Excellence Punta Cana Luxury Adults Only - All Inclusive

The Excellence was a very nice resort. The rooms are spacious, the shower wonderful, and all very clean. The food, however, was lacking...expectations were higher as we went to the Excellence in Riviera Maya last year. The food in Punta Cana was ok at best. The staff was excellent, and very accomodating. Probably would try another resort in Punta Cana.

The resort is over an hour from the airport and the ride could be longer, depending on traffic. Too far for me. The food was average, Some restaurants were better than others, the French restaurante being at the bottom. Checking in and out was easy and the staff was very good all around. All in all, it is a very lovely resort.

We did our due diligence and were aware of the one hour ride from the airport. We upgraded to the excellence club for $120 per night which was suposed to give us the bigger room and access to the roped off area of the beach with the cabanas plus a private lounge and bar with private concierge. We felt the room was the same as what we originally paid for, with a balcony and king bed. We did utilize the private lounge for the Super Bowl party which was quite enjoyable. The private area of the beach was great however you need to get up around 730 to reserve a bedded cabana or lounge chairs. Food was good not great and service was spotty. We avoided the lobster restaurant because everyone said the lobster was mushy. Barcelona was great but service a little slow. If your in a hurry for lunch or breakfast go to the buffet. We really enjoyed an adults only vacation due to the fact there no children.

Very clean, well organized from the time you get there until departure. Staff is unbelieveably fun and polite. Wonderful time.

Beautiful room and resort. Service is lacking the detail. Room service nice extra, however order was often wrong when delivered. Would not agree that this resort is 5 star.

My wife and I had stayed at Excellence Playa Mujeres in 2009 so we decided to try one of their other resorts. Punta Cana's resort is not as new so we had that in mind before we got there. The staff was just as friendly and accomodating and there were more activities offered on-site. The food, however, was not as consistant as at Playa Mujeres which was one of the few disappointments. Golf was not as accessible either. Our overall experience was very good, and would have been "Excellente", had we not been to one of their other resorts.

We had a great weekend! The honeymoon suite is amazing! The staff is great!

We stayed at Excellence for 5 nights from January 3 to January 8. We selected this resort based on reviews we had read online and because it is an adult only resort. When we arrived we were warmly greeted at the front entrance, checked in, and were shown to our room. As soon as we opened the door we were hit with the strong musty smell several other reviewers have noted. When we got in we immediately opened the patio door and the main door and let fresh air through which seemed to help a lot. We had one of the dated rooms on the third floor in block 4. It was very clean, but needed some attention. The mattress was quite uncomfortable, and the pillows and bed linens were very low quality. I expected much better. There were also problems with the bathroom including low lighting levels above the sink and in the shower, and the whirlpool tub drain stopper would not seal so you could not fill the tub with water. Also, it looked like there was a shelf in the shower at one time that had broken off and was never replaced, so you were left with trying to balance soap and shampoo on the faucet handle or set it on the floor. Based on our service upon arrival, I was expecting top-notch attention during our stay. Unfortunately that was not the case. Most of the bar staff seemed pretty good, but the restaurant staff, in general, were less than average. I understand the language barrier, but it was much more than that. Several dishes that our party ordered came out wrong. Asking for a description of a menu item is useless. Our waiter at Barcelona was just rude. I was really surprised there was not a higher level of service here. There were exceptions of course and a few of the staff were great but most were not. Restaurants seemed to vary pretty widely in quality of food. Toscana for breakfast and lunch were basically what you would expect from a buffet. The juice bar was kind of fun with some unusual options. We enjoyed our dinners at Spice and Agave, but our favorite was Café Isabelle. However, we were a party of 4 and had to wait almost 2 hours for a table! We were not even seated in the restaurant, but in the courtyard. This restaurant is definitely tailored to couples. We thought the food was very good, but very slow in getting to the table. The spa is definitely a highlight of this resort. It is very clean and modern with professional staff. Do take advantage of the hydrotherapy if you have the time. The spa services were well worth the time and money. The pools were beautiful and well maintained and the swim up bar was a fun experience. The beach is also well kept and cleaned and groomed every night. There is a lot of garbage floating around in the water however. You will see a lot of it on the beach right outside the resort if you venture out. There are also persistent vendors just outside the resort property so if you don’t want to be hassled, stay on the resort beach. Because this was our first experience at an all-inclusive resort, I would probably not stay here again. I would try another resort in another location for a new experience.

Everyone is great at this resort. The room had a few deficiencies but everything was rectified in a timely manner. We tried most of the restaurants and found the food to be very good, with wonderful service. Hope we'll be going back soon!

We went for a relaxing get-away and that is exactly what we got. Weather wasn't great in January, so unfortunately we had some rain. Food was just average, with a few very good meals here and there. Staff were wonderful and drinks were very strong - they did not skimp at all despite it being an all-inclusive. Rooms were fine, could use a little face lift but jacuzzi bath was wonderful. Spa was great but not included. They boasted wi-fi throughout hotel but we found it really only worked well in the lobby. Shows at night were hit or miss - some excellent some really bad. Overall we had a nice trip, though not exceptional.