Now Larimar Punta Cana- Unlimited Luxury

Just got back from a 5 day stay at NOW Larimar Punta Cana. We had to change rooms three times; first room had a large opening in the wall between the bathroom and the bedroom which was covered by a bed sheet tacked to the wall. We decided to pay $250 extra to get upgraded to "preferred club" and were moved to a different room which this time had a wall between the bedroom and the bathroom. The room smelled like mildew/mold with a strong baby powder air freshener, it was horrendous. Even though the air conditioner was at full blast it was still very muggy and nasty in the room. That evening we noticed some bugs scatter across the floor when we turned the lights on in the bathroom, we didn't think anything of it until we saw some more crawling in the room later that evening. We killed one and put a drinking glass over the other to get a better look of what it was. It turned out to be COCKROACHES. We immediately called the front desk and asked for someone to come clean it up and demanded to be moved to a different room. The staff was very rude and disrespectful. It took someone almost an hour to come up to our room which when they arrived the found the situation to be funny. We demanded to speak to the manager and we were told that he would not be back until the morning and told us to sleep in our room until the next day. After repeated phone calls to the front desk and some complaining, we were finally moved to a different room. The third room had a broken air conditioner which made a very loud noise and the mini fridge didn't work as well. They told us that it will get fixed the next day. We have already wasted 2 days moving rooms and getting hassled around. The next day we spoke to the apple rep in the hotel that was also very rude. At this point we didn't want to spend another minute in the hotel but had no choice. All they could do for us at this point was fix the air conditioner and the mini fridge. The restaurant staff was nothing to brag about, we had to retrieve our own silverware and drinks since not one of them came up to our table the whole time we were there. When you call room service, be prepared to wait at least an hour. Same goes for water and towels which the cleaning service would forget to replace daily. The hotel is rated six apples (more like six rotten apples if you ask me) on the apple vacations website which was one of the main reasons we decided to stay there. I find the hotel description and the rating to be very misleading as I would rate this hotel no more than one apple. I have stayed in Punta Cana many times at many different resorts rated four / five apples and had an amazing time. I would have never thought that we would have such a disturbing experience at a six apple rated resort.

Excursions were good went on the Dolphin explorer, was very nice. The language barier was horrible, the food was awful and still feeling the effects of that (awesome). All-inclusive, not hardly. Everything had hidden fees. I was really dissappointed with the resort and felt a little decieved. Honetly I would never return to the Domincan Republic again. This was my honeymoon, how bad I felt for my wife. Oh yeah and no tipping?.. Right, if we didnt tip we didnt get service. Just a bad trip

The front desk staff was incredibly rude and laughed at my group several times when we asked simple questions about various services offered at the resort. I have never been treated so poorly by hotel staff before. We paid to be upgraded to the Paradise Club but the service was still sub-par. Also, the food was not good. Breakfast was ok but lunch and dinner were pretty much the same thing each day. Definitely eat at the specialty restaurants because the food is much better there and there is at least some variety; however don't plan on having a long relaxing meal because you are basically kicked out in an hour. You had to tip pretty extensively to get any service. Overall I was really disappointed in this resort and would not ever go back or recommend it to friends. If you are on a super budget and have really low expectations then maybe this place is ok, but I would definitely go somewhere else if it is feasible.

Group of six traveled for 3 nights Saturday, May 1 - Tuesday, May 3. We were two couples and two friends aged 30-46. Often travel to Punta Cana about three times a year and recently stayed at Dreams Punta Cana in January 2011.This hotel became the NOW Larimar on May 1 (part of AMResorts owners of Dreams, Secrets, Zoetry, etc.) Because of the parent company's reputation, this trip we decided to book a Preferred Room at the NOW having enjoyed the same accomodations at the Dreams a few months ago.Check-In: Bell boys meet you at the taxi and line your luggage up outside. You are shown the lounge check-in for preferred members. You then have to take your check-in materials back outside and show the bellboy your bags (out of maybe 60+ bags that are now lined up outside).The hotel was being transitioned the next day to the new brand and the details had yet to be figured out. Saturday, you needed reservations for restaurants, but as of Sunday they weren't sure what the process would be. Wristbands were given to us, but they weren't sure what the policy would be the next day.Room: We stayed in 2162, preferred room, "tropical view" with a balcony jacuzzi. Our view was of a service road directly in front of us with no divider from our balcony to the road. You could put your hands into our jacuzzi from the service road as golf carts zipped by. The mini-bar was NOT stocked, the upgraded room service menu never arrived. Our TV cable didnt work and had to call to have it fixed. There was no turn down service at night.Food: French restaurant was decent, italian wasn't awful, "steakhouse" was gross. Buffet food was tasteless.Service: No bar service on the beach - nope, get up and get your own. Breakfast service which was supposed to be a la carte for preferred members, sorry the staff didnt get that memo. When we showed the included extras that were supposed to be included with Preferred service, the front desk manager was rude and asked that I show them exactly where on the website the information was included and then printed and highlighted the asteriks. There seems to be a misunderstanding about the phrase "in suite" as in your room and "in Suites" meaning only in rooms designated as Suites. Good luck trying to speak to someone that is first rude and second knows everything especially one who has no regard for providing customer service. Thank you [...]for making sure that we will not return to your hotel again.Guests: This past weekend was Friends and Family weekend. There was roughly a 5:1 ratios of Friends and Family to ever 1 regular guest. This meant dominoe's were played on the tables in the snack buffet area on the beach and you were unable to get a seat to eat, people were in the pools with their jeans. The ice-cream machine was constantly broken by all the kids runninng around the resort. People were loud at all times running in groups of 10+. Places ran out of food.It is such a shame that such a beautiful property lacks proper management and the service is so severely lacking.For the price difference (less than what we paid here), stay at some other great hotels in the area:Dreams Punta CanaMagestic EleganceGran Bahia Principe AmbarRiu Palace Punta Cana

Bel hôtel, jolie piscine, grande plage, nombreux restaurants, cuisine correcte, personnel serviable, prix accessible, mais rien d'original, rien d'exceptionnel, que du bien banal et sans intérêt. Cet hôtel a bien des qualités, mais aussi d'innombrables défauts. Lorsque l'on traverse l'atlantique ou vient de loin, pourquoi se contenter d'un hôtel comme celui là, comme il en existe partout dans le monde et nécessairement bien plus près de chez vous. L'avion coute cher, alors le séjour doit être à la hauteur de cet investissement et de la beauté de Punta Cana. Ici, il ne le sera pas. Les noms des types de chambres sont trompeurs. Ils ne correspondent absolument pas à la vue : - "Garden view" : bâtiments neufs très en arrière (vue sur jardin ou piscine de ce petit hôtel arrière plus calme, réservé en principe au courts séjours et aux personnels des compagnies aériennes), zone apparaissant en travaux sur l'image satellite proche du "NH Punta Cana" (rien à voir avec l'hôtel "Secret" de la même chaine, situé à côté). - "Tropical view", "Océan view" ou "Pool view" : bâtiments anciens entre plage et lobby (vue passage, jardin, mer ou piscine), correspondant sur l'image satellite aux 2 barres de part et d'autre de la piscine, la partie côté plage étant nommée "Preferred Club". Attention, de nombreuses chambres ont une salle de bains totalement ouverte sur la chambre, avec de simples portes vitrées pour la cabine de douche et pour les WC. Ces chambres sont pourtant attribuées sans aucun discernement selon les occupants ou avertissement préalable auprès du client