Grand Bahia Principe Punta Cana Resort - All Inclusive

Overall experience was good. When we got there the first day, it was not a good experience. The staff at the front desk was not particulary accommodating. We booked two rooms and there was only one available at that location. We were told that we will be given a second room at another facility. I insisted that it was not acceptable. The staff member acted frustrated with my request. We waited for a while; hungry, tired, hot, and was told that there was no food avaialbe at that time. Eventually we were given the two rooms. In the end, it turned out to be a decent vacation. The language however, was somewhat a communication barrier.

Experience was not good the first day. We booked two rooms; were given one at a different location. I insisted that it was not acceptable. Staff appeared frustrated, stated that it would be for only one night. We were asked to wait; hungry, tired, hot, with no food in that area. Staff did not take into consideration at all that we had traveled from overseas, acted like we were causing him inconvenience. The communcation barrier did not make any easier. In the end, it turned out to be a decent vacation.

Most of the staff was friendly. Food was good. beds are very uncomfortable, even for just a couple of hours of sleep each night. Hard to find a chair by the beach, impossible to find one by any of the pools, even if you get there by 6 in the morning, because people leave their towel and other belongings on the chairs as if they own them and the hotel allows this to happen. First come first served, that's how it should be. All in all, it's an ok place to stay in, you get what you pay for.

Wonderful!! Provided transportation for you around property. We will return soon. Food was outstanding! Local tours with VIP travel was excellent! Ask for Wendy Polanzo, she was the best. Must go on Bavaro Local tour with Sammy Carwash and Martinre they're the best!

The staff is great - Johanna, Miguel and Federico (pool side bar tenders) are amazing!!!! They went above and beyond. We could not have been happier with their service =D The resort itself is enormous, the rooms are average but very clean and that’s always a plus in my book!!! The shows are great; I would most definitely recommend them. They have a total of 8 pools but if you try and get a pool side chair after 9am you’ll be left standing so wake up early and lay out your towel and just come back later! The restaurants food is good, well better than the buffet that is. The buffet in the other hand needs a lot of help!!! It made two of us literally sick to our stomach :(. The plus side is if the buffet isn’t open they have a snack bar open and we found that the food was better there. If you want to try Dominican food you’re going to have to get out of the resort and let me tell you it is well worth it. Their food is delicious.

I stayed at the Bahia Principe Punta Cana From 6/4/12 - 6/11/12. the hotel is about 35 minutes from the airport. I took my children along with their friends and had two rooms. The resort is wonderful. There is something for everyone and for all ages. The entertainement was very good. There was great variety in the buffet whether for breakfast or dinner. The service is very good. What you need to know is that there are 5 restaurants but if you are staying for a week, you can only make dinner reservations at 3 of the restaurants. Also there is no wi-fi in the rooms, only in the hotel lobby. which is frustrating. Otherwise I really enjoyed the resort. The beach is nice. I would highly recommended as a family get away.

I usually don't write reviews but this time I felt that if I can save even one person from having their vacation ruined by this resort, it would be worth it. CONs: -The hotel was infested with COCKROACHES and RATS!. There were cockroaches in the dining area, the theater and the rooms! -The rooms were very old and smelled of bug killer sprays. We switched rooms and it still smelled. We had to kill 3 COCKROACHES IN THE ROOM! It was such a nightmare. I couldn't sleep because I was scared there would be more crawling in.. - There were rats in the pool area, the bar and the hallways. It was disgusting. -The hotel staff was very rude, particularly their "supervisor" Jose Antonio who issued us wrong keys to the room 3 times. And then yelled at us when we approached him. He specifically asked us "where did you get these keys??" we said YOU gave it to us 15 minutes ago, you are the only one at the register! And he yelled at us, saying "what! You want me to say I'm sorry??" I really could not believe my ears. I have never been treated so badly on a "resort." -There were NO managers besides the one person who called himself the supervisor of the hotel. When we asked them for the manager, he wouldn't come out!! They asked us if we had an appointment with him! The manager refused to come out to speak to us, he was hiding in the back the whole time! It was the most dysfunctional hotel ever! -The hotel is HUGE! Way too big! It takes a 15 min bus to get from the lobby to the beach. At night, everything is really dark so you dont feel safe walking either. -The place should really be shut down and it should not be offeredas a "4 star resort." I am still waiting for my full refund- a front desk person named "Adrian" assured us that we would get it.. but here we are 2 weeks later. PROs: There really are no pros. The beach is beautiful but the rats we saw at the beach bar pretty much ruined it for us. OVERALL: Do not waste your money here. We paid to leave after the first day but there was nothing available until the 2nd day. It's so difficult to take time off for a vacation and they cost us 2 and a half days of our vacation. We spent the rest of the time at a RIU which was like paradise compared to this place. DO NOT GO HERE!

This was our first time to Punta Cana. We usually travel within Mexico but decided to do something different this year. A co-worker recommended this resort - so I highly trusted her recommendation. Location: Beautiful white sand beach with clear blue water. Beach/Pool: Overcrowded. Big downfall was no open lounge chairs. We had to get set our alarm clocks at 730AM everyday to pick up our beach towels (@ 8am) to save a spot. Although, that rarely ever worked out due to the fact that almost every seat was already "taken" prior to 8am. **TIP: Save your old beach towel til the next morning to save your seat bright and early - that way you do not need to wait til 8am for the towel stand to open. **Beach: Be aware there are nudist sun bathing on the beach - I thought a little arrogant especially since there were young children walking and playing around. Room: Location was perfect (Villa 11) in the middle of everything. Good walking distance. Bus service available every 5 minutes (As so they say). Lighting in the room needs to be changed - too dark. We were not able to turn on the tall lap in the corner. The fridge smelled like bad residue - needs to be cleaned - also "mini bar" were barely ever cold. Room presentation creative and cute. Food: Surprisingly good. Drinks: barley puts any alcohol - depending on which bartender. Shows: Michael Jackson was the only good one. Some co workers arrogant - made some racial comments directly at us. Overall, was a decent stay.

There are a lot of absolutely identical hotels That is why to find your hotel is very complicated. Hotel pretty far from beach. In the hotel there is no pen ,paper,list of services Even no info how to call front desk or make a wake up Call. Towels in bathroom very small. Internet signal very very week.

The hotel and grounds were beautiful. The food however was mediocre at best. I could not get reservations at any of the restaurants that I wanted to try, but after going to the ones I was able to - I doubt they were any good. I ended up going elsewhere to eat dinner. You also must be an early riser if you want to get a chair at the beach or your favorite pool.