Grand Bahia Principe Punta Cana Resort - All Inclusive

I'm shocked how everybody's reviews for this place are so good. That's why I stayed here. I would never come here again or recommend it to anybody! Check in took over an hour and a half. Even though check in is at 3pm, our room wasn't ready until after 4pm. The room only had 2 bath towels. Later someone snuck in and added 2 hand towels and a bath mat. On the second day, we got no hand towels again. But like the first day, the hand towels appeared later on in the day. There is no clock in the room and also no outlets. I had to unplug a lamp and the coffee pot to plug in my camera batteries and such. The tv is a small box tv with only a few fuzzy channels. The so called mini bar had only 2 beers! Seriously, this is a 5 star resort? I've stayed at Sleep Inns with better amenities! And I'm talking about simple things like a cold refrigerator and business center! I will say that the room did look nice at least. You have to insert your key card in a slot by the door when you come in to turn on the electric, which would be fine if it didn't turn off the AC when you leave! It's disgustingly miserable hot outside and you have to go back to your room being hot? And it also turns off the fridge! And even if you leave a key card in when you leave, that fridge keeps everything barely above room temperature. I really would appreciate some cold water! And who wants to drink warm beer? When you open your balcony door it also turns off the AC. But there is no handle on the outside of the door to fully shut it! Their wifi only works in certain areas of the lobby, if at all. And apparently the business center in our lobby is not for our use. The buffet food is honestly not good. After around 10pm the only place to get any food is one of the snack bars by the beach that only has leftover burgers and hotdogs. This resort is huge and it IS very nice looking. But the workers are all so very rude! They either love you or hate you. If the men (yes, including hotel workers) aren't hitting on you and not taking no for an answer, then they are literally scowling at you in disgust in passing! They make up their own rules too. If they don't like you or the way you look, they refuse to serve you. One of the workers we kept running in to was friendly, but way too flirty and touchy with me, and he even tried getting my friend to leave the resort with him! I will mention one bartenders name, "Rafael", because he was very nice to me and did not cross any lines. Another of the workers was at a little alcohol stand outside by the shops and he refused to serve me because they "close at 10". I said "it is 9:30". He mumbled something in Spanish with a dirty look. An hour an a half later we saw him serving others. One of the store owners kept calling me "cheap" because I didn't want to pay his outrageous prices for junk. Yeah, that's definitely a way to get me to buy anything! I was actually assaulted and blinded with pepper spray by a random crazy guest while I was minding my own business walking to the buffet with others, and not one hotel worker did anything! My friend chased her down. And everybody around us just ignored that anything happened! The beach and pools are very nice, but I imagine that stuff is nice at any of the resorts. Why would I ever want to come back or recommend a resort where I was treated like complete garbage??

The staff is great - Johanna, Miguel and Federico (pool side bar tenders) are amazing!!!! They went above and beyond. We could not have been happier with their service =D The resort itself is enormous, the rooms are average but very clean and that’s always a plus in my book!!! The shows are great; I would most definitely recommend them. They have a total of 8 pools but if you try and get a pool side chair after 9am you’ll be left standing so wake up early and lay out your towel and just come back later! The restaurants food is good, well better than the buffet that is. The buffet in the other hand needs a lot of help!!! It made two of us literally sick to our stomach :(. The plus side is if the buffet isn’t open they have a snack bar open and we found that the food was better there. If you want to try Dominican food you’re going to have to get out of the resort and let me tell you it is well worth it. Their food is delicious.

I usually don't write reviews but this time I felt that if I can save even one person from having their vacation ruined by this resort, it would be worth it. CONs: -The hotel was infested with COCKROACHES and RATS!. There were cockroaches in the dining area, the theater and the rooms! -The rooms were very old and smelled of bug killer sprays. We switched rooms and it still smelled. We had to kill 3 COCKROACHES IN THE ROOM! It was such a nightmare. I couldn't sleep because I was scared there would be more crawling in.. - There were rats in the pool area, the bar and the hallways. It was disgusting. -The hotel staff was very rude, particularly their "supervisor" Jose Antonio who issued us wrong keys to the room 3 times. And then yelled at us when we approached him. He specifically asked us "where did you get these keys??" we said YOU gave it to us 15 minutes ago, you are the only one at the register! And he yelled at us, saying "what! You want me to say I'm sorry??" I really could not believe my ears. I have never been treated so badly on a "resort." -There were NO managers besides the one person who called himself the supervisor of the hotel. When we asked them for the manager, he wouldn't come out!! They asked us if we had an appointment with him! The manager refused to come out to speak to us, he was hiding in the back the whole time! It was the most dysfunctional hotel ever! -The hotel is HUGE! Way too big! It takes a 15 min bus to get from the lobby to the beach. At night, everything is really dark so you dont feel safe walking either. -The place should really be shut down and it should not be offeredas a "4 star resort." I am still waiting for my full refund- a front desk person named "Adrian" assured us that we would get it.. but here we are 2 weeks later. PROs: There really are no pros. The beach is beautiful but the rats we saw at the beach bar pretty much ruined it for us. OVERALL: Do not waste your money here. We paid to leave after the first day but there was nothing available until the 2nd day. It's so difficult to take time off for a vacation and they cost us 2 and a half days of our vacation. We spent the rest of the time at a RIU which was like paradise compared to this place. DO NOT GO HERE!

The hotel and grounds were beautiful. The food however was mediocre at best. I could not get reservations at any of the restaurants that I wanted to try, but after going to the ones I was able to - I doubt they were any good. I ended up going elsewhere to eat dinner. You also must be an early riser if you want to get a chair at the beach or your favorite pool.

The first thing I noticed in the hotel room was the ants. Later I noticed what may have been bed bugs. The bed was hard as a rock and the room could definitely use an update. I was afraid to use the blanket because it smelled and looked like it had never been washed. You could not escape the cigarette smoke or the people asking you to buy things. The excursions were mediocre and a little scary. The buffets got tiresome because they lacked variety but you can expect that at an all inclusive resort. However, the Japanese restaurant and the Steak House were great and the staff was very friendly and accomodating, especially at the Sports Bar. Also, the weather was perfect and the scenery was gorgeous.

We just got back from the resort on Feb. 27. We had a great time. We enjoyed all the little extras the resort included such as flowers and etc. in the room, chocolates on the bed and etc. The people who worked there were wonderful. The food was good, but I did get tired of buffet food after several days. (my problem). Everything was included and the pools were wonderful. There were only two things I was unhappy with. The beach was so crowded that you couldn't enjoy it. Second, people were rude at reserving their chairs and then never showing up to sit in them while other people were searching for places to sit. All in all it was a wonderful trip.,

Well landscaped property and pleasant looking accomodations. Walls were a little thin and we could hear the neighbors but not a big deal. Second night there we were asked to complete a hotel review in which I mentioned that some minor mechanical issues plagued the resort and our room (leaking faucet, slow drain, broken light fixture outside, and a broken cable connection to the TV). The same night while we were out dining everything was fixed, a clock radio was added to the nigth ttable, and we were given souvenir bath robes of good quality. Good for management on that one! 5+ for responding to customer complaints. Buffets were good and a la carte restaurants we reserved were very good.

This was a great experience. The staff was super friendly. We had a small problem the first day with the housekeeping, but it was quickly resolved. I will be returning in May.

This hotel was simply beautiful. The staff were REALLY nice, but the food from the buffet was ok. After a while I really didn't enjoy it as much. The pool is very beautiful and the same goes for the pool. The hotel is all inclusive, so everything (food and drinks) was free. Their disco was fun at certain nights, but if you're young I say go to Disco Imagine. The hotel provides a driver for you and your group, so you will get their safe. In the theater, they played some GREAT SHOWS!!!! OH yeah, if you go to the beach bring bread from the buffet and soak it in the beach water, then throw it in the ocean and watch fishes come and eat it. It's soo cool. OVERALL I would defiantly go to this hotel again!!! I loved it.

I loved my stay!! Only complaint was making reservations at a la carte restaurants was difficult because they were booked most days.