Dreams Palm Beach Punta Cana - All Inclusive

The hotel was just okay. It is definitely not top of the line. I thought Orbitz had this as a 5 star hotel. I give it 3 tops. The best thing about this hotel is how close it is to the airport. The service was horrible. Two days in a row we came back to our room after being gone all day and the room still wasn't clean (bed not made, towels not replaced, etc.) They randomly turned down the bed at night. There was also no sense of urgency among the staff. For example, I called down for additional towels and I got them 4 hours later. I also didn't like the location or view of our room. I thought we get a view of the gardens. The so-called "gardens" were totally bush league. Most of the rooms do not have an ocean view. We were also not aware (as Orbitz did not indicate on their website) that there was a preferred VIP option for stay at the hotel. Not that we would have chosen it (because others we spoke to said it wasn't worth the extra $80 per night), but it would have been nice to know. Also, I didn't like the way they try to trap you with regard to the hotel transportation to and from the airport. You definitely need it, but then in order to get a ride back to the airport on the day you leave, you are requied to sit with a sales guy on your first day there who tells you all about the day trips you can go on. When we didn't schedule anything with the guy, he snubbed us when we went to confirm our ride back to the airport. I was concerned that he would purposely screw things up because we didn't buy anything from him. I also didn't like that the hotel staff went around every day practically begging people to participate in their sponsored day trip activities that you would have to pay for. I just wanted to be left alone. But at least a dozen people a day asked me if I wanted to go horseback riding or dunebuggy riding. One day my husband and I wanted to take windsurfing lessons. I was surprised at how rude and impatient the guy giving the lessons were. I think I would have got the hang of it if I had a chance, but his impatience with me made me just leave. Another thing I wasn't to crazy about was all of the boats in the water. For as beautiful as the beach and water were, I did not want to go in because I felt that the water was polluted from all of the boats in the water. The topper was the buffet at the World Cafe. I realize that everything is outside, however, there were birds stealing food right off of the cold buffets. They were also hopping all over the bread and then stealing it. We noticed they weren't eating the hot stuff, so that's all we ate. We were even more surprised to see people eating the bread and the cold buffet food after they watched the birds hopping all over it and stealing it. Overall the food was okay. I eat healthy so the birds really put a damper on my dibs on the cold buffet. The food in the nighttime restaurants was pretty good, especially the Asian and the French restaurants.

My trip to Dreams Resort Punta Cana DR. the resort was located not too far from the airport, about 20 minutes from PUJ airport. Taxi fare for six $40. you can also take a bus but since we arrived late at 9pm we did not want to wait. When we arrived at the resort we went to the front desk and they gave us our rooms. We went to our rooms only to find not what we booked online. I and my wife ordered a king size bed, instead we got 2 double beds and there was leaking from the ceiling in the bathroom and smell of molding. right away we called the front desk and they told us to wait till next morning until 10am. we were not happy with their answer so we went and complained in the front desk that same night. We did not want to waiste our morning switching rooms so we wanted to get it over with that same night. after half hour "arguing" they finally switched us to another room. next day we had a great time at the beach but when we went back to our room at 6PM we found out our room was not made and we had no towels. Again we complained to the front desk and they sent 3 people to clean our room right away. In 2 days there and we were already tired of complaining. THe 3rd day things started getting better. we were getting our room cleaned on time and everything was great. we tried the restaurants but the wait time was ridiculous 1-1/2 hours at the Italian restaurant, 2-1/2 hours at the French, only the Japanese Hibachi style was the fastest cause they were cooking right in front of you. The best overall place to eat was the buffet. The entertainers in the resort were excellent they were always full of life and energy and made us feel great. The shows at night were excellent. P.S. tipping would always produce good results. Service was faster and they were paying more attention to me at the bar. for 7 days spent about $100 of tip in singles.

This was our honeymoon vacation that started off strong but ended poorly. We enjoyed the pool and beach scenery as well as the availability of bars, but the food was not what we expected. We listened to warnings about the water, so I only drank bottled water, but by our 4th day I was sick and could not eat much for the rest of our trip. I tried to avoid any questionable food, but apparently not well enough. We were also not prepared with dress clothes for 4 of the restaurants that required no flip-flops or shorts. Make sure you have these and hopefully you will enjoy!

This was a first trip out of the USA for my husband and myself so it was a learing experience. The resort overall is very nice and most of the staff were wonderful. We paid extra for the preferred club ocean front room but really don't think it was worth it. The ocean front room was on the other side of the resort away from the preferred pool and preferred area. We had batting cages, boats, and the dive shop in our view and I would have rather just had a pool view or resort view than that. The preferred club was also suppose to include an upgraded minibar but we had less in our minibar than the normal minibar. We were suppose to have internet service included and this is how we planned to keep in touch with our children because the price of phone calls is VERY expensive but we we were told we would have to wait till the next day about 9:30am to get a password and when we went the next day we were told about 5 times to come back in 20 minutes to get it but each time we went back it was not ready and when we were told it was finally ready we had to go all the way to the internet cafe and get a username and password. We also purchased round trip transportation to and from the resort thru Orbitz and the ticket said for us to call Coco Tours 24 hours before leaving to arrange transportation. Well that was a nightmare as when we arrived at the airport coming in Coco Tours told us we had to meet a guy at the resort the next morning at 9:30 am to see when we would need to be ready to leave. Well we went to meet the guy and we were early but he was suppose to be there at 8:30 everyday anyway and another man said he would be there in 10 min. Well we went to see if we could handle the internet during that time and came back a little after 9:30 and he was not there so we walked off and came back a little while later and he was finally there but was helping another couple. So about 10:20 we were helped and learned that we would have to come back the night before we left and he would tell us when to meet at the front for pick up. So we wasted the ENTIRE morning dealing with this and the internet situation. But the drivers at Coco Tours both coming and going were wonderful and we also ended up booking a dune buggy tour thru our Coco Tour representative that was great. The food was overall very good but for some reason we had trouble getting drinks especially in the morning. We asked for sprite and coke which was readily available in our rooms and at the bars and for lunch but at breakfast we normally had to ask several times and would almost be done with our food before we got our drinks. Also the "dress code" they have established is ridiculous!!! We dressed accordingly every time and each time we saw people in blue jeans, short shorts, tons of tee shirts & flip flops. We were so worried about if our clothes were good enough and purchased so much for this trip to wear to make sure we were able to eat in all the restaurants. I was only told by one person that one of the restaurants would not let them in with shorts an we went to that restuarant and saw blue jeans and shorts and that same person was able to go into the French restaurant with shorts and that was the one that was suppose to be the strictest on the dress code. But the food was very good at the Seaside grill, World Cafe & the Italian restaurants. And the alcohol drinks were GREAT-we especially loved the seaside grill bar and would walk across the resort just to go to that one. The only other thing was the room-it was beautiful and very clean but like i read in so many other reviews it was damp and nothing was dry and by the second day it started to smell musky. Our bed was damp and very uncomfortable to sleep in. We would open the doors and keep the fan in the bathroom on but it still did not help. Our clothes were all damp feeling also and even hanging wet things outside they would not dry. I expected some of this but they really need to do someth...

dreams palm beach is a nice setting with averabe rooms, horrible bathrooms (actually falling apart), decent liquor (though some watered-down), good beer (even bottled u.s. beer), good food (steaks at sea-side grille are huge; beach grille good hamburgers and chicken every day; french restaurant excellent lambchops; cafe - good coffee and pastries). maid service was not good at all - no matter how many times you told them about a problem it didn't get fixed! we didn't have a dvd player (all rooms have) in one of our rooms and it took 3 days to get one put in! also, the "stocked" refrigerator often did not get replenished every day as it was supposed to. rooms are very ordinary but clean. walls were so thin you could hear every conversation in surrounding rooms and above you. in bathrooms which were literally falling apart you could acually hear the people in the room above going to the bathroom - horrible! bathroom doors are glass swinging doors with no way to lock and in both rooms were falling off their hinges! looked like the bathrooms were 20 years older than the rest of the hotel! entertainment staff might as well not even exist (except for some exercise classes). they had no enthusiasm as you normally see throughout domrep and the rest of the caribbean! though not travelling with children met several couple who were and they highly praised the "explorer club" which occupies younger children with fun activities allowing the parents to enjoy time alone! lay out of the resort is excellent! pool bar needs new bartenders - seemed to cater to young guests and were not very pleasant. [...] at the side bar near the pool is excellent as are the bartenders at the lobby bar. was shocked to find not only presidente, one and bohemia dominican beers in bottles but also heineken, budweiser and carona! disco needs better management - actual 14-17 year olds in there acting very drunk, sexual and obnoxious. some nights played 90% spanish music while maybe 10% of patrons were non-spanish. avoid the "flea market" outside hotel at all costs - very aggressive, rude and ignorant shop keepers. go to #13 at flea market if you must go - american owned and gives good no hassle prices! was travelling with grown children 24 (son), 26 (daughter with boyfriend from denver), 28 (son with girlfriend from orlando). all had a great time. if you modernize the bathrooms and make a little more private this would be an excellent 3STAR resort worth the $$$. incidentally i have travelled extensively in the caribbean (4th time in domrep, 5 times in jamaica, 2 times in cancun, 1 in st thomas and 1 in st marten) all in the last 5 years and never on cruises!

Had a major problem checking into the Hotel, they wanted to charge me another $200/nite for my 14 year old daughter (even though it was already on my Orbitz package) - took 2 hours to clear up - not a good start. Beach had alot of seaweed on it all the time in the water and on the beach - kinda gross. We went on an excursion to another beach that was beautiful. Staff was friendly and food OK.

All staff members were very friendly. The rooms have a nice contemporary look but was very damp with a lot of mosquitos. The plumbing also did not work well, our tub was 1/5 filled everytime we took a shower, the water just did not go down well. Overall, the level of service could be better. For ex, the mini bar was supposed to be re-stocked everyday but wasn't and when we requested it to be re-stocked, we had to call several times. We also had to call several times about the bathtub issue.

The hotel was o.k. After to traveling to several other islands, it's possible our expectations were a bit too high for the price we paid. The only major complaint was the food. Although there were 5 different restaurants, all of the food tasted pretty much the same. I found hair on my food at one place only to find a bug on my plate once they took the hairy food away. The buffet, although initially impressive, got old quick. Most of the food was either luke warm, over cooked, under cooked, or had a re-heated taste. The food prepared fresh at the grills at the buffet, but with a limited selection became not nearly as appealing after 8 days. Like most islands in the Caribbean, there's not cream to be found anywhere. So, if you like you're coffee light, look elsewhere. To say the coffee was strong was and understatement....it was downright potent! The resort itself was a decent size. The pools were nice and clean. There also seemed to be a fair amount of things to do, although most of the activities we participated in were off the resort excursions. Our room was located directley across from the kids playground and babysitting center. Not exactly what I would call and ideal location. Kids do have a tendency to be loud when there's a large group of them. I'm reasonably certain, however, if I requested, the staff would have changed our room. The rooms were clean and well kept. The shower was very poorly designed as it was difficult to keep the water in the shower! The rooms didn't keep out the noise from the hallways very well and you could hear pretty clear conversations from the neighbors upstairs via the bathroom vent. I'd have to say our overall experience was ok. The staff was incredibly helpful, friendly, and polite. If you're looking for a cheap getaway, this isn't a bad deal for the price.

This is a nice okay place to stay with a lot of activities and entertainment. Best things are the beach and pools. Beautiful grounds and quite a variety of amenities (some are included some are not). Restaurant seating availability is limited since they are small and quickly fill up at prime times. Each restaurant closes twice a week with no published schedule; you show up and they are either open or closed. Service is attentive but fawning as the staff are openly maneuvering for a gratuity. There is nothing to do off of the resort; the one shopping excursion is at a small two store mall that obviously worked with the resort; very expensive as was anything on the resort that wasn't included in the package you buy, i.e. spa treatments, wine at dinner. There is a local open market a hundred yards up the road from the resort that had a great deal of "touristy" items and was a lot of fun if you enjoy bartering. The food at the resort's restaurants was fair to average; no gourmet dining. We were members of the "Preferred Club" which was not worth the added expense. Save your money. In general it was a pleasant experience that I would rate 3 stars out of five because there were little things done poorly that were aggravating and drew down the overall experience. I would be ambivalent if asked to recommend this resort to a friend because while it had many good points and it did have some bad. We will try another resort for our next vacation.

Go away from the facility to play Golf. Golf Pachage and Restorant Reservations Below Par.