$127 Avg/night
Rate and special offer based on Check-in: Apr 9, 2015 Check-out: Apr 12, 2015

Los Lagos Hotel Spa and Resort

3 stars
View map of 6 KM west of La Fortuna Central Park, La Fortuna, Arenal Volcano Area, Costa Rica, La Fortuna,

Hotel Overview

Reviewer score
3.8
out of 5
52 reviews
Family trip to Arenal in Costa Rica

This was our family vacation for the year, and not having been to this place before I had my... See full review

  • TicoBamaTexan
  • Aug 29, 2014
Great place to stay for families

We loved our stay at this hotel! I was a bit hesitant to stay here because of some of the less than... See full review

  • NESJ
  • Aug 20, 2014
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants.
An exclusive resort with its own 13 platform canopy tours, horseback riding tours, and spectacular observation point at the property, other facilities is an exclusive spa facing a primary forest and surroundings of water and their signature Arenal volcano clay wrap.
At Los Lagos Resort we offer 8 different pools, 5 with natural hot springs and 4 regular water pools available. We offer 98 rooms, international restaurant, souvenir shop, tours, web bar, and free internet.

Recommendations for you

Customers who viewed Los Lagos Hotel Spa and Resort also booked these hotels.

Reviewer score 4.5 out of 5
Reviewer score 4.6 out of 5
Reviewer score 4.3 out of 5

Los Lagos Hotel Spa and Resort Rooms

Superior Room
Superior Room offers 2 queen size beds with roll away along with Air conditioning, Balcony / Terrace, Bathroom amenities, Cable / Satellite TV, Disabled facilities, Hairdryer, Iron / Ironing board, Laundry service, Non-smoking rooms, Refrigerator, Tea and coffee making facilities, Telephone, mini bar, security box, private bath tub, hot water and its amenities, some with 2 terrace and some with balcony.

Located in the section three surrounding by gardens and panoramic San Carlos Valley and Volcano View.

*Two rooms are handicap.
The Villa
allow up to 9 people, located in section number 3. First floor: One bedroom with two queen beds, plasma TV cable, bathroom with hot water, hair dryer and its amenities, air conditioned, closet, telephone and terrace with volcano and gardens view. TV Room, with Plasma TV Cable, coffee maker and sofa bed. Full kitchen, table with 6 chairs. Living room with Plasma TV Cable, sofa, and terrace with panoramic view of San Carlos Valley and the volcano. Parking Lot. Upstairs: The master room with a king bed and two rollaway, Plasma TV cable, bathroom with hot water and its amenities, closet, telephone, air conditioned, security box, table with 4 chairs, coffee maker, and terrace with panoramic view of San Carlos Valley and the volcano.
Premium Room
Air conditioned, two Plasma TV Cable, coffee maker, refrigerator, telephone, private bath with hot water and its amenities, security box, big terrace, living room with sofa bed with two twins beds, one bed room with two queen beds, closet, hair dryer, table with chairs. Volcano view located near to the pools.
Standard Room
Standard Room offers Double queen Bed or double and single bed along with Air conditioning, Balcony / Terrace, Bathroom amenities, Cable / Satellite TV, Disabled facilities, Hairdryer, Iron / Ironing board, Laundry service, Non-smoking rooms, Refrigerator, Tea and coffee making facilities, Telephone, private bath room with hot water and its amenities and security box.

Standard rooms with one queen bed or two double beds, Some are located by the Jacuzzi and gardens; some are located by pool and gardens.

All standard rooms has air conditioned, terrace with volcano view

Amenities

  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Activities
Outdoor pool
Spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Laundry service
In-Room Safe
Tour desk
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Las Palmas Restaurant
Located in the hotel. The cuisine is dishes from Costa Rica and around the world. Speciality is seafood and grilled meats with exotic and tropical shades in its different sauces.
Open from 6:30 AM to 10 AM for buffet breakfast.
From 12 PM to 3 PM for lunch.
From 6:30 PM to 9:30 for Dinner.
Between hours you can as for fast food, or visit the web bar for fast food. Casual dress, but no swimwear allowed.
Los Lagos Hotel, Spa and Resort
Is a full featured hot springs resort with exquisite natural outdoors and gardens to which people, couples or families can go for relaxation, fun and pleasure while you will have an amazing panoramic view of the San Carlos Valley and the Arenal volcano. The resort offers all that is needed for an unforgettable experience of Costa Rica at the Arenal volcano area.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Los Lagos Hotel Spa and Resort

Overall score

3.8 / 5
5.01.0
52 out of 52
Amenities:
4
Cleanliness:
4
Hotel staff:
3.9
Comfort:
3.6
Location:
4.3
Value:
3.8

83% would recommend to a friend.

Sort by:
Review of Los Lagos Hotel Spa and Resort

Reviewer score

3
5.01.0
Eugenio G.
Business
San jose
Mar 4, 2015

Family trip

It just ok, it is not an fancy or elegant hotel, but it has some many water part for kids.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

3
5.01.0
Kim
Business
Lawrenceville
Feb 25, 2015

Not all its cracked up to be...

bedsheets smelled nasty and overall room feel was gloomy and old... THIS WAS FOR A SUITE!!! staff was friendly... hot springs were underwhelming... just like a big heated pool not worth all the hype

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

4
5.01.0
Starry Girl
Business
Whittier, CA
Nov 28, 2014

Thanksgiving Get-A-Away!

Overall, this was an incredible place. I would come again. The front desk staff definitely needs improvement with their English knowledge. It was a good thing I knew Spanish, yet having that skill didn't matter because they were unfriendly to me. The tour desk lady was very friendly though and so were the shuttle drivers and cleaning ladies. The food was expensive and not very good except for the breakfast buffet.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Not Applicable

There is no night life except if you rented a car or take a taxi to the town center. I was so tired of getting ripped off by the Costa Rican taxi that we didn't even try to venture outside the resort. Taxi's are so expensive and we got ripped off in San Jose! :(

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

3
5.01.0
K Mama
Business
Salt Lake, UT
Nov 25, 2014

Night Stay in La Fortuna

When we arrived there were many youth standing outside, hard to get into the lobby. We were disappointed in the room itself. Outdated, and the bed was awful! A hard boxspring....then next morning we noticed a pull out matress under the bed, we should have slept there. LIstened to a crying baby for several hours, cars coming and going since our room right next to the entrance. The mineral pools were the highlight of the property. Many beautiful pools, and enjoyable for young and old. The buffet was also nice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

Check out the "Soda's" they are local owed and had amazing traditional Costa Rican food.

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

4
5.01.0
nildib
Business
Casselberry, Florida
Nov 19, 2014

Loved it!

This hotel had plenty for us to do and enjoy ourselves for our short stay... We booked Water Rapids with Desafio, through this hotel. That was a disaster! It was our first time, doing water rapids, I researched it and class 2/3 thought would not be a bad ride where anybody would get hurt but to make a long story short, my husband fell out of the raft and hit against the rocks! Being it was our first tour, it ruined our rest of our plans, for this 3 day short trip, to do anything else. I was so glad, I was staying in this hotel! It offered so many other things where my son and I, took my time, to enjoy and take pics of their crocodile farm, butterfly observation, frog area, even a very well structured site of the ants that cut leaves! Yes all this was included in the price of the hotel and on their property! They have even their own zip lines on property (which they do charge extra)! We wanted to do the SKY but after what happened, our wild side was depleted but was able to be close to my husband, who stayed inside most of the time, trying to rest to recover and have his leg wounds heal. The beds were very comfortable with FLUFFY pillows! I mention this because I have gerd and need many pillows, to sleep with, I have gone a lot of places in Costa Rica where most pillows are FLAT. I stayed in the rooms offering 2 Queen beds with not 2 but 4 pillows (btw underneath beds there are roll out beds). The AC worked great! There are long walks/hikes to every where on the property, great for the healthy, being the gardens are very beautiful to look at but for the faint of heart like me (to not say out of shape), there are shuttles you can call and who were right away to your room or you flag them down any where on the roads, to take you anywhere on the property. Mind you, I stayed in Low Season, I can't imagine HIGH season how they can manage it? The buffet breakfast included was great, plenty to choose from and a few things different on other days. But the pools were practically empty, they have many different thermal pools, one with a swim up bar! I don't know why this is rated a 3 star hotel. I would at least rate it a 4 star! But would rate it a 5 star if not for being a little run down... Here are the negatives: AC was missing a flange that goes up and down, like a fan piece, the coffee pot in the room was burning the plastic tray, it was sitting on but they bought as another one, pools don't use chlorine (which is the only reason I go in them because I can't take chlorine) but that could be the reason for grout lines being a little black in some areas. Some areas of the grounds showed a pile of debris (even though they are still building other pools and would obviously show debris of construction), the area I saw was not under any construction. Their check in and check out process is slow but it's Costa Rica, everywhere you go, they serve slow... There is no WiFi in the rooms, only at front desk area. I still Loved it and would go again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: In Hotel

Their Shuttle Services

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

4
5.01.0
Arturo Expert Traveler
Business
Lawrenceville, GA
Nov 12, 2014

What a view!!!!!!

The staff at the hotel was really friendly and helpful. Remember, good attitude is everything!!! Be polite, courteous and respectful, always. It helps too that I speak Spanish although some of the staff spoke English too. Out of all the hotel/resorts in this area, this one has the best view. You can't put a price on the view. Trust me. The volcano is fully visible from 6 AM thru 8:30 AM. I went on their winter season (raining season) during October. The complimentary breakfast buffet was really good and it had a good variety. The main restaurant next to the hotel reception and our room were really clean. Wi-fi on main restaurant is decent. Expect the wi-fi to slow down when it rains. Our room was pretty big with two beds and a rolling bed. Some areas of the resort are showing their age and it will be a good idea if they start investing some money to maintain the hotel. The thermal pools as well as the regular pools including the water slides, are excellent! There is a swim up to bar in the main thermal pool and the drinks are really good. Now, some not good news. This resort advertises the butterflies, frogs, cutter ants and caiman as an attraction. Do yourself a favor, these attractions are non existent when it comes to the butterflies, frogs and cutter ants. And the caiman exhibit is depressing. I quite don't understand why the hotel will advertise these exhibit because the quality of whatever is left on these exhibits is deplorable. My ratings: Animal exhibits - 1 out of 10 Room size - 10 out of 10 Room cleanness - 10 out of 10 Food quality - 10 out of 10 Staff friendliness - 9 out of 10 Thermal Springs - 10 out of 10 Volcano view - 100 out of 10 Property age - 6 out of 10 Property upkeep - 5 out of 10

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: In Hotel

Do the Caño Ne gro wildlife tour. You can book it at the hotel and believe me, you will see wildlife. We had a great time and saw monkeys (howlers and spider ) caimans, herons, lizards, all kind of birds, sloth, bats, etc.

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

4
5.01.0
Peruvans
Business
Miami, Florida
Oct 23, 2014

Beautiful gateway

It is a little paradise. They have q butterfly hut, cocodriles, and some animals you can see. They also have their zip lining and their own observation point to see the volcano. The rooms are big but the need a bit of upgrade and you only get free coffee in the room the first day. The service is great, we got a lot of help from Jessica at the front desk and Victor at the restaurant. Their thermal water pools are wonderful and the wet bar has a DJ so it makes it fun. I highly recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

5
5.01.0
TicoBamaTexan
Business
League City, TX
Aug 29, 2014

Family trip to Arenal in Costa Rica

This was our family vacation for the year, and not having been to this place before I had my reservations. I must say the location is absolutely spectacular! Right next to the Arenal Volcano the view from the rooms is beautiful. The complex (this is way more than just a room at a hotel) is excellent. Multiple large swimming pools (heated and unheated) are available to guests. There are many gardens / green areas / fish tanks around all kept in good shape. A canopy tour (not free) is built into the complex, and horse back riding tours (also not free) can be taken right at the hotel. The horse back riding tour takes you through the local rainforest from the hotel straight up a mountain, so you can relax and enjoy nature for a couple of hours (bring bug repellent!) Breakfast (included with the room) was the best I've had in just about anywhere, and the coffee, oh the coffee! If you have a family with kids ages 6 through 17 this is definitely an awesome place to visit on your next trip to Costa Rica. Pura vida!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: In Hotel

Swimming pools, horse back riding, canopy tour, awesome views, gardens.

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

5
5.01.0
NESJ
Business
Connecticut
Aug 20, 2014

Great place to stay for families

We loved our stay at this hotel! I was a bit hesitant to stay here because of some of the less than positive reviews, but this was our favorite hotel of the whole trip! The pools are amazing with 2 large hot spring pools and 2 cool water pools. There are also many smaller hot springs to enjoy. The water is changed daily since no chlorine is used in the spring water (another plus). The kids loved the waterslides which were really fast! We stayed up the mountain near the volcano and we didn't mind the hike down to the pool (although at night we used the shuttle to get back to the room). The grounds are large and beautifully maintained. Around 8 am and 3 pm we caught the stampede of horses being herded to and from the pasture which the kids found exciting! The rooms were large and very clean. The maids created a new towel animal for the kids each day! The staff was responsive to all of our requests( xtra blankets and ice) and they came quickly to unlock our door when the kids locked the keys in the room! We took the ziplining tour which was run very professionally and had some amazing long lines (highly recommended).Talking with other guests during our stay they all agreed it was a great place to stay. For those of you traveling with families, do not hestitate to book this hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Los Lagos Hotel Spa and Resort

Reviewer score

2
5.01.0
Scoup
Business
Miami, fl
Aug 7, 2014

Ecotour of arenal

This hotel is definitely for the budget traveler. Very basic amenities, our phone in our room never worked. This is a necessity as the rooms are a good walking distance from the lobby and you need to call for the shuttle. Despite my daily report of it not working and the daily reply of it will be fixed, it never was. There are only two restaurants, one very basic by the pool and the main one by the lobby, the third is no longer in service. The food is fair at best and my daughter had a large bug in her lunch! The hotel is past it's prime and in desperate need of updating. The location and the lush landscaping is unbeatable! The staff were friendly and helpful. I guess you could say "you get what you pay for"!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top