Capilla Del Mar Global Hotel

3 stars
View map of Boca Grande Cr 1 con Cl 8 Esq., Cartagena de Indias,

Hotel Overview

Reviewer score
3.9
out of 5
27 reviews
Excellent service

I arrived to the hotel very sick as I had food poisoning. They helped me with a quick chek-in and... See full review

  • 2013Vane
  • Feb 16, 2014
Business Trip

Stayed here a few days for a business trip. Location was good and the staff was helpful. Not sure... See full review

  • jayd14
  • Jan 14, 2015
One of the original hotels in Cartagena and well known in the city.

It has 201 rooms, three diverse restaurants, swimming pool and a revolving bar on the 21st. floor, a cozy beach in front of the hotel and a complete business infrastructure.

Complimentary Breakfast.

The Hotel also provides:
- Babysitting service
- Dry cleaning
- Room service
-Ballroom
- Gift shop
- Safe deposit box
- Banquet facilities
- Secretarial services
- Bar
- Barbecue area
- HighSpeed Internet access
- Wireless Internet access
- Solarium
- Beauty Salon Hairdresser
- Laundry service
- Lift Elevator
- Swimming pool outdoor
- Business center
- Tour desk
- Concierge
- Conference facilities
- Currency exchange
- Disabled facilities
- Doctor on call.

Children policy: Max 2 children under 12 years sharing room with 2 adults.

Infant from 0 to 3 free.

Note: All citizens of Colombia will be charged the 16% national value-added tax

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Capilla Del Mar Global Hotel Rooms

Superior Room
The Room offers 2 double beds with Air conditioning, Refrigerator, Alarm clock, Internet access, Room service, Balcony Terrace, Safe in room, Bathrobe, Bathroom amenities, Cable Satellite TV, Telephone, Color TV, Mini bar, Valet service, Disabled facilities, Non smoking rooms, Voicemail and Hairdryer. Note: Colombian residents are subject to additional government taxes, collected directly at the hotel.
Premium Room
Premium rooms feature double, queen or king beds, noise control doors and windows, LCD TV's, comfortable workspace, soothing rain shower heads in showers and minibars filled to your individual tastes. Air conditioning, Refrigerator, Alarm clock, Internet access, Room service, Balcony Terrace, Safe in room, Bathrobe, Bathroom amenities, Cable Satellite TV, Telephone, Mini bar, Valet service, Disabled facilities, Non smoking rooms, Voicemail and Hairdryer. Note: Colombian residents are subject to additional government taxes, collected directly at the hotel.
Junior Suite
A room with a wide balcony so you'll enjoy the view to the sea and the walled city. 3 Environments: hall, dinning room, room with a King Size bed, TV LCD, internet WiFi, minibar stocked with products of your choice.Air conditioning Phone Minibar Hair dryer TV Cable Plasma 32" TV Pillow menu Comfort tech mattress Internet WiFi Magnifying mirror
Special Suite
A room four environments, very comfortable and quite. Balcony sea view, 2 rooms, 2 bathrooms, dinning room and a hall with a sofa bed. TV LCD, internet WiFi, minibar stocked with products of your choice. Air conditioning Phone Minibar Hair dryer TV Cable Plasma 32" TV Pillow menu Comfort tech mattress Internet WiFi Magnifying mirror
Junior Suite Premium
A completely new room, with a wide balcony over viewing the Caribbean Sea and the walled city. Three spaces: parlor, dining room, bedroom with king size bed, LCD TV, Wi-Fi internet, a minibar to be supplied with food & beverages of your choice, safety box. This room is also appropriate for families, on account of a sofa bed where children can be comfortable.
Special Suite Premium
Features: a refurbished and comfortable room, with 4 comfort and serenity spaces. Balcony over viewing the Caribbean Sea, 2 bedrooms, 2 bathrooms, dining room and parlor with sofa bed, LCD TV, Wi-Fi internet, a minibar to be supplied with food & beverages of your choice, safety box. For families or friend groups it allows the possibility to enable communication with a Superior Room.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Solarium
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Accessible Rooms/Facilities

Dining

Olympus Revolving Bar
Located on Hotel's 21st floor, it is a unique venue at the Colombian Caribbean Area. At this spot you may enjoy exotic cocktails, as well as the most spectacular panoramic view of Cartagena, while swirling 360 to the night's rhythm.
Gourmet Restaurant
With a new casual, gentle and exceptional style!! Tempt your good taste with the alluring and exquisite Gourmet cuisine. A shrine for your delight.
Las Ninfas Coffee Restaurant
Facing the Caribbean Sea, with an informal and incredibly maritime setting, enjoy yourself daily with a superb breakfast buffet and the most delicious regional typical dishes.
Marina Plaza
A picturesque tropical Marina Plaza sited in the open air and in front of the beach, absolutely appropriate to enjoy an exotic cocktail, your favorite beverage or an exquisite dish, admiring the beauty of a romantic sunset by the Caribbean Sea.

Hotel Policies

Check-in:
1:00 PM
Check-out:
1:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Capilla Del Mar Global Hotel

Overall score

3.9 / 5
5.01.0
27 out of 27
Amenities:
3.7
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
4
Location:
4.3
Value:
3.6

85% would recommend to a friend.

Sort by:
Review of Capilla Del Mar Global Hotel

Reviewer score

1
5.01.0
disgruntled couple
Business
Atlanta, GA
Jan 11, 2010

RIP OFF-Go somewhere else

This hotel makes money by ripping people off. The rooms looked nothing like the pictures. Apparently in order to get a renovated room, you had to specifically request one (even though the site said that all rooms are renovated) and it is more expensive than the listed price - our room wasnt even close to what the pictures showed. Also, the website shows they have a spa and fitness facility. Not only was the spa not in the hotel, but the spa they referred to was closed. Same with the gym - there is apparently 1 down the street that you can pay to use. We tried to negotiate a better room or cost savings with management and got nowhere. We met another couple who had the same issues - in addition, they booked a casino package and kept being told they'd get their tokens for the casino "later, later, later" until they were finally told they would not be getting any tokens (which were to be used at the casino down the street and were included in their package). We booked this place and paid a premium becuase it looked nice and had a spa. We certainly did not get our money's worth!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Dining tip: In Hotel

The italian restaurant and room service were good and cheap considering the quality.

Review of Capilla Del Mar Global Hotel

Reviewer score

2
5.01.0
Anonymous
Business
Puerto Rico
Nov 12, 2009

Hotel stay was the worst

Location was great - across from beach - beach was not private - sells people hovering over you the entire time - had to go to the pool to be left alone. Food was good- service very spotty - Nitemare with keys to room that did not work 3 times - finally moved us to new room on our last nite- Cartagena lovely historical town. Would not go back to this hotel because of service.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of Capilla Del Mar Global Hotel

Reviewer score

3
5.01.0
hovik
Business
glendale, ca
Jun 9, 2013

It could be better in the future

They are in the middle of construction, in the hotel. The banging and drilling is all day long. Across from the hotel there is another huge construction. Sheraton is building another hotel. By the way they charge $8 a day if you want to use the benches at the beach. Breakfast was very good, and staff are awesome. If you bring a guest there is a $100 charge.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of Capilla Del Mar Global Hotel

Reviewer score

3
5.01.0
alotofgusto
Business
Old Tappan, NJ
Oct 4, 2013

breakfast buffet was super!

It was a little disappointing. When we checked in we were asked if we wanted to upgrade to a newer room it's extra per night. Placed a collect call thru the operator & got charged over $66,000 pesos for a 17 min call. If you need to make a call from the hotel don't. They say one thing & you are charged something different. I was charged about $40 for the call.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Dining tip: Short walk from hotel

There's a lot of restaurants near by. You don't need to eat at the hotel if you don't want to. We had baby beef at Carbon de Palo. Great service! Great food! One thing tho they do allow smoking there.

Review of Capilla Del Mar Global Hotel

Reviewer score

3
5.01.0
Anonymous
Business
houston
Nov 7, 2010

Capilla del Mar...

Hotel service is exceptional, all, but the front desk. Hotel rooms are OK, if you get a renovated room, but old room are fair. Ocean view offer is inaccurate, since they placed you on the side of the hotel and then you can have a partial view of the beach&sea.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Capilla Del Mar Global Hotel

Reviewer score

3
5.01.0
Anonymous
Business
New York, NY
Dec 26, 2010

Basic but decent; great breakfast buffet

This hotel offers basic amenities and it is located right on the beach. The staff are friendly and helpful and the breakfast buffet honestly made me happy. If you are looking for a comfortable place to stay while you explore Cartagena, this is a good choice. But if you want to spend a lot of time in the hotel, or if you want to spend a lot of time on the beach, I would recommend staying at one of the islands (Catalina, Providencia) because the hotel is very basic in terms of creature comforts. For example, there was no bathtub, the gym was sparse and there is no swimming pool at the hotel. If you want to spend time on the beach, I would recommend going to one of the islands just because the beach near the Capilla del Mar hotel and in the surrounding vicinity was polluted by (1) trash and (2) vendors trying to sell massages, food, drinks, hair braids, etc. They are like mosquitos -- one cannot relax because he/she is too busy swatting these pests. It was kind of annoying. Plus, a beach-goer has to mind his/her possessions. My flip flops were stolen from my beach chair. Clearly, this isn't the hotel's fault, but this type of issue is related to the hotel's location on the public beach. If you want quiet, desolate, uniterrupted beach time, go to a hotel on one of the islands with a private beach. Just an opinion. The breakfast buffet was quite good.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

If you stay at this hotel, I would recommend a trip to one of the "islands."

Review of Capilla Del Mar Global Hotel

Reviewer score

4
5.01.0
MIkeNYC1024
Business
Astoria, New York
Apr 29, 2014

Excellent hotel.... When complete.

This is a great hotel, but they are remodeling many of the rooms, so some of the rooms are very old and dreary. If you are lucky enough to get a newly remodeled room, you just hit a home run. The new rooms are amazing. The staff is the best, and the breakfast is amazing, and the location is perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Arepas Pues is maybe the best late night food spot I have ever been to.

Review of Capilla Del Mar Global Hotel

Reviewer score

4
5.01.0
VbUsaflorida
Business
usa
Sep 16, 2011

Good for business

used for business and it ws more than adequate. Dinner at hotel was good and rooms were quiet. Staff was pleasant and spoke english

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Capilla Del Mar Global Hotel

Reviewer score

4
5.01.0
elyria55
Business
Miami, Florida
Mar 10, 2012

Spring break

The hotel is clean and modern. The staff is professional and helpful. The location is fine. I ask for no more.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Entertainment tip: In Hotel

Bypass the chiva bus unless you like being jammed in a seat, being preyed upon by vendors and left dry. It sounds like a rocking time, rolling along with music and drink but it just ain't so.

Review of Capilla Del Mar Global Hotel

Reviewer score

4
5.01.0
Seasoned traveller123
Business
Florida
Aug 16, 2012

Summer getaway

Our overall experience was pleasant. The breakfast is quite diverse and fulfilling, the maids make sure the rooms are meticulous, and the hotel staff is pretty helpful in suggesting different sights to visits, even though there is some language barrier. The location of the hotel is perfect in the sense that it's right in the middle of Boca Grande and two steps away from the beach. Only downside is that there is construction going on right next door, but this area is still up and coming so you would be affected by construction regardless of which hotel you end up staying at.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

There is a great little french place about 5-7 minute walk from the hotel, it's called La Brioche. Wonderful desserts, delicious food, and the owner is a very pleasant French man.

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