Natura Park Beach Eco-Resort and Spa - All Inclusive

On arrival at this hotel after a long time traveling we attempted to check in at Natura Park I was told by the front desk clerk that the hotel was OVERBOOKED. I asked to speak to the Front desk supervisor and explained to him that this vacation was already fully paid for. The staff were extremely unfriendly ,treated us like we were bothering them and did not seem to care. They informed me i would be put in another closeby hotel. We waited 2hrs at the front desk and an were refused access to a phone to call the our travel agency.. We asked to speak to the hotel manager , they refused to track him down. We had no other choice but to be "bumped" as they termed it to another nearby hotel . Horrible experience at this hotel and would not recommend it to even a dog !

The hotel was nice but the room seemed to need a little renovation and ventilation because it had a humidity smell. The food was good except for the special restaurants (Italian and Seafood). My boyfriend and I couldn't even taste the food and decided to go back to the buffet area for our dinner. The beach is clean! Something that I really enjoyed was the shows that they had every night....very entertaining! But definitely, I wouldn't go back to this hotel...

Besides my cell phones that were stolen by A SUPERVISOR OF ONE OF THE RESTARUANTS, service was horrible. Food was bland, lacking variety, the good food was gone instantly. The buffet frequently ran out of plates, tables lacked silverware, and some tables too small to sit at. There was no choice of restaurants; we were told where to go and when, and were only allowed 3 evenings of a la cart dining. Restaurant service was lacking; we were ignored at times. Housekeeping was inconsistent. Washcloths were left only twice in 8 days. The minibar consisted of only 2 bottles of soda, 2 cans of beer, and 1 bottle of water. The only 110 power outlet in the room had no 3rd prong, and would not hold a plug. Maintenance basically said, "tough." A spotlight blared in our balcony all night. The bed-hard. Bathroom tiles and tub needed refinishing, and the retractable drying rack was broken. The TV-horrible reception. Our map and information was inaccurate, w/hard-to-read print on scrap paper w/someone's personal information on the other side. There was no listing for room service. This is NOT an Eco friendly resort! The back is trashed w/broken tile and glass, chairs, tables, trash, broken down tractor equipment, seaweed-it's horrifying. The ATM on the property is set up incorrectly- only accepting cash withdrawals from savings. Spa reception was rude, and messed up our reservation twice! There was no air conditioning anywhere but in our rooms. The beach itself is overcrowded and not upkept, littered with trash and seaweed. We were harassed by vendors on the beach and on the main paths of the resort. The pool patio was also overcrowded. The resort advertised jet skis; there are none. There was no advertising of some events nor free watersports. Nightlife was lacking-1 show nightly.