Occidental Grand Punta Cana - All Inclusive

for a wedding it was unorganized. For a vacation it was quite lovely. Staff were amazing. All wanted to go that extra level for you. Wish there was a disco on the resort that was all inclusive drinks. Entertainment at night was lacking.

This resort is horrible from the rooms to the staff. Our room had a leaky shower that went unfixed after 3 complaints to the service, there were bugs in our room, I was bit numerous times. The ceiling had holes in it allowing rain to enter the room. The staff members at the front desk, wait staff & guest service were rude and not willing to work with us to fix the problems we were having. The food was horrible, very hard to get a reservation at one of the restaurants. The resort is run down, the light fixtures were hanging off the walls, there were broken & missing tiles and holes in the walls, door knobs missing, toilets that didn't flush. This was my first trip to Punta Cana and unfortunately the resort spoiled our entire trip. I would not recommend this resort to anyone.

If you are looking for a fun place to stay the Occidental Grand Punta Cana is GREAT!!! I just arrived back from my second stay at this resort and this stay was just as fantastic as the last! The resort is very clean, the rooms are nice, and the staff is beyond amazing! Keep in mind this is not a 5 star so you dont have servers bringing you drinks on the beach but you will not have complaints. The food is decent and you have a pretty good variety. The staff will definately make your stay worth every penny!

Overall this resort gives fair value for your money. Not much special included. Could have included snorkeling. Food was average although the desserts were very good. None of the meat offerings were impressive, the steakhouse and the oriental were the best for this resort but not top shelf. Most of the service staff spoke little or no English so often had to refer to someone else. The beverage selection was poor unless you wanted to upgrade for $70.00 a day extra. The vacation club reps were a bit pesty but could be rebuked firmly.

The best thing about the resort is the size and location. It was a perfect size where everything was close by and you didn't have to walk to far to get the pool, beach, or restaurants. The grounds were clean and well kept. The beach was beautiful. Rooms were nice although we had to ask for a few things. The food was just okay, the restaurants were definitely better than the buffet. The nightly shows were fun and it was nice to have something to do in the evening. Not very many staff members spoke English which was very frustrating. For the price is was a good value but I think if I go back to Punta Cana I will try a different resort.

the staff was flirtatious and annoying trying to sell you stuff while you were laying at the pool or beach. the jacuzzi costs 10 dollars per person for 20 min....stupid!! they never stocked the bathroom with new shampoo and beach towels. everything else was ok its a vaca in the carribean cant go too wrong but the room was sad and the employees trying to sell you everything and anything at outrageous prices....they try to get you to go to upgrade your room and listen to them for 90 min....so they can take more money from you and make you a "gold" member...gold my @$$ dont fall for it....i still will go to punta cana but next time @ a new hotel...

my experience was wonderful. the staff went above and beyond to make sure our stay at this hotel a true experience. If I were to give this hotel 5 stars it would be because of the staff. One staff member who stood out the most was Beatriz a member of the house keeping staff. over all we had a great time and would return.

The bathroom tub was peeling and our cleaning lady kept forgetting to give us two of everything. The room looked nice on the surface, but didnt have a safe. We locked up the jewelry in suitcases and carried the passports with us. Buffet food was about 5/10 and the restaurants were 2/10. Ive had better food on cruiseships, but the drinks were spectacular, so that made you forget about the mostly subpar food. SPA and nearby club was nice too. Id give the entire experience a 6, but Ill need to check out other resorts to see how they compare.

VERY UNHAPPY!! CAN"T WRITE WHAT REALLY HAPPENED. WEBSITE WON'T ALLOW IT! CHECK OUT MY REVIEW ON THE WEBSITE FOR THE HOTEL

I must say that the hotel location is great and the hotel itself is beautiful. Like most vacation clubs, we were hassled by timeshare staff but after spending 30 minutes with them and receiving a free gift (souvenir I gave to my parents when I returned), they left us alone and let us enjoy our time there. Though you can't predict the weather, unfortunately it rained but there was plenty of sun in between for tanning and drinking by the pool was great. The pool was frigid cold. I also loved the pools and how they surrounded every building and still enjoyed going to them, regardless of not being to tolerate the temperature for very long. What really killed this trip for me was the all-inclusive meals. I'm a terrible cook, and I could've prepared food better than this. It was by far the lowest quality food I had ever seen and I had to limit a lot of my choices to what appeared sanitary (lot of buffet items sat out ALL DAY). And don't get me started on the so-called "reservation" restaurants. We came in late and couldn't book a reservation for the day we arrived or the day after because it had already filled up. We ate at their italian and mexican restaurants. I've never seen italian food prepared so poorly in my life. The mexican restaurant was tolerable but equally mediocre. I will say that the room was lovely and a lot better than I imagined. It was spacious, had a balcony overlooking the pool, and had a rustic villa feel that I wasn't expecting for an all-inclusive place. All in all, I had a great time drinking and exploring Punta Cana. My girlfriend and I were satisfied with the value of this trip, and would consider returning to Punta Cana, but not at this resort (most due to lousy food).