Occidental Grand Punta Cana - All Inclusive

the place is great, the staff could be a little nicer but overal i would go back there.

Now my mother always told me that if I don't have something nice to say, don't say anything at all. So this review will be hard for me. Pros- Beach is Beautiful. Water is Perfect. Pools are clean. Grounds are well kept. Drinks are acceptable. Beer (local) is very good and cold. Bartenders and cleaning staff are pleasant. Cons- Room was dated, unclean, ant infested, and had mold and mildew damage, Bathrooms were flat out-disgusting with the floor flooding every time we took a shower and the drain not working. Towels were not clean, even when just replaced. Staff was rude and innatentive, Many of the ammenities were closed during our stay (including the much talked about all-night brick oven pizza place!) and one of the pools. The buffet got old quickly and honestly was not very good. The Resort is Just Tired. They need an update and a complete revamp of the staff and food. The attitude of the employees is honestly that we are an inconvenience. They only time they would even act courteous is when you had some cash for them. I brought a fair amount of money to tip (a few dollars in the room every night) and for the bartenders. The food is ok, but much of the buffets are recycled to the next meal and it’s pretty obvious. The location is good, and the grounds are beautiful, but just the combination of the horrible room, some funny food issues (some things were unidentifiable, and we would play games guessing what they were by taste and texture) and the rude staff (aside from the bartenders) made it a less than relaxing visit. We actually found back ways around the resort to skip the Relentless Vendors harassing you for nick-knacks and Jewelry. Not to mention the innapropriately dressed ladies trying to snap a picture with you for cash, or the Python handlers trying to put a snake around your neck for pictures as well. The nightly shows were straight from 1991 with a MJ show as well as some attempt at representing the native Taino people. Now we expected some international guests there. What we didn’t expect is that 75-80 percent of the guest there were Russian. Just an FYI. Without a top sunbathing is frequent, so if you’re going with a family, that’s something to consider. The companies in the hotel did a great job setting up our Ziplining in the Jungle and excursions to Santo Domingo. We really were just looking for any excuse to get off the resort, but they did a fantastic job and were professional at all times. I am by no means a snob, but dang, this place was bad. Having stayed at an All-Inclusive in Cancun last year, I felt like I was staying at a 40 year old Truck Stop in comparison for MORE money.

I have been to the Dominican Republic 19 times and have stayed at several different hotels. I feel that the Occidental Grand gives you exactly what you pay for. The rooms were clean and well stocked. Our air conditioner broke on Day 4 and it was fixed within 2 hrs. All the staff were SUPER friendly and are willing to assist with everything that you might need. The food is great if you like buffet style which offers something for everybody. The beach was always nice and there were plenty of spaces to lay out on the beach as well as the pool. The best part of the hotel is the nightclub Mangu! It is a tourist and local favorite in all of Punta Cana. As someone who can really speak from experience, you really get what you pay for and its a good time. I see other people complaining but hey you are not staying at the Ritz Carlton remember that and you will have a great time!

for a wedding it was unorganized. For a vacation it was quite lovely. Staff were amazing. All wanted to go that extra level for you. Wish there was a disco on the resort that was all inclusive drinks. Entertainment at night was lacking.

This resort is horrible from the rooms to the staff. Our room had a leaky shower that went unfixed after 3 complaints to the service, there were bugs in our room, I was bit numerous times. The ceiling had holes in it allowing rain to enter the room. The staff members at the front desk, wait staff & guest service were rude and not willing to work with us to fix the problems we were having. The food was horrible, very hard to get a reservation at one of the restaurants. The resort is run down, the light fixtures were hanging off the walls, there were broken & missing tiles and holes in the walls, door knobs missing, toilets that didn't flush. This was my first trip to Punta Cana and unfortunately the resort spoiled our entire trip. I would not recommend this resort to anyone.

If you are looking for a fun place to stay the Occidental Grand Punta Cana is GREAT!!! I just arrived back from my second stay at this resort and this stay was just as fantastic as the last! The resort is very clean, the rooms are nice, and the staff is beyond amazing! Keep in mind this is not a 5 star so you dont have servers bringing you drinks on the beach but you will not have complaints. The food is decent and you have a pretty good variety. The staff will definately make your stay worth every penny!

Overall this resort gives fair value for your money. Not much special included. Could have included snorkeling. Food was average although the desserts were very good. None of the meat offerings were impressive, the steakhouse and the oriental were the best for this resort but not top shelf. Most of the service staff spoke little or no English so often had to refer to someone else. The beverage selection was poor unless you wanted to upgrade for $70.00 a day extra. The vacation club reps were a bit pesty but could be rebuked firmly.

The best thing about the resort is the size and location. It was a perfect size where everything was close by and you didn't have to walk to far to get the pool, beach, or restaurants. The grounds were clean and well kept. The beach was beautiful. Rooms were nice although we had to ask for a few things. The food was just okay, the restaurants were definitely better than the buffet. The nightly shows were fun and it was nice to have something to do in the evening. Not very many staff members spoke English which was very frustrating. For the price is was a good value but I think if I go back to Punta Cana I will try a different resort.

the staff was flirtatious and annoying trying to sell you stuff while you were laying at the pool or beach. the jacuzzi costs 10 dollars per person for 20 min....stupid!! they never stocked the bathroom with new shampoo and beach towels. everything else was ok its a vaca in the carribean cant go too wrong but the room was sad and the employees trying to sell you everything and anything at outrageous prices....they try to get you to go to upgrade your room and listen to them for 90 min....so they can take more money from you and make you a "gold" member...gold my @$$ dont fall for it....i still will go to punta cana but next time @ a new hotel...

my experience was wonderful. the staff went above and beyond to make sure our stay at this hotel a true experience. If I were to give this hotel 5 stars it would be because of the staff. One staff member who stood out the most was Beatriz a member of the house keeping staff. over all we had a great time and would return.