Occidental Grand Punta Cana - All Inclusive

Im celebrating my anniversary at Occidental Grand, When we arrive to the hotel our first look, was fantastic for us, when we arrive to the room i started to inspected and we found that the lock of the window was breaked, the iron clothes dosen't function, and the room smell humidity. So the room was not very clean at all, Oviously i informed inmediatly and they come really fast to resolve the room's problem. So I have to give an A for the general service of the Hotel. I recommend the four track travel and carry some money with you to buy coffee and chocolate to a beautiful family on the road.

The hotel staff are extremely pleasant and helpful. There is always something to do and the resort is a great experience.The entertainment staff will make sure you have a great time! Be careful of the taxi's and be sure to learn a little Spanish before venturing off the resort.

I keep my vacations simple, I like to relax on the beach , eat good interesting food and meet nice people. I expect everything to be in working order in my room and assume it will be cleaned daily. I expect that the resort also will make every attempt to maintain it's appearance. This is the second time I have visited Occidental Grand , and hopeful not my last.

Selected this all inclusive based exclusively on low price. Was prepared to find just OK hotel and was very surprised to find all ammenities superior, with friendly staff. Grounds and beaches are beautifully maintained. (Be prepared to be pressed to join "VIP Club" with special suites, private dining and beach. OK perks if you want to shell out thousands for a lifetime contract!) Was more that happy with my "regular" room and beach. Very convenient to be able to pay in dollars for incidentals and tips. Will definatly return!

This is our 3rd time to Punta Cana. Food was very good compared to Natura Park - did not get sick. Hotel is pushing tourist to join their vacation club. They should put more effort in updating their rooms. Very good walking paths to beach. Drinks were plentiful. Speciality restaurants were excellent. The process to make reservations was slow - wait in line beginning at 8:00 am. The hotel was 30 minutes from airport. Taxi rate is fixed at $35. for two.

We spent most of the day on the beach. Staff was very good to us. Bar did not offer any top shelf liquor. Wine during diner was not good at all. It was watered down. When we stayed at other resorts at Punta Cana they had more activities for the adults during the course of day - ie: coed contests around the pool to win prizes(bottle of island rum, bottle of wine during dinner) This is a great way to break the ice and meet other people. Coed arm wrestling, water basketball/vollyball, pong, tug of war, boce ball, etc.

beach was nice food in main restaurant was good italian restaurant was not good

The beach and hotel grounds were fantastic! The room was very good,and The staff were friendly, however the food was mediocre. I didn't appreciate the time spent on the sales pitch to join the occidental club.I also had a problem with COCO Tours which was the transportation to and from the airport.The Coco tours representative kept my travel itinerary and also my travel voucher for the "roundtrip" transportation. then claimed I had no such arrangements!! It was eventually straightened out, but again took away from my enjoyment. Snokeling and horseback riding were included in the "all inclusive" plan that I purchased..no information was provided as to how and where to do these activities. A man approached us on the beach in regards to horseback riding and said it would be 30 minutes in a corral! while others that paid 35$ were to ride on the beach,this was discouraging. I am disappointed and doubt that I would book my hotel stay with Occidental resorts again.

I was only there for maybe 10 hours overnight before moving to a different resort where I was to stay for five days. The stay at Occidental was only intended to be very short. It all looked good though! It looked like a "10" for spring break people!

Hotel seemed nice by the look but when we got into our room there were leaky roofs, dirty beds, empty pools (due to a storm and out of their control), and bad customer service. Noone would help us get the issues fixed until I got hateful on the Friday b4 we left which gave us 1 day to enjoy. They did give us a complementary vacation of 7 nites but now that we are planning they will not return calls, emails or allow us to book that free trip. Not that I want to return but was hoping to have a better trip next go around. Every nite there was grit in our bed from the walls and ceilings, water on the bath floor due to a leak, fridge did not work and yet noone wanted to fix these issues that I paid for. You cant walk through the facility w/o being bugged to upgrade to the royal club and when you have a complaint all they can say is "IF you were in royal club you wouldnt have these problems" I should get what i paid for whether I am in the royal club or not. I do NOT recommend this resort at all. Beaches were about the only thing nice about it. Waste of my money for sure.