hotel itself was dirty, the food bad, and if you want to go off the resort, don't bother.. it's even worse out there. The weather was warm, and the ocean nice, but don't think you will sit on the beach in peace.. there are walking vendors that harass you all day.

The one thing positive I will say is the place was clean, however NO ONE spoke English even in the resort and the largest pool was empty the first two days I was there. Without the pool there was not much to do, the beach was nice but they gave me towel vouchers but noone knew where to get them. There was a club on site and that was the salvation for everyone, However, I never found out..... I was on my death bed. We also had a blackout in our building with no explanation not to mention they hound you constantly to attend timeshare demonstrations. Oh and the food almost KILLED me. After day two I stayed alive by eatting only pineapples and toast. The climax to the trip.... Wait for it...... I paid for a round trip shuttle to/from the airport and it never showed up and I had to pay additional for a cab in order to not miss by blessed plane ride home. The DR is dead to me ....

Were do i begin, got there air conditioning did not work in the room, argued for 2 hours until they switch my room terrible.the air condition was still terrible. then finally got that , thought i was going out to a nice dinner. the food was inedible, i wouldnt feed it to my dog literally i kid you not. My friend ordered beef medallions in which we are still waiting to recieve his dinner 5 days later.. No one spoke english. the liquor was bottom of the barrel. Soo the 2nd day i paid 300 more to upgrade to the royal club to get better liquor and food,which they considered absolut the top shelf and the food got a little better but had to pay for it.. DO not stay here you will get sickk. and do room was cleaned terribly there was still soap scum on the toilets and no towels folded

It was the worst they didn't have our room we had to sleep in another hotel that we didn't pay for it. The rooms smell and my bed had ants. The staff are super rude and unprofessional. I would not ever go back or book with orbits. I went to have a good time but I didn't enjoy anything. I'm demanding for orbits to do something because I book with you guys thinking that I was going to have fun.

The hotel was overbooked and we were sent to another hotel, and then had to come back to that hotel. So we moved multiple times within our 3 night stay. Horrible experience!!! Not relaxing at all. I am a returning guest both of Punta Cana as well as this resort, but this trip was not good!!!

I was so excited for this trip and was completely disappointed from day one. Our room was absolutely disgusting. Rust around the toilet, scum on all the fixtures in the bathroom, room had musty smell, moldy and dirty lamp shades, a fan that didn't work, patio door that didn't lock and only a few channels on the television. We asked several times to upgrade our room and was told that the hotel was completley booked. We were not happy with our room until the 3rd day of our trip after going to the front desk several times a day for a new room. The staff was not very friendly with an acception of a few staff members. The food was not that good all around. The hotel needed a major update. Overall we ended up not having a good vacation because the first few days of trying to get a new room really drained all of our excitment. Definitely not a place that I would return too!

We don't know where to start but [...] should be ashamed to sale this hotel to anyone ,the same goes to American Airlines . No Hospitality at all and no respect just lies and rudeness to English speaking people. Beware many people had food poisoning including 4 members of our family . Plus big musty smell from mildew in many rooms .

Simply put...the worst vacation I've ever been on. The Hotel is a horrible place. Every American staying there felt the same way. Many actually packed up and left. Food and beverage just horrible....and will make you sick. The rooms are really run down and hardly air conditioned. DO NOT go to this hotel if you are used to the American standard of living!!!