Occidental Grand Punta Cana - All Inclusive

We loved everything about the hotel and the way the staff treated us. Everyone was friendly. the only thing that was missing was dancing music for the older generation. We aren't into regeaton! More music from 60's, 70's, so we can enjoy our evenings more because we still like to dance! We plan on going back, if Jehovah permits, next year!

The hotel bathroom was a bit old. Also, I recall my reservation in cluding transportation to and from the hotel yet there were no documents provided to me and I was charged $70 for transportation. The hotel staff pestered you to attend a timeshare meeting which we were forced to attend in order to get reservations in their restaurants.

We relaxed by the beach & pool. We tried to book horse back riding the day after we arrived and they were booked. We asked for help to see if there was another way of arranging for us to ride the horses & the gentleman at the check-in desk sent us to a fellow who then send us to the rude receptionist who said: (God, give me patience with these people wanting to ride horses) in spanish. We walked away and went to the beach. Everytime we asked quesions, we were sent to 3-4 people before getting an answer. Once they answered our questions, they would walk away without asking if we had further questions. In addition, the hotel has people selling excursions at the lobby and each individual gave us different pricing. I found that very disorganized. Other resorts and cruises I've been on treat me with alot of courtesy,are attentive and the staff smiles. The coffee was great; my spouse enjoyed the food; I would've prefer my food hot, not warm. IF I ever go back to Dominican Republic, it WON'T be to that hotel.

not much to talk about

Me and my hubby went to this hotel for our spring break vacation and we were concerned due to the bad ratings but it was not bad at all. When we got there we made SURE to get one of the newly renovated rooms and it was right by the beach. The staff was great and everything else...we got drunk all day and everyday haha...oh yeah the only bad thing was the bfast wasnt the greatest but other then that couldnt complain and the nightclub MANGUU didnt close til 8 a.m awesome!! haha i think for spring break time young crowd will def like it

Great beaches, beautiful, well kept pools but terrible food, and terrible customer service.

The hotel was overbooked and we were sent to another hotel, and then had to come back to that hotel. So we moved multiple times within our 3 night stay. Horrible experience!!! Not relaxing at all. I am a returning guest both of Punta Cana as well as this resort, but this trip was not good!!!

It was the worst they didn't have our room we had to sleep in another hotel that we didn't pay for it. The rooms smell and my bed had ants. The staff are super rude and unprofessional. I would not ever go back or book with orbits. I went to have a good time but I didn't enjoy anything. I'm demanding for orbits to do something because I book with you guys thinking that I was going to have fun.

This hotel and its facilities were outstanding. Avoid their 'ploy' to attend the VIP tour and vacation club 'trap'. Club is great if you travel a lot and can afford the $22,500 to join. I passed ... the 45 minutes lasted more like 90 mins. I'd rather have been a the beach.

The property and rooms were very well kept and attended to. The lighting was very good and made us feel safe when walking at night. The entertainment was awesome, something for everyone. When reporting a problem with the water not draining properly in the shower, it was fixed within 36 hours.