Hotel details

Excellent vacation

Sharon Nov 14, 2009

Would recommend to a friend!

This was my first experience with an all inclusive. The check in was quicker than anticipated. We were done in about 15 ... mins. The room was spacious enough, though the balcony was tiny. The bathroom was adequate. The tub retained water while the shower was running, & the water couldn't maintain a constant temperature. Also, the tub was difficult to get in and out of as it was elevated without a step for convenience to access it. The key stopped working and we were locked out of our room for an hour until we could get it replaced on the first day. The room door was also easily pushed open after closing. The striker plate was replaced in about 15 mins. after alerting the desk. The 2 pools were huge. There were plenty of chairs and shade. Also, the landscaping afforded a lot of privacy so it didn't feel like you were at a massive complex. The beach also had plenty of chairs. The water did have a lot of seaweed, but it was not annoying as it mainly stayed at the bottom. We traveled with a professional chef, and he felt the food was above average for an all inclusive. The only restaurant we ate in that was not impressive was the Japanese. It was a basic hibachi experience. Also, the French restaurant was not memorable. The best were the Italian, the Dominican, the American (I sent back a steak because it was over cooked for me, & they brought another quickly that was amazing), and the Mexican. Breakfast buffets were very good and varied a bit day to day. The service was EXCELLENT. The staff was always smiling,singing & dancing to the music playing. They brought drinks as fast as you could drink them. They are some of the nicest people I have ever dealt with. The shows were not very good, but the musicians they had were excellent. The many bars and seating areas were large and comfortable. The common areas are really well decorated and pleasing. Be prepared if you are not a smoker. People smoke everywhere. The trolley runs all over the resort, but we chose to walk and it wasn't oppressive. If you do choose to walk, wear flats as the walking surface is stamped concrete. It looks like paving stones and is uneven. As far as being harassed over the vacation club, we had no trouble with saying no and the salesman accepting it. You will need some Spanish as the help speaks English, but doesn't always understand what you are asking. As an example, I asked four different ways how long check out would take and the girl kept telling me I could come at 10-11am. There is a very diverse clientele with people coming from South America, Germany, Russia, England, and I thought I heard Polish and French. Overall it was a great vacation and I would stay here again.

Fantastic Vacation

Laura Nov 14, 2009

Would recommend to a friend!

The hotel was beautiful. The staff was very helpful and friendly. Had no problems making reservations for dinner at one of ... the many wonderful restaurants. Check-in took about an hour or so, but we were asked to sit down and drinks were brought to us as we waited. The beaches and pools were great. The rooms were very clean. Over all, the best trip I have ever taken. Will go back next year!!!

GREAT VACATION IN PUNTA CANA

Friends Nov 11, 2009

Would recommend to a friend!

Excellent Food and Accomodations. Beautiful location. ...

unbeatable location for the price

Ken Nov 9, 2009

Would recommend to a friend!

Our experience was great. This was our second trip there and it did not disappoint. ...

Enjoyable Vacation

Mary Nov 7, 2009

Would recommend to a friend!

We stayed at Melia Caribe Tropical last year and thought it was great. We decided to stay there again this year. The food was ... good, the beach was fabulous. But I was disappointed in the maid service. We arrived early and when it was check-in time (3 PM), our room was not ready. We waited until almost 5 PM to be taken to the room and the 2 maids were finishing up. I couldn't believe that if you had to be out of your room at 12 noon that it would take 5 hours to prepare for your next guests. On 2 different days, the maids came at 4 PM to clean our room. My husband told them just to give us clean towels and forget about cleaning the room that day. Otherwise we had a great time at this hotel.

GREAT VACATION SPOT

DROD Oct 27, 2009

Would recommend to a friend!

THE HOTEL STAFF AND ROOM WAS GREAT. EVERYONE IS EXTREMELY FRIENDLY AND HELPFUL. THE ONLY FALL BACK I HAD WAS THE ROOM ... CLEANING AND RESPONSIVENESS WITH FRONT DESK.

Paradise!

Honeymoon Oct 27, 2009

Would recommend to a friend!

Beautiful resort, friendly staff, and great location! The staff tries to get you to upgrade to different packages, but you ... have to understand they make commison on everything, and they're not paid a whole lot.

our first all inclusive vacation

richred Oct 22, 2009

Would recommend to a friend!

For the most part it was a very relaxing week.The pool area near the bar is where you want to sit,since they don't have ... anyone serving drinks.They have plenty of huts to sit under when you had enough sun.This place is gigantic,they have shuttle trains that take you to different places within the compound.It runs about every 10 min.I am unsure if they had a shuttle bus to take you to a nearby shopping mall,if they did no one told us about it and we didn't ask.On the day we were checking out we seen a bus in the parking lot that looked like it could have been used as a shuttle shopping bus.We never left the compound because its a long walk to get to the front gate.The food was good at most of the places,but we didn't like the buffet.

fabulous getaway

marcelaf Oct 17, 2009

Would recommend to a friend!

The hotel was beautiful and the staff was super friendly and cordial. I have to say you MUST get Royal Service. It made such ... a great difference in our stay and the extra money was worth every penny. The Royal Service restaurant and pool are top of the line. They have great food and service. The staff recognizes and remember your food and drink preferences. They greet you nicely every day. We ventured to the non-VIP area of the resort and although it was nice, you could see the difference in treatment and quality of service, food, and concer of the staff. The rooms were nice but they need to be updated. The TVs didnt work in all channels, the pillow covers had some mold and had to request to change them, no ipod station, no CD player (important if you have kids). I had a disagreement with the gym staff because I wanted to shower after my workout and they gym doesnt provide towels if you are not using the spa services. I thought it was ridiculous that I had to walk to the pool area to get "pool towels" to dry myself. I complaint to the manager and they agreed to provide me towels at the gym but they asked me not to mention to other clients. Other than that, it was fabulous. We had dinner at different restaurants every night and it was delicious. The night shows were also very entertaining.

Melia Caribe Tropical All Inclusive

Ergatos Oct 12, 2009

Would recommend to a friend!

Absolutely wonderful. I met with people who were coming there for the 4th time. Local people says it's one of the best ... resorts in the area.

OMG VACATION!

Mother of a Soldier Oct 11, 2009

Our stay started off with someone stealing our laptop. What happened next...... was something out of a movie! Not only did we ... go through hell for two days, it cost an extra $900.00 us dollars to change rooms to move away from the thieves.

Wonderful Trip!!

N/A Sep 18, 2009

Would recommend to a friend!

The resort is fabulous. Such a tropical environment. You could literally eat off the grounds--It was spotless. This was a ... great location for a vacation. Osum spot for couples...very romatic atmosphere....& great place for a wedding. Since it was off-peak season, it was not hardly crowded. The cab service was $15 per person one-way (airport to resort). You do not need to exchange your money to pasos---everyone excepts American money. We did not have an individual to check us in privately. Prior to arrival, we just went to the check in desk, & then off to eat. The resort is soooo huge, that it is impossible to walk everywhere, so there is a train that comes by several designated spots every 15minutes The presence of the security personnel was very comforting--they were every where, standing guard. We only came across 1 vendor, who somehow got onto the resort. Otherwise, if you walk down further the beach, you will come across them. The room was nice & cozy. Set up like a hotel. We were on the second floor. The bellboy delivers your luggage & places it in your room :). This resort did not have elevators, so it is a lot of up & down stairs, which was not bad. However, for the elderly who may have knee problems, it may be a problem. In addition, you have to walk to the train stop, which may appear to be far for an elderly person. The only negative thing I can say about the resort is that it has an ant problem. There were ants all over the bathroom (counter, floor). Luckly my companion had a brilliant idea to spray some OFF, which resolved the problem. The only other negative thing I can say is that the staff in the lobby & buffet restaurant were starting to become a nuisance. They were constantly asking if someone had discussed the features of the resort & if we were familiar with their time share. Once your so called personal assistance gets you to go to the 90-minute "time share" presentation & you present them with a coupon that you attended, they drop you like a hot potatoe. They don't give you any more courtesy calls to wake you, or schedule your dinner reservations & so forth. The 3rd negative thing was that although the resort has so many restaurants, half of them were closed due to off-peak season. Unless you gamble, there is nothing to do after 10pm. The casio is open until 2 or 3am. This would be an osum spot if they had a bowling alley or race cart track or water park for adults. Bring your DVD's & a player/computer to play them on. If you have asthma or a respiratory condition, this may not be the spot for you---the humidity was so thick, you could barely breath. Bring your sunscreen--the sun was extremely hot. We stay 4 long days, but it seemed like a week. We had done several of the tourist events such as paddle boats & etc in the past with other vacation, so we did not want to tie up our time on this trip. This trip, we just relaxed & layed back--eating, swimming, watching TV...The food @ the restaurants were fabulous. I was told the American Grill serves the best food; however, our so called personal assistant failed to make up reservations for the night we requested. I did not particularly care for the Mexican restaurant; however, my companion said it was the best food he had at the resort & the food was fresher. I really loved the buffet restaurant located with the beach view. They offerred a enormous variety. The Japanese restaurant was great; however, we had to wait an hour to be served, although we had reservation. They wait until the table is full prior to starting the dinner. Don't go here if your are famished---the wait is extremely too long, but the food was great. The chicken & beef was sooooo fresh, you could taste it.

Nice place

Russ Sep 16, 2009

Would recommend to a friend!

The experience with "Orbitz" was not good. Never again. Also, the food was plentiful but at best "adequate". The hotel ... "vacation consierge" constantly badgered you about selling vacation packages, it got to be very annoying.

Great Vacation Spot

Miamia1121 Sep 11, 2009

Would recommend to a friend!

This resort is a great place for families. It has entertainment for all ages. My family went just for some fun in the sun ... and a LOT of rest and relaxation. I was in the Royal Service section and it was just that! The food and the customer service was exceptional. No request was ever denied. This was my third time at the resort and I've traveled there as a couple, a group of friends, and as a family. I would have no doubt in traveling there again!

Don't stay here....

Maggie Aug 31, 2009

This trip was booked thinking that everything would be taken care of since it was an all inclusive, that was not necessarily ... the case. If you didn't make reservations at one of the resturants you were stuck eating at one of the buffets. The food was absolutely terrible that you almost rather go hungary that night. Most all inclusive resorts you worry about gaining weight we lost weight on this one. The Italian resturant was soo bad that we landed up with indigestion and in bed for the rest of the night. The rooms were not clean, we had some dirt and a dead flower in the bathroom when we checked in the toilet didn't work well and they were not cleaned all day (left the room at 9am and the room wasn't cleaned until 4-5pm). To make matters worse on the last night we found cockroaches in the room!! the really big ones. the staff was not friendly overall (although there were a few nice people). they gave short answers and did make it an enjoyable experience.

Have a wonderful time!

Patty & James Aug 30, 2009

Would recommend to a friend!

Fist check in kind of slow it took us 15 mins, the room was ver very nice! we got master suite room but no room service in ... this hotel. Food was great , alcohol was good, we had a wonderful time.

Royal Service is a ripoff

Newlywed Aug 27, 2009

Would recommend to a friend!

My husband and I chose this place over many other places for our honeymoon. It was absolutly beautiful. But the staff was ... not helpful to us. The room service was sub par at best. They did not meet our request for clean robes or make the dishes as they described them on the menu. We made repeated request for the pillows from the menu, but we did not receive them. The "Royal Service" lounge has 2 computers, and they almost always have kids using hogging them to check their facebook accounts. The water activities that are supposed to be included are rarely available for use. All reservations must be made at least a day and a half prior and even at that rate, I would recommend following up because if you don't, you might not have a reservation when you get there...or it might be a 2 hours earlier than what you requested. Transportation to and from your room is promised with the royal service, then when we got here we found out that the only transportation is a trolley they refer to as a train that loops around the entire facility with various stops...even if you don't pay extra for the royal service. The only transportation you can make a request for is to the beach but prepare yourself to wait. It is hot. Some of the restaurants do not have air condition. This place is better suited for spoiled children, not adults. Time share salesman are where ever you go, even the pool. The call it a vacation club. Don't go, its like 2 hours long. If you have a problem, no one will resolve it.

Wonderful, relaxing place to stay

Carolyn and Jack Aug 22, 2009

Would recommend to a friend!

We enjoyed everything the hotel had to offer. Based on other comments we decided to upgrade to the royal service. Normally ... we don't do that kind of thing because it usually is an upcharge for not alot gained but I will tell you it was worth the few extra dollars! We were upgraded to a master suite and it was just like the pictures! Clean, roomy, romantic and every need was accommodated in a timely manner. We had an easy time getting dinner reservations to any restaurant we chose and enjoyed them all. We ate at the Gabi restaurant for breakfasts and lunches since all of the restaurants appeared to have the same menu for these meals. The Gabi provided excellent service all the time and the food seemed to be a little fresher than at the other locations for lunch and breakfast. [...], at the Gabi provided outstanding and friendly service! We truly befriended him during our stay and he made us feel genuinely welcomed and pampered. The food was pretty good and certainly abundant. I think the French restaurant was just ok but our favorite meal was at the Thai restaurant. I would definitely go back to visit this place if you like rest and relaxation, beautiful surroundings and a pleasant atmosphere. Most staff members can speak English and you certainly can get your point across if you are polite and work with them. If you are an impatient person and expect the world to revolve around you then my advice is to stay in the USA but we absolultely loved the ecclectic mix of people from all around the world.A definite thumbs up and certainly worth the money!

Awesome time great price

Con Aug 19, 2009

Would recommend to a friend!

My vacation with my girlfriend was awesome. It was my first time out of the country vacationing. We stayed for 5 days and ... four nights. It was hot and beautiful out. The beaches were a little seaweedy but hey I didnt mind. They have two big pools plus smaller ones. The room was perfect with no bugs. We had a small AC water leak when we arrived and within minutes they guy came and fixed it. The staff knows some english but not a lot. I known no spanish and I did just fine their. I would recommend going to this resort.

Melia Caribe Hotel in Punta Cana

Oscar&Lynn Aug 17, 2009

Would recommend to a friend!

We enjoyed our stay tremendously except for the rainy day w/ no umbrella in room to use (we saw other guests that had). Most ... of the restaurants were great except for the Capri whose seafood tasted like day old leftovers. The best were the French and Japanese. Saona Island excursion was a disaster; there was a torment of rain and crew knew this days before and never offered any reimbursement. My camera was ruined on trip and all in all, the value was over-priced. The parasailing thru Scuba Caribe, associated w/ hotel was also a rip off - they charged $80.00 for 6 minutes that should have been 10-15 minutes. They refused to recompensate. Staff at Capri restaurant knew in advance that we were celebrating our 10th anniversary and did nothing special to recognize us. Other than these unfortunate experiences - the hotal stay was one of the best ever trips we ever took.