Grand Bahia Principe Punta Cana Resort - All Inclusive

Where do I start?! We waited 2 hours for check-in.They offered another room but it was even farther than our original room. When we got to our room, it still wasn't cleaned! The floor was sopping wet, the bathroom was dirty, the bed unmade and they were still dusting! All of this was going on while our air conditioning was leaking from over head and our hair dryer didn't work. All this in the first 2 hours of our stay! We had minimal choices to pick from for lunch and were NOT ALLOWED to eat in certain places because of the color of our bracelets (yet, no one could tell us why we couldn't eat there!). We weren't even allowed at the buffet because we had just come from the pool. They patted us down!!! They served the same food every single day! We also were only allowed one towel per person per day...so even if you already returned the towels, you were not allowed a new one later in the day. Our hotel sheets smelled like body odor! When we called housekeeping, they said "10 minutes" (which you'll learn is their favorite saying!). But, after 40 minutes, we were tired of waiting. So, I called again..and the response was "I'm the only one here and you have to wait, you got it?!" I don't think I need to elaborate on what I said after that. Needless to say, they came after 12am, when we were already sleeping. By then, we had already used one of our own shirts to cover the pillow. The best part about that is...they didn't even change it! They left our shirt on the pillow for the rest of our stay! At that point, at least we knew it was our own! There aren't enough poor things that I can say about this place. I would not even call it a resort. We travel a lot! We would NEVER consider this a 5 star resort!!!! If we didn't have to go for a wedding, we would have saved ourselves a lot of money and even more so a lot of aggravation and disappointment by staying home or elsewhere!!!

I wasn't happy with our experience from the beginning. When we arrived there was a problem with the reservation that we booked thru Orbitz. Instead of the staff being helpful and trying to resolve the problem they keep giving us the run around. We end up having to get the situations resolved ourselves which took 6 hours (YES 6 hours without gettting out room). Overall the service STINKS!!!!!!!!! The resort itself is beautiful which is why you get some many good reviews but when it comes to service it is DEFINITELY lacking. Also you would think with all the problems we had in the begining and having wasted a whole day fighting for our room they would have made special arrangements for us. NOPE!!!!!

No one could speak english! It was so hard communicating with anyone on the resort. When first arriving to the airport, an orbitz representative almost put us on the wrong bus. And on the way back because no one spoke english we missed our transportation to the airport adn had to pay for a $50 cab ride when I had already paid for the transportation. Just very unhappy. Wish I would have known it was only spanish speaking I would have never spent the money to go there.

The trip from HELL!!The hotel service was the worst. According to the hotel, Orbitz provided them with the incorrect reservation info.(we never saw proof of that). And supposedly could not obtain a room until we paid the difference. Couldn't get a hold of Orbitz via an 800 #. 7 hours later we get through to Orbitz who also tried to b/s us. Finally we get our rooms, providing a credit card as gtee of pymt. One of which was roach infested. Several of us got food poisioning. And for families with young children, there is nudity on the beach and pool area, which we had no warning on. Mgmt. staff all have attitudes and are useless.

My wife and I went on our honeymoon to the Bahia Principe and we were NOT satisfied. Because we do not speak spanish we got the run around for everything (including ordering drinks!). It took us 6 days just to get our "honeymoon treatment" which consisted of a basket of rotten fruit, a bottle of rum, and 2 t-shirts. Service at the restaurants were sub-par of you did not speak spanish. We sat around waiting for our water which the Puerto Rican couple next to us were served grilled shrimp that wasn't even on the menu!

with the money I padi I expected much better hotel and service, you have to pay for everything. there is only one kind of beer, and all kind of local,cheap liquors, so honestly its not worth to get all inclusive here. No internet, no Business station, No phone coverage,, nothing! the only good thing it ahs pool. restaurant??? are you kidding me!!! there are 2000 people in Hotel and there are 5 restaurant that you can choose one of them only if you stay a week or more! Ok I was staying one week, but did I get in to any of them? after 5 days of fighting with guest service, I got a reservation for a BBQ restaurant, they told me all the tables are reserved and you must reserve a week in advance but we are gonan put extra table there for you, I went there adn there was total of 5 table in restaurant! can you imaging that!!! no wonder they all are reserved, adn anyway food was disscusting! I enjoyed my travel to punta cana, but hotel was not worth anything! I could have gone better palces!!!! by the way a tooth brush is about $25 there, and cold soda is $8 for 8oz bottle. so be prepared to spend couple of thousand.(yes I had all inclusive , but inclusives are designated time, which is 7 to 9AM and 12PM to 3PM.

We were a party of 9. When we arrived we were all in different buildings. The place is huge so we were all so far away from eachother. Asked if we could get upgraded and instant response was no. They finally gave us a room in one of the other couples building and was told to go to the pool and they will make sure our bags were transferred to the new room in an hour. Well after a day at the pool we went to our new room to open the door to a naked woman, oh not fun, very embarassing. Went to the front desk to discuss the situation and they tried to blame it on us saying that we were suppose to come back at 6pm and we didnt so they gave the room away. Bad communication at front desk. They would not accept their mistake. Finally got put into a different room, meanwhile listening to people say that they were overbooked and being shipped to a different resort which we should of done. At least this room was nicer than the other one,disgusting and smelly. The transfer from the airport to the hotel lost one of our luggage and finally found it at another resort and was told that we had to pay for it to be brought back. There were 9 of us and all in different parts of the resort, which was huge and confusing at first. Trying to figure out the trolleys were confusing. You would get on one to be told that they dont go to your building????? After the first couple of days after going around in circles you can finaly figure it out. Prior to arriving I read reviews on reserving dinner prior to arriving, good luck with that. You can only do it by email but you are unable to get an email out of anyone, one of us called and spoke spanish and was told that we didnt have to reserve prior. We would all be able to dine together once we arrive. Not so much. A few couples were in diamond so pretty much when we tried to all dine together our dinner reservation sheets were thrown back to us and said no way possible. So we all dined separate. We got three dinner reservations that they chose for us. We had to eat at the buffet the rest of the time. Which was awful. The food at the main reservation restaurants were good but besides that the food was awful, dont worry about gaining weight. The drinks were awful also. One kind of beer and if you want top shelf you will have to pay extra. The one pool that we were allowed to go to was divided so you would have to stay on one side to be by the bar. The other pool only allowed diamond members. Bring your own raft, resort doesnt have them and make sure you go out early to get a chair by the pool or beach. The beach chairs are so close together,the beachfront is not that big, overcrowded.One more complaint...the fire alarm went off in the building next to us one night all night long. Everyone evacuated to a false alarm that went off all night into early morning. Very noisy resort maids arrive early and are very noisy. also alot of children. The wait staff was the best thing at the resort and of course the weather was gorgeous. We all loved the area but pay a little more and pick another resort.

The pools closed at 6PM!!! The customer service was terrible. We had the wrong room configuration, and the missing remote and extra pillow came 24 hours after the hotel was notified. They tell you the restaurants are all booked when you check in, yet you can't make advance reservations. We ended up finally getting into a restaurant and it was empty! The trolley driver passed us up on the road several times, even if we were running to the "bus stop". The shady beach chairs were all gone by 8am.

Relaxed @ the beach & read. The staff @ the reception desk were the rudest people I've ever met. They were all liars & made mine & my daughters' first day in the Dom. Rep. the worst vacation experience ever. The people that worked in the restaurants were the only nice people. I will never go back to that place & probably won't return to the Dom. Rep.

horrible service