Best Western San Jose Downtown

The staff could not have been more helpful and friendly. The concierge was great! Room was clean, well maintained. The only problem was the neighborhood was a bit dicey, and walking home at night made me uneasy, but nothing actually happened. Security was good.

The staff and the hotel couldn't be better. Local neighorhood is not that great, but it is only three blocks form the Aveneda Central and and the Mercado Central, and all the museums and other local attractrions are within walking distance. Nice clean pool, restaurant and bar. What else could one ask for ?

great hotel, but the Restrooms are TOO SMALL!!! shower has a problem with the heater sometimes it goes too hot n then too cold so u have to be carefull, the are is very bad hobos sleep right next to the hotel, the only reason i stayed in that are is because i had a car other wise i would of not stayed there, other then that clean rooms, nice staff

Food was Great but after staying at Best Western Irazu prior, this was a big let down. No internet in the rooms; No pick-up/drop-off at airport; even though their manual states coffee and supplies in room there was none and you had to be asking at front desk for some - then they gave you coffee alone with no cream/sugar. Area appears unsafe with people hanging out across the street from the hotel. If you are a single female, this is no place for you to stay as you will not be able to walk the streets around/nearby. This was a big mistake for me .

I have stayed at this hotel six times. It was always reliable and a good value. This trip, I found out they discontinued their free shuttle to the airport. They closed the cafeteria at 9:00 PM, fifteen minutes before I arrived. I was unable to get any food or beverage. The location is now very questionable, so I did not leave the hotel. There was a coffee maker in the room but no supplies. The rooms are clean and the staff friendly. But I will seek a better value elsewhere. I stayed here because of the brand name.

The hotel was decent, the restaurant was good. Specially the breakfast was really good. The staff was very polite and friendly. I also got a free complimentary drink coupon. The round trip shuttle service to airport is very convenient. Please be aware that the shuttle service is not through hotel. Its through Gray line. And the shuttle might not even have any logo or identification. There would be a person with your name sign waiting for you at the airport for pickup. The only problem with this hotel is the location. The neighborhood was pretty bad. I was there only for a night and totally avoided stepping out of the hotel.

Very central to downtown, everything is within walking distance. Although the immediate area is a little tough it's only two blocks from aveneda central and the mercado central. The children's musem is within view (more than once I've seen fireworks from the hotel balcony0 and all the other museums are a walk away. The staff is excellent, the place is clean, pool crystal, free breakfast more than adequit. The shuttle is great but only goe to the Irazu location not to down town like it used to.

The hotel was not horrible, but the place where is located is a high crime area. The staff was hepful with us but I met some unhappy customers. The room was clean but there is room for improvement like changing the sheets more often. The lady in the breakfast was the best thing of the whole experience.

Excellent, comp breakfast is delicious, as in the menu for the rest of the day, most important of all is the airport limo that takes BW guests round trip for only $5 , a taxi is at least $30 each way plus tip, free international calls are such a luxury and savings, as is the comp internet. They have a lovely pool but it was too cold for comfort and not only me but other guests who were there also when I was. The sad thing here is that this area of the city has become dangerous and run down, no one should walk around at all even though it is only a few blocks from the city center. A $2 taxi safely gets you downtown but it's just awful that this great hotel is located where it is . There is a bus stop across the street so if you don't look like a foreign tourist, you are ok on that during the day only. I loved the hotel, he staff and manager are wonderful, make you feel like family, and the cooks for the restaurant are excellent, but prices are reasonable. I was very happy with this hotel and Orbitz for booking it for me at a good discount. Thanks, Orbitz.

The room was nice and clean, and quite despite reports I heard that this side of the building was noisy. The wake up call was 15 minutes late, and the breakfast supplies that were promised the night before for our early (5 am) writing were not available. Bad area of town, which required several blocks of walking not advisable alone late at night, but in the daytime no problem.